Untamed Escapes

Hello Franziska, Thank you for travelling with Untamed Escapes and for sharing your experience with other travellers. I’m happy to hear you enjoyed most of the tour, especially the scenery and landscapes along the way. I’d like to address some of the comments you’ve made about what you didn’t love. It’s unfortunate that you didn’t have the best weather on your tour. We do our best to make alternative arrangements when the weather is poor, but unfortunately this isn’t something we can control. During COVID-19 we did review all our tours and made changes to improve overall experience and also because many of our suppliers changed. This itinerary used to go in reverse and started with 10 hours on a bus on Day 1 (not the best way to start a tour) and didn’t give us enough time in Cape Le Grand – the key highlight. This new itinerary provides a great taste of all the locations we visit, and feedback the last few months has been great but we’re sorry this didn’t meet your expectations. It was the first time we had run it in reverse and there were teething issues which have been ironed out now. We get about 24 hours in Margaret River on this tour which gives passengers a taste of the region with a wine tasting, hike, Indigenous Cultural experience, visit to a cave, beach and township. It is actually quite a lot we manage to cover with the time available. I’m sorry to hear you were disappointed in Lucky Bay. We stay at Lucky Bay for two nights because when the weather is good there is so much to explore here and our passengers generally love it. Stopping here for two nights also means our passengers have a break from long drives. I understand that you may not have enjoyed it as much if you were unlucky with the weather. We understand that swag camping isn’t everyone’s cup of tea, but all of our adventure tours are swag camping tours and this information is communicated clearly on our website and departure info. For most of our guests, sleeping under the stars in a swag or tent is a highlight of the experience, but we’re sorry that it was an uncomfortable experience for you. We are actually looking at purchasing luxury double swags that passengers will be able to upgrade to but this is still in the works. Finally, while there is usually an opportunity for travellers to go out to a bar on the final night of the tour, this is a camping tour in a remote part of Australia and there is not the opportunity during the tour to do this. Our evening times are instead spent connecting with each other around the campfire and cooking meals together. Thank you again for your feedback and we hope to welcome you back on another tour one day. Until then, take care. Best wishes, Hassie Owner | Chief Storyteller Untamed Escapes

Thank you for travelling with Untamed Escapes and for sharing this lovely review. We're so happy you had a great time on tour. We hope to welcome you back on another Untamed Escape sometime soon. Until then, take care. Best wishes, Hassie Owner | Chief Storyteller Untamed Escapes

Thank you for sharing your feedback on your experience on our camping adventure. We aim to provide all of our guests with a fabulous experience and we’re sorry that we didn’t meet your expectations this time around. Catering to many dietary requirements on a camping tour can be challenging for the Guide at times. While everyone has different tastes and preferences when it comes to food, we’re looking at providing more options for our guides to cook on tour that will be both tasty and camp-friendly recipes. In regards to our Guide doing yoga during your trip. The nature of being a Guide means they are with the group 24 hours a day. It is important for their own well-being that they get some downtime. For this particular guide, yoga is her way to reset and start the day with a clear head and ready to be at her best for the group. We wish you the best of the rest of your adventure. Best wishes, Hassie Owner | Chief Storyteller Untamed Escapes

Thank you for travelling with Untamed Escapes, Kali! We’re so happy you had a great time with us and we would love for you to come back to travel with us again, too. Maybe next time you’d like to join us on our 6-day Margaret River and Esperance Adventure Tour from Perth. Until then. Best wishes, Hassie Owner | Chief Storyteller Untamed Escapes

Hi Cherie, Thank you so much for your time on the review. I'm glad to know that the trip went well with Chris. Have a lovely afternoon. Casey

Hi Kelly-Ann, Thank you for jumping on board with Sean for the 6-day Esperance Tour. We are glad to know you enjoy the trip, and I hope you made friends during the tour. Have a great Easter! Hassie, Owner Nullarbor Traveller

Hi Siu, Thank you for the review and glad that you enjoy the tour. Unforatuenly, the weather is the very few things that our of our control. Wish you a great Christmas & New Year! Hassie Owner Nullarbor Traveller

Thanks for your great review Maud and for jumping on board our Adelaide to Perth Tour. It sounds like you had a great time exploring our incredible destinations! Hassie Owner Nullarbor Traveller

Thanks for your review Jason and glad you hear you had a great time on the 9 Day Perth to Adelaide Tour. Our regions are spectacular and guide's first-rate! We wish you the best for the rest of your travels. Regards Hassie Owner

Hi Alessia, We are very disappointed that you did not have an enjoyable time on our tour. While our adventures are not for everyone, in 15 years of operations, we have rarely received a negative review. When we do, we take it seriously. I have received a report from your guide, who is quite devastated and shocked, especially given you contributed to a thank you card and tip and gave him a big hug goodbye at the end of the tour. His report outlines there were, unfortunately, a couple of delays on the trip that were beyond our control. One caused by a road accident and the other, due to your boyfriend's tonsillitis. Which the guide went out of his way to assist you both with, delaying other passengers on tour twice, for him to seek medical attention. And making many calls on his behalf. Of course, this was done with his health as the number one priority as it always is. After the decision was made for your partner to leave the tour, the guide was extra attentive, making sure you were OK, and it seemed you were enjoying yourself with no concerns raised at any point. Although you have given 3 stars to all of the areas of Transport, Accommodation, Meals and Guide, you have given the overall tour 1 star which is disappointing because we work hard to ensure a happy and memorable passenger experience. Although we try, you can't win them all. We wish you the best on the rest of your Aussie Adventure. Craig "Hassie" Haslam Owner/Operator Nullarbor Traveller