Greca

Dear Shirley, Thank you for taking the time to share such detailed feedback about your Greece & Italy journey. We are truly sorry that the Rome portion of your trip caused frustration and disappointment, and we appreciate the opportunity to respond with care and clarity. We are pleased to hear that your experience in Greece was overall positive and that transfers and services there met your expectations. At the same time, we fully understand how strongly the challenges in Rome affected your overall perception of the trip, and we would like to address those concerns transparently. 1. Airport transfers in Rome: Regarding the airport transfer in Rome, our records confirm that the driver was present at the airport at the agreed-upon time and location, in line with your scheduled flight arrival. The delay resulted from the unfortunate loss of luggage, which required you to remain inside the terminal to complete airline procedures. While we fully understand how stressful this situation can be after a long journey, airport transfer services operate under strictly regulated waiting times, which drivers are unfortunately unable to extend when passengers are delayed inside customs or baggage claim areas. In such situations, arranging a taxi is often the fastest and most practical solution, as organizing a second transfer would have required additional waiting time. We regret the inconvenience this caused, but we believe this was the most efficient way for you to reach your hotel and continue your journey. 2. Delayed luggage: We completely empathize with how disruptive delayed luggage can be, particularly at the start of a trip. While airlines are solely responsible for baggage handling and delivery, we regularly assist our travelers by following up with the airline once a Property Irregularity Report (PIR) has been issued. Had we received the luggage claim details, we would have been more than willing to follow up with the airline on your behalf and provide ongoing assistance during the process. 3. Local assistance in Rome: We regret any confusion regarding local support in Rome. For Italy, assistance is provided remotely through our emergency contact channels rather than through an in-person representative at the hotel. This support structure is outlined in the trip documentation; However, we understand that expectations may have differed and we are sorry this caused additional frustration during an already stressful situation. We take your feedback seriously and are reviewing the Rome arrangements internally to identify how to further improve communication and coordination, particularly in cases involving unexpected disruptions. We appreciate you sharing your experience and thank you again for your valuable feedback. Kind regards, Greca Travel team.

Dear Johanna, We were absolutely thrilled to read your review of your 7-Day Turkey trip this past October. Thank you so much for taking the time to share such wonderful feedback! It sounds like Oskan and Mr. Ramsey truly went above and beyond to make your experience memorable, and we’re especially happy that your initial anxiety about the long drives was eased by Mr. Ramsey and the comfortable bus. We'll be sure to pass along your kind words to both of them—hearing that Oskan was a "huge blessing" and kept you entertained with daily surprises and games (and prizes!) is the best compliment we could ask for. We're glad to know the stops, food, facilities, and hotels were all to your liking, as we put a lot of care into planning those details. Your strong recommendation means the world to our whole team. Thank you again for choosing us for your Turkish adventure! Warmly, Greca Travel team

Dear Emil, Thanks a lot for sharing your feedback with us! We're very happy to hear that our services met your expectations , along with our guide. We hope that you will choose Greca for your upcoming trips. Warm regards, Greca Travel team.

Dear Lynne, We are truly sorry to read that your experience did not meet your expectations. This itinerary covers a wide range of destinations across Turkey including Istanbul, Ankara, Cappadocia, Pamukkale, Ephesus, Izmir, Pergamon, Troy, and Canakkale, allowing travelers to discover the country’s most iconic historical and natural sites. Due to the large distances between these regions, some long drives are indeed necessary, as is indicated in the tour description and reflected in the day-to-day itinerary. Unfortunately, inland flights are not practical as they mostly require returning to Istanbul, adding time and cost.Regarding the guides, the program includes official English-speaking local guides throughout the inland circuit. We are sorry if at any point communication was not as fluent as expected; your comments have been shared with our local partners to ensure continued quality improvement.We appreciate your feedback, as it helps us continue improving communication and service quality for future travelers. Kind regards,

Dear Graham, Thank you very much for sharing your experience with us! We're so excited to hear that you had a great time during your trip with us and we hope to see you soon. Best regards, Greca Travel Team

Dear Damon, Thank you for your feedback. We are happy to hear you enjoyed the tour's itinerary and the small group size. We have taken note of your comments regarding the hotel locations, meeting point instructions, and lunch stops. Your feedback is very important to us as it helps us improve the quality of our tours. We are glad you had a good overall experience and hope to welcome you on another tour soon. Warm regards, Greca Travel team,

Dear Ruchita, Thank you so much for sharing your wonderful experience! We’re delighted to hear that your trip to Turkey was everything you hoped for and more. Our team works hard to ensure every detail is taken care of so our travelers can simply enjoy the journey, and it’s so rewarding to know that came through. We’ll be sure to pass along your kind words to our guides—they’ll be thrilled to know their knowledge and passion helped bring Turkey’s history and culture to life for you. It was truly our pleasure to be part of your adventure, and we look forward to welcoming you on another unforgettable trip in the future! Warm regards, The Greca Travel Team

Dear Tatiana, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points regarding your trip. From the beginning of the booking process, we provided a detailed itinerary outlining which services—such as transfers and tours—were included, and which were not. For certain excursions, as per the package you selected, transfers to meeting points were not included and this was clearly indicated in the travel documentation. Regarding the ferry routes, the package included standard ferry service, not high-speed ferries for all legs of the journey. While we understand that travel times are important, upgrades to high-speed ferries are available upon request, and we would have been happy to arrange this for you had it been communicated in advance. As for the Acropolis and museum in Athens, these iconic sites are indeed part of our optional tour offerings, and not automatically included in all packages. We strive to offer customizable experiences so that travelers can design their trip based on personal preferences and budget. We also regret if your mid-trip message went unanswered. That is certainly not the level of responsiveness we aim to provide, and we are investigating this internally to ensure it is addressed properly. We value all feedback, both positive and critical, as it helps us improve. We’re sorry that your experience with us left you disappointed, and we hope to have the opportunity in the future to provide you with a more seamless and satisfying journey. Warm regards, The Greca Travel Team

We are truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points regarding your trip. We would like to respectfully note that the tours in Mykonos and Santorini are optional and can be included in the itinerary only upon request. As these were not requested in your booking, they were not part of your travel package. Regarding your departure from Santorini, we would like to clarify that, as stated in your itinerary, the service provided includes only the transportation from your hotel to the airport. While we do not offer airport assistance at departure, we do provide all the necessary documentation in advance, including flight details and check-in information, so that you can proceed independently and smoothly. Certainly, the assistance on your transportation to the airport can be included, upon request. We truly value your feedback and hope to have the opportunity to better serve you in the future. Warm regards, The Greca Team

Dear Hongbo, By the time we received your initial message about the hotel, we reached out to our local team to request a room change and secure a better category for you. Sadly, before this could be confirmed and communicated, we received your message about the medical emergency and cancellation, which understandably shifted our attention to supporting you through that urgent situation. We deeply regret not being able to react faster to improve the hotel situation in time. It was certainly never our intention for you to feel let down or unsupported, and we’re truly sorry the accommodation did not meet the standards you expected—or the ones we strive to uphold. Despite this experience, we do hope there might be a chance in the future to regain your trust and assist you with new travel plans. Thousands of travelers place their journeys in our hands every year, and we always aim to offer them the care, professionalism, and service they deserve. Thanks. Regards, Greca Travel