Victor Tours DMC

Dear James, Thank you for taking the time to write such a detailed and balanced review. We're glad you enjoyed the journey overall, and we especially appreciate your kind words about our staff. We'll make sure they see them. You have raised several points that are genuinely useful to us. A tour covering seven countries in 14 days inevitably involves considerable time on the road, but your suggestion that more commentary about the regions you are traveling through would make those longer journeys more interesting is a very good one. We will discuss this with our tour leaders. We also appreciate your comments regarding the pace of the itinerary and the hotel in Ohrid. We review hotel standards regularly, and feedback from guests who have stayed at the properties is particularly valuable. Regarding your arrival in Belgrade, there is no excuse for what happened. Your transfer was confirmed, and the driver should have been waiting for you when you arrived. We sincerely apologize for this. Thank you again for traveling with Victor Tours and, in particular, for taking the time to explain what worked well and what you believe we could improve. Feedback like yours gives us something concrete to work with. Warm regards, Victor Tours Team

Dear Mr. Ganapathy and Mrs. Jayanthi, Thank you very much for such a warm and thoughtful review. It was a pleasure to have you travel with us, and we're very happy you enjoyed your journey through the Balkans. We'll make sure Mladen sees your lovely words — we're sure they will mean a lot to him. We're also glad we could help when the visa issue came up. Thank you both for trusting Victor Tours. It was a pleasure meeting you, and we hope our paths cross again someday. Warm regards, Victor Tours Team

Dear Kevin, Thank you so much for taking the time to write such a detailed review. It was a real pleasure having you travel with us through the Balkans. Uros will be very happy to read your words. It sounds like you shared quite a journey together :) We'll also make sure Millan sees your comments. We're especially happy to hear that you enjoyed the pace and flexibility of the tour and that everything came together well, even with some unexpected circumstances along the way. Thank you for trusting Victor Tours. We hope our paths cross again someday! Warm regards, Victor Tours Team

Dear Mr. Ozdowski, Thank you for taking the time to share such detailed feedback. We're glad you enjoyed the itinerary overall, but we're sorry to hear some aspects of the tour didn't meet your expectations. We will investigate what happened with your accommodation in Sarajevo, as the situation you described does not meet the standard we expect from the hotels we work with. We will also review your comments regarding the other hotels used during the trip. We take your comments regarding the guide extremely seriously and will investigate this internally. Victor Tours does not tolerate derogatory remarks or generalizations about any nationality, ethnicity, or other group of people. Our guides are expected to present the complex and often sensitive history of the Balkans professionally, factually, and without prejudice. Thank you also for your comments regarding the pace of the itinerary. We appreciate your honest feedback, as it helps us identify areas for improvement. Warm regards, Victor Tours Team

Dear Johanna, Thank you for taking the time to share your feedback. We're glad that you enjoyed the journey overall, and we'll make sure Stefan, Vladimir, and the driver see your comments. We also appreciate your note regarding the hotels. We'll take a closer look at the properties you used on your departure, as this kind of feedback helps us review our hotel selection. Thank you for traveling with us. Warm regards, Victor Tours Team

Dear David, Thank you very much for your kind review and for choosing to explore the Balkans with us. We're glad to hear that you and your wife had such a positive experience. We'll make sure Vladimir and Nesha see your comments — after two weeks on the road together, we know they'll be very happy to read them. Thank you also for recommending Victor Tours to other travelers. It was a pleasure having you with us, and we hope to see you again somewhere in the Balkans. Warm regards, Victor Tours Team

Dear Sharon, Thank you for your review and for sharing your thoughts with us. We're glad to hear that you enjoyed the tour overall. We completely understand your point regarding the group staying in different hotels. On our tours, we offer both Classic and Upgraded accommodation options, with the hotels for each category listed separately when booking. This gives our guests a choice of accommodation level while still traveling together on the same tour. We do, however, understand that staying in different hotels can sometimes make socializing outside the scheduled tour program less convenient, and we appreciate you pointing this out. Thank you again for traveling with us and for your honest feedback. Warm regards, Victor Tours Team

Dear Ghaleb, Thank you for such a thoughtful and detailed review. It was a real pleasure having you travel with us, and we're very happy that the Balkans left you wanting to see even more of the region. Everyone involved in your trip will be very pleased to read your comments. A lot goes on behind the scenes to make these tours work, so it's always nice to hear that it all came together well. And when the time comes for Romania, you know where to find us :) We'd be very happy to help you plan the next chapter. Warm regards, Victor Tours Team

Thank you for taking the time to leave such a thoughtful review! It means a lot to know you had a great experience with us. We'll be sure to share your kind words with our team—they'll truly appreciate them. We hope to welcome you back on another trip soon! Kind regards, Victor Tours Team

Dear Melrine, Thank you so much for taking the time to write such a wonderful review. We're happy to hear that the trip left you with so many lasting memories. We'll make sure Uroš reads your kind words — he'll really appreciate them. Thank you again for placing your trust in us. It was a pleasure to have you travel with Victor Tours, and we hope to welcome you back to the Balkans one day. Warm regards, Victor Tours Team