Desertbrise Travel

Hello Linda, Thank you for taking the time to share your feedback. We genuinely value all reviews, as they help us improve and better understand our guests’ experiences. I’d like to acknowledge that while some of your points are valid and already noted in our internal reports, there are also aspects of your review that seem influenced by the concern around the additional charge. I completely understand how unexpected costs can feel personal and affect the overall perception of a trip—this is a very natural reaction. At the same time, it’s important to consider the broader context. Joining a trip midway can sometimes create differences in expectations versus the original structure of the experience. Our intention is always to be as transparent and fair as possible, and we regret if this was not fully aligned in your case. Please know that your comments have been taken seriously, and we are actively working on improvements where needed. Guest satisfaction is very important to us, and every piece of feedback contributes to refining our service. We truly hope there may be another opportunity in the future to welcome you again and provide you with a much better experience that reflects the standards we aim to deliver. Warm regards,