Apple Vacations Pvt Ltd

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed experiences such as the Mangrove Lagoon excursion, climbing Sigiriya Lion Rock, and that you found most of your hotels to be very good. We’re sorry that some aspects of the tour did not meet your expectations. We appreciate your comments regarding organisation and communication, and we’re glad our team was able to resolve any issues promptly during your journey. We continually review our operations to ensure a smoother experience from start to finish. We’re also sorry that one of the hotels did not meet the standard you expected. Your feedback has been shared with our team as we regularly evaluate our accommodation partners. Regarding the sightseeing, our itineraries are designed to showcase Sri Lanka’s rich cultural heritage, but we understand that every traveller has different interests. We always encourage guests to share their preferences before or during the tour so we can personalise the experience where possible. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Sri Lanka and provide an experience that deserves a higher rating. Warm regards, Apple Vacations Team

Dear Lena, Thank you so much for your wonderful review! We’re truly delighted to hear that you had a great experience on your 3-day tour. It’s especially nice to know that Krish was able to tailor everything to your needs and make your journey both enjoyable and memorable. We’ll be sure to pass along your kind words to him—he’ll be very happy to hear them! It’s great that you found the activities interesting and had fun along the way. Creating personalized and enjoyable experiences is exactly what we strive for. Thank you again for your recommendation, and we hope to welcome you back to Sri Lanka for another adventure in the future! Warm regards, Apple Vacations Team

Dear Szymon, Thank you so much for your lovely review! We’re delighted to hear that you had a fantastic trip and such an enjoyable experience. It’s especially great to know that Ranga took such good care of you and made your journey memorable—we will be sure to share your kind words with him. Your recommendation truly means a lot to us. Thank you for choosing Apple Vacations, and we hope to welcome you again for another amazing experience in Sri Lanka! Warm regards, Apple Vacations Team

Dear Rhonda, Thank you so much for your wonderful review! We’re thrilled to hear that your 11-day journey went so smoothly, from airport pick-up to final drop-off. It’s fantastic that Keerthe was able to tailor the itinerary to your preferences and provide clear explanations along the way. We’ll be sure to pass along your kind words to him—he’ll be delighted! Your feedback truly means a lot, and we’re so happy that your experience with Apple Vacations exceeded expectations. We hope to welcome you back to Sri Lanka for another unforgettable adventure. Warm regards, Apple Vacations Team

Dear Brett, Thank you so much for your kind feedback! We’re delighted to hear that Danish did a great job and helped make your 3-day tour a memorable experience. Your appreciation means a lot, and we’ll be sure to pass it along to him. We hope to welcome you back for another wonderful journey with Apple Vacations in the future! Warm regards, Apple Vacations Team

Dear Zheng Ge, Thank you so much for your wonderful review! We’re thrilled to hear that Dhanesh made your Ultimate Sri Lankan Adventure such a memorable experience. It’s fantastic that he was able to tailor the tour to your needs, ensure timely pickups, and go the extra mile so you could enjoy special sights like the Nine Arch Bridge. Your kind words about his responsibility and care will mean a lot to him. We truly appreciate your feedback and hope to welcome you back to Sri Lanka for another amazing journey with Apple Vacations! Warm regards, Apple Vacations Team

Dear Kay, Thank you very much for your kind and detailed review. We are truly delighted to hear that your 5-day tour exceeded your expectations and that you had such a wonderful experience exploring Sri Lanka. It’s especially heartwarming to know that Kasun Nilanga took such great care of you throughout the journey. Your kind words about his professionalism, attentiveness, and support—especially ensuring your comfort and timely airport transfer—mean a great deal to us, and we will certainly share your appreciation with him. We’re also pleased that you enjoyed the key highlights such as Sigiriya, the Dambulla Cave Temple, the Temple of the Tooth in Kandy, and the scenic train journey to Ella—these are truly special experiences. At the same time, we sincerely appreciate your honest feedback. We understand your concerns regarding the village experience and will take this into consideration when refining our itineraries to better match our guests’ expectations. We are especially grateful for your thoughtful comments regarding accommodation standards for drivers. Please be assured that we take this matter seriously, and your feedback will be carefully reviewed as we continue working to ensure fairness and comfort for all members of our team. Thank you once again for choosing Apple Vacations. We are very happy that, overall, you had a great trip, and we hope to welcome you back again in the future. Warm regards, Apple Vacations Team

Dear Jessa, Thank you so much for your wonderful and thoughtful review! We’re truly delighted to hear that you had an amazing trip with us and that Dhanesh made your journey even more special. His professionalism, flexibility, and local knowledge are exactly what we strive to provide, and we will be sure to share your kind words with him—it will mean a lot. It’s great to know that you enjoyed the itinerary and highlights such as Dambulla Cave Temple, the Sigiriya village experience, and the Bluefield Tea Factory. We’re glad these experiences helped you connect with the culture and beauty of Sri Lanka. We also sincerely appreciate your constructive feedback. We take your comments about hotel selection very seriously and will continue working to ensure more consistent comfort across all stays. Regarding visits like the Spice Garden and gem shops, we understand your concerns and will review these stops to ensure they feel more relaxed and less sales-driven for our guests. Thank you as well for your note on meals—we will keep improving our dining selections to maintain better consistency. We’re very happy that, overall, you had a memorable experience and that you would recommend us. It truly means a lot. We hope to welcome you back again for another unforgettable journey in Sri Lanka! Warm regards, Apple Vacations Team