Truly China Travel

Thanks for your feedback. We choose a hotel for a tour, first we will consider the location because we do think it is far more convenient to stay at center. As you have already experienced, the hotel in Guilin just at the Zhengyang pedestrian mall, and hotel in Yangshuo is just opposite of the West street in the downtown. And according to our experience, those two hotels are the top ones the tourists want to stay, either Chinese or foreigners. In October, it is still hot in Southern China. And the hotel provided mosquito-repellent incense liquid. You could use it in order not to be bitten by mosquito or bug. And I have checked with hotel, no one got bitten by bugs during those days. So we are sure you might be bitten outside as there were lots of trees, grasses and besides the river when you went cycling by yourselves. The hotels both in Guilin and Yangshuo have been recently renovated. According to our experienced for more than 10 years, we sent many groups and also FIT to stay at this hotel continuously, we always got positive feedback, great location, good rooms, and friendly service, etc. No one has complained that hotel did not have a fridge. Not all hotels provided a fridge in China, even at a 5 star hotel. As you might know, Guilin and Yangshuo are far less developed than in Beijing as you stayed in Beijing hotel before this tour. And fridge in Guilin DID only for refreshing and after your complain, we have already set a new fridge to your room. I do not think it is necessary to state clearly that the hotel have or have not a fridge as it is not the most important to travellers. And for almost all the tours on OTA, they do not mention whether the hotel has a fridge.The most important is enjoying or experiencing a different culture other than your home Iran or Canada. On the last day to Guilin North station, the guide also asked you about the feedback. You did enjoy your trip and your wife give all 5* ratings except the hotel with 3* rating.

Thanks for your feedback. And we are very pleased to hear you have had a great time in Guilin and Yangshuo. We believe there are still a lot to see in China and we invite you to be back one day to experience more. And we have many other tours you can book. Should you have any questions or need any help, please do not hesitate to contact us.

Thanks a lot! Parry, Wish to see you again in China. Kind regards