Travel Tips Turkey

Dear Mr. Mugala, Thank you for your kind review. We are so glad that you've enjoyed your experience overall. We pay serious attention to every feedback of our customers since they are essential to reaching the utmost customer satisfaction. Looking forward to seeing you again in Turkey. Please let us know if there's anything we can help you with in the meantime. Best wishes from Istanbul! -- Travel Tips Turkey Team

Dear Donna, Thank you so much for this wonderful review. We've been very glad after reading. We all hope to see you again in the future. Please take care until that time. Wish you a great year one more time. Travel Tips Turkey Team.

Dear Cunsheng, thank you for your wonderful review. It was a pleasure for us to host your tour when you were in Turkey and to make such a good friend. We look forward to seeing you again as soon as possible. All the best from Istanbul. Travel Tips Turkey Team.

Dear Masumi, Thank you for your kind feedback. We pick up and drop off all of our travellers privately depending on the case. Regarding the hotel selection, we pay huge attention to the locations of our hotels and make sure that they are centrally located. Since our tours are partially guided, our guests may enjoy their time discover around by themselves after their tours in the evening or on their free days. Also these hotels are close to the restaurant areas, so they have variable options to choose whicever cuisine option they wish. On your review we think you mentioned about the hotel in Cappadocia. Cappadocia is a bit rural area where there's no definite downtown we're afraid. Besides your hotel has been upgraded to Kayakapi Premium which is the best hotel in Urgup area at the moment. We are going to consider your kind review and take it as a request on your next tour anyway. We look forward to seeing you again. Best wishes from Istanbul, Travel Tips Turkey Team

Dear TourRadar Users, We'd like to thank our guest for this feedback, above all. We think there's a misunderstanding on our guest's side here, since we do NOT sell anything without our guests' intention or willing. This is way too far from our vision statement as a reliable company. One of the main purposes why Travel Tips Turkey has been established is to satisfy the expectations of the travellers who would like to visit Turkey with an enjoyment, great memories as well as an utmost cost-benefit ratio. We had to cancel the last 2 days of the guest's 4-day tour because he came to the office to tell us only 1 day before his tour started that his flight was going to depart before the tour ends. Although (including the dates) on the itinerary everything had been clearly and completely stated, although all of their non-refundable reservations had been made, although even there was a mistake on the cost of the tour by our fault (which was way much less than the actual), we did NOT want to upset the guest before their experience and provided the full refund for these 2 days. We had the right not to do it in terms of TourRadar's cancellation policy. On the other hand, we could simply cancel the WHOLE tour with a full refund too, yet we wanted them to have a great time on those 2 days in Cappadocia since we were sure that they could not find that kind of competative price on the market, especially at the last minute considering the national holiday week in Turkey. It seems like we have made a wrong decision after reading this unfortunate review. We would like to pass our apologies for the bus issue to our guest. It was very busy period because of the national holiday week, but, of course that couldn't be an excuse of the bus company. Upon our staff meeting on Friday, we had decided to change the company already. Despite of the bus issue, it seems like the guests have enjoyed the rest of their trip. We don't think we deserve a review point of 2 out of 5 for this tour anyway. When we want to do everything for our guests and see this we really feel helpless. No matter what we will keep our way with much better service for our guests sticking our ultimate mission. Travel Tips Turkey Team

Dear Roger, Thank you for your review. We are really happy to know such a kind person like you and pleased to host your tour when you were in Turkey. Please do not hesitate to contact us through TourRadar for your any kind of requests not only related with our tours/activities but also for anything we can help you with related with Turkey. Please take care until the next time! Best wishes from Istanbul, Travel Tips Turkey Team