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Swallow Travel

Swallow Travel

Headquarters in Hanoi, Vietnam

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Number of tours
14
Age Range
1-87
Number of reviews
90
Rating
4.9/5
Response rate
96%
Response time
within 1 day

Swallow Travel Reviews (90)

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Accommodation
5/5
Transportation
5/5
Meals
4.5/5
Value for money
N/A
Guide
5/5
  • SG
    Written on December 18th, 2022
    The tour operators were very reliable and punctual. They planned the tour well. Hotels were decent quality
  • CM
    Written on December 16th, 2022
    Everything went like clockwork! Airport transfers on time, nice hotel in a great location (with a good breakfast), and yours to Cu Chi tunnels, Mekong delta and…
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  • JH
    Written on December 10th, 2022
    Halong Bay was stunning. The boat’s cabins, decks, and dining room were very nice, attractive, and comfortable. The staff were friendly and accommodating. The f…
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  • J
    Written on December 2nd, 2022
    A very sincere and special thanks to you and your team for the incredible service planning and executing our trip to Vietnam. We had an amazing adventure! From…
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  • PX
    Written on November 29th, 2022
    It was good, smoothed, thanks
  • AP
    Written on November 26th, 2022
    I expected for something else... You just provided to me standard things with very high value.
    Swallow Travel commented on this review
    Dear Adrian, Thank you very much for your feedback. We really appreciate it. We tried our best to organize and support you during the trip. When you sent us many requirements about the hotel rooms, requested us to change the itinerary for you in last minute, we suggested you to book 4 star or 5 star hotels with high room class and do private tours instead of booking a small group tour with 3 star hotels tour package. But you said you wanted to book this tour package first then change it later. We also offered free upgrade to deluxe river view at 4 star hotel for your Mekong trip. All our tour guides collected your feedback after each tour, you gave us 4 star and 5 star reviews into our feedback forms. After the trip, you posted this review that makes us confused. We still keep all feedback from you and our correspondence. Don't hesitate to contact us if you need further assistance! Best regards, Swallow Travel team,
  • 16 Days Best of Vietnam reviewer 7
    Written on November 23rd, 2022
    Really well planned tour. Easy to contact swallow travel if needed. They were fast and efficient
  • Best Beach Vietnam Holiday at 4-Star Hotels reviewer 8
    Written on November 15th, 2022
    Although this enjoyable hitting some of the key cities and places of interest in Vietnam I was quite disappointed that this was not a 'group' tour like my previ…
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    Swallow Travel commented on this review
    Dear Mana, Thank you very much for feedback. It will help us improve our service to serve other clients better in the future. We offer daily departure for our tour package that is more flexible for the clients. We mentioned private airport transfers and train transfers during the trip into the inclusion section and the itinerary. You only join small group tour for daily trips only. That give you a chance to explore the local things by yourself after daily trips when you have free time. It is also easier for us if you request a tailor-made trip. We can customise it as your request. For example, if you want to upgrade to the flight instead of overnight train or want to visit Danang in 1 to 2 days as you mentioned above. We can accommodate it easily. If you want to join a group from the beginning till the end of the trip, they have to offer set departure dates to gather all clients together. It is also very hard if you want to customise your own trip or change it while you need to travel with a group all the time. Regards to overnight train trip, we noted it into the itinerary clearly that "Note: There are 4-soft berth per tourist cabin with A/C. You may share it with other passengers. It takes around 16 hours from Hanoi to Danang. Please contact us if you want to upgrade to the private train cabin or internal flight from Hanoi to Danang city." If you requested to upgrade to the flight or private cabin on the train, we would arrange it for you. On behalf of Swallow Travel team, thank you once again for touring with us. If you require any further support or assistance, we’ll be more than happy to be of service. Should you need further assistance, please remember that we’re all right here to assist you. Best regards, Swallow Travel team,
  • S
    Written on November 4th, 2022
    A friend recommended Swallow Travel for my trip to Vietnam . On my initial contact with them , I asked if they could put together an itinerary for a visit of…
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  • Hanoi & Halong Bay North of Vietnam reviewer 10
    Written on October 15th, 2022
    The tour was enjoyable. The staff on the boat and the tour guide were amazing and helpful.

About Swallow Vietnam Tourist

Swallow Travel is a team of professionals whose aim is to bring satisfaction and pleasure to our customers by offering them bucket-list experiences at unbelievable prices. We provide tours, hotel bookings, flight bookings and other travel services in Vietnam, Laos, Cambodia, Thailand & Myanmar with the Best Price Guaranteed. We also offer customized tours in Indochina for both, individuals as well as groups, with a wide range of options. We want you to experience Indochina’s natural beauty. We live and breathe the culture, traditions and beliefs every moment of every day. We are very proud of the greatness of our homeland and its neighbors, and it is our absolute pleasure to show you everything we love about our region. We help you to save your valuable time and provide you tour packages with high quality. Our truly devoted guides who can speak English, French, Spanish, Chinese and other languages. Their professionalism, personality and outstanding knowledge are the reasons they are employed by us. We selectively cooperate with trusted partners including hoteliers, cruise lines and local suppliers to provide a perfect trip in Indochina for travelers at the lowest cost. Our Mission "Our mission is to offer you the best service with best price so that you can have the adventure of a lifetime that is exciting, comfortable and worry-free." Our Core Values Travel is an experience that should be enjoyed by everyone and we are proud to make it an affordable option for all. We believe that people to people contacts bring enriching experiences to life. In order to match the expectations of our customers, even exceed them, we are based on the following core values: Why Book With Swallow Travel? ✔Best Price Guarantee We’re so confident about our best prices for your trip that we guarantee it. Found a lower price elsewhere? We will match it! Our prices are guaranteed, all inclusive with absolutely no hidden fees or charges. The price quoted to you is the price you pay! ✔ Booking with flexibility Change booking dates: You’re not locked in. Things can change, and we allow you to choose a different booking date. Choose a different tour: In case your new dates and your previous tour no longer work out, we will let you choose a different tour. Receive credit if plans change: If you can’t pick your new dates and tour at the time of cancellation, we will offer you a credit towards a future trip. ✔ Customize Your Trip Find a local who will help you to plan your trip! If you require a tailored assistance, do not hesitate to contact our local experts. In case you are looking for the perfect holidays, our staff will be delighted to assist you, in order to provide you a memorable experience. ✔ 24/7 Customer Support To provide the best customer support to our valued customers, we are available 24/7 to answer any queries via online chat, phone or email. ✔Good Honest Service At Swallow Travel we think differently about the service we provide to our customers. We strive to make it the best available in the market. The team at Swallow Travel will ensure your holiday is an experience you will reflect on with family and friends for years to come.

Highlights

✔Good Honest Service
✔ Booking with flexibility
✔ Customize Your Trip
✔ 24/7 Customer Support
✔Best Price Guarantee

Contact our Travel Experts

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+1 844 311 8331

24/7 Support

Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!