- Number of tours
- 50
- Age Range
- 2-99
- Number of reviews
- 56
- Response rate
- 84%
- Response time
- within 3 days
Delightful Travel Reviews (56)
Write a review- BK
Bruce
Written on November 16th, 2024Dishonest and Incompetent Tour Company My family and I have just completed a 9-day guided tour of Taiwan run by Delightful Travel . In full disclosure, th…Read moreDelightful Travel commented on this reviewDear Bruce, Thank you for taking the time to share your experience with us. We understand that the situation you described surrounding your Taiwan tour was disappointing and impacted your overall experience. I’d like to address each of your concerns and provide you with the transparency you deserve. On the date of your travel, we arranged two coaches. You were assigned to Bus B, which included only one passenger who was not fluent in English. There were eighteen clearly non-Chinese, English only, participants. The tour guide, Michael Ma, is very experienced professional tour guide who guides this tour for many years. We welcome travelers from many different countries, and our goal is to create an inclusive experience for everyone. Please rest assured that our guide speaks English to support all English-speaking guests and provide a comfortable experience. Regarding the bed type configuration, we were not informed that the travelers were your son and daughter until your arrival. Upon your arrival at the hotel, we promptly booked an extra room for you( in a 5-star hotel). This resulted in accommodations for 4 people across 3 rooms without any surcharge. Once your booking is confirmed, it is guaranteed to depart as scheduled. We will not cancel the tour once your booking is confirmed. Even if the number of travelers does not meet the minimum requirement, the tour will still proceed. We sometimes work with our trusted partners - we shares all hotel contracters, buses and the guides, to ensure the tour proceeds smoothly, combining resources when necessary to provide the best experience for all guests. Once again, Bruce, I deeply regret that we did not provide the level of service you expected and that this impacted your enjoyment of Taiwan. I appreciate your patience and the detail with which you have shared your feedback. It is invaluable in helping us improve, and I hope we can regain your trust. Warm regards, Delightful Travel Team John
Written on September 13th, 2024Well organised, an honest company and nothing left to chance. They planned our tour of Western Australia fully. My wife and I had a sensational tour. Accommodat…Read moreRumi
Written on August 26th, 2024The 7 Days of Shanghai, Wuxi, Nanjing, Suzhou, Hangzhou tour is perfect if you want to explore a bit more of the historic cities around Shanghai. Well-organized…Read more- BN
Barbara
Written on August 2nd, 2024Was disappointed on day 6 to learn that the Howard springs nature park where I thought we were going to be feeding Barramundi and turtles was not happening. - SF
Susan
Written on July 30th, 2024Itinerary for the 7day Alice Springs, ulura , McDonald Ranges & Kings Canyon was Fantastic. I am glad i saw it all. The communication was great, buses were AA…Read moreDelightful Travel commented on this reviewHi Susan, We really appreciate your valuable feedback. All our tours are guaranteed to depart once we confirmed. If the minimum number of participants is not met, we will collaborate with our partner operators or offer a private tour. As mentioned, once confirmed, our tours will proceed even during the low season. The most important thing is that we always ensure the quality of our tours, providing professional service and sharing local stories to ensure our guests have an unforgettable journey and gain a deep understanding of the local history during their travels. We hope you have found memories of your time in the Northern Territory Best Regards, Delightful Travel Team - RQ
Ray
Written on July 21st, 2024Excellent very happy - RQ
Raymond
Written on July 21st, 2024Hephy was the star and would answer any question straight away - LM
Lisa
Written on June 21st, 2024Disappointed this was not a group tour as that is the way the description made it sound. Wanted to travel with the same set of people for the 8 days and make ne…Read more - MK
Michael
Written on June 6th, 2024Eine sehr gut organisierte und geführte Rundreise Julio
Written on May 29th, 2024The tour and service was phenomenal. Our guide Kit and our driver were the best. Kit provides us a vast knowledge of Japan's culture, sites visited etc. They ac…Read more
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