Go My Journey

Hi Richard, We truly value your feedback and we are extremely sorry to hear about your not-so-good experience. As you had main concern for smell at most of the hotels during the stay which I already explained you that was not a smell it’s a sanitization perfume because it’s a covid protocol for all the hotels to do sanitization every day in each part of the hotel. About hotels we used the same hotels since long but not get any single complaint even we used the same hotels for TR past customers as well but still didn't get any single issue so far. For your information all the hotels are reputed 3 star category as well as very good review on Trip Advisor. 1- In Delhi I booked hotel Surya International which is middle of the city at Karol Bagh area which is little crowded, As you know Delhi is very busy as well as little crowded. Even I called you next morning but you did'nt tell anything about smell etc. 2- In Agra I booked hotel Karan Villas which is middle of the city and close to Taj Mahal. During the stay I spoked you regarding the Taj Mahal Entry Ticket but didn't tell anything about hotel etc. 3- In Jaipur I booked hotel Rajputana Haveli which is Heritage hotel in a peace location. Yes, the hotel Restaurant area is not operational due to covid restrictions but they still take orders on phone and provide the meals on Room. 4- In Pushkar I booked hotel Sajjan Bagh Resort. Upon arrival you called me that you not happy with hotel room so I immediately call to hotel manager to change room which’s done by the manager. Also there is so many things to do in Pushkar like visit Pushkar lake & Camel Safari but you are not interested to do this and refuse to go. 5- In Udaipur I booked hotel Royal Pratap Niwas which’s close to lake with roof top open restaurant but upon arrival same you are not happy due to smell issue so I immediately change the hotel and booked different hotel whom I get as earliest ( kindly note due to high wedding season in Udaipur most of the hotels are sold out ) 6- In Jodhpur I booked upgraded category 4 star hotel for him ( hotel mapple Abhay ) and you are happy with that. 7- In Jaisalmer I booked Haveli for him and you are happy with that. 8- In Bikaner again I booked upgraded category 4 star hotel for you ( Hotel Vesta Bikaner Palace ) and you are happy with that. 9- In Mandawa again I booked Hotel Mandawa Heritage for you and you are happy with that. At last in delhi I suggest you to go with upgrade 4 star hotel instead 3 star accordingly to your standard but you booked directly somewhere whom are also not match with his expectation. Hope the above clarification will clear your doubts.

Hi Massiel, Hope you reach at home very safely. Thank you so much for your lovely comment and glad to know you had wounder-full time in India and happy with our arrangements as well as our driver. Looking forward to see you in India in near future. Merry Christmas and prosperous new year to you and your family. With Regards, Jitender Director- Tours

Hi Alan, Thank you so much for your lovely review and glad to know you had wounderful time in india and happy with our services. Looking forward to your next trip in near future. With Regards, Jitender Director- Tours