Crossing Vietnam Tour

Dear Alex, Thank you for taking the time to share your detailed feedback regarding the trip you booked with us, not through TourRadar. We are truly sorry to hear that parts of your experience did not meet your expectations, and we sincerely regret of this unexpected situation. We understand that client's safety is our highest priority. We are very concerned by the issues you raised regarding the drivers and vehicle conditions, and we have already conducted an internal review with our transportation partners to address these matters immediately and prevent any recurrence. At the same time, we would like to share that once we received your feedback during the trip, our team made every effort to improve the remaining arrangements. We are glad to hear that the later part of your journey, particularly Hanoi – Ha Long Bay – Ninh Binh, already proceeded more smoothly and met your expectations. Regarding compensation, considering the services that had already been arranged and delivered, we did our best to offer a partial refund along with a complimentary meal as a gesture of goodwill, as discussed and agreed with you. We hope you can appreciate this offer, as well as the efforts and support provided by our team throughout your trip. Once again, we sincerely apologize for your experience and genuinely appreciate your feedback, as it helps us improve our services. We truly hope there may be another opportunity in the future to better serve you and regain your trust. Warm regards, Crossing Vietnam Tour