- Number of tours
- 87
- Age Range
- 8-85
- Number of reviews
- 37
- Response rate
- 100%
- Response time
- within 2 days
Kompas Reviews (37)
Write a review- JB
Anonymous
Written on October 25th, 2024Very poor. Worst accomodation we have ever stayed in. Our cabin allocation was incorrect. I know cabins are not guaranteed but ours was a small cabin with 2 sin…Read moreKompas commented on this reviewDear Mr. Battye, Thank you for your updated review. This particular reservation was booked via third party. Unfortunately, in this process, we have not received full information. We are further communicated with your booking agent. We would like to emphasize that information about cabins’ size/bedding, etc. is available. paul
Written on September 30th, 2024i have never been on a cruise with more rules and regulations, and a shabbier ship that is clean but not up to-date or refurbished. The staff was surly. Our c…Read moreKompas commented on this reviewDear Paul, Your comments are appreciated. We want to emphasize that we are not imposing any unnecessary rules and regulations on our ships. The rules are introduced for everything to be functional, safe and in accordance with the maritime and local laws. The ship undergoes partial refurbishment every year. For example, the sun deck was fully refurbished last year. Vessels are exposed to salt water, sun, and other elements that, in some cases, wearing out different materials faster than expected. Your comment about the crew was passed to the captain. The cabin sizes and bedding info is known and available; the entire ship has to be within a certain size, to have full access to different ports. For that reason, some cabins could be smaller than the ones on the big cruise ships. However, all are the outside cabins, and the entire atmosphere resembles more to sailing on a yacht, as maximum capacity is only up to 40 guests. We are glad that that the food and cruise manager were excellent. Thank youNigel
Written on August 19th, 2024Amazing crew, boat and itinerary! Loved every day more than the last!- MK
Michael
Written on October 9th, 2023Cruise was well planned, beautiful ports, cruise manager Inga was outstanding , food was delicious on the cruise ship, enough time to relax and enjoy and also d…Read more - CP
Constance
Maritime Discoveries, Viticulture and Faith in Portugal
Written on September 27th, 2023Alicia was the best tour director we have had on a tour. She was informative and very helpful. She even took the time to look for things for us to do in Spain…Read more - JH
Joan
Written on September 11th, 2023We had awonderful time. Our tour guide/ driver,Ales certainly looked after us. We appreciated his knowledge of history & information of the areas we visited. T…Read more Anonymous
Adriatic Cruise - from Split to Split
Written on July 30th, 2023Excellent experience, very good cruise ship, crew and tour guide. Highly recommended- KH
Kulwant
Written on May 22nd, 2023Good experience. Although rain was an issue, the tour it self was enjoyable - C
Cannes
Written on May 20th, 2023This 'cruise' was easily the low point of our honeymoon vacation, and perhaps the worst vacation I've ever experienced. While the weather was not ideal for sai…Read more Elizabeth
Croatia & Adriatic Cruise - M/S Premier
Written on October 18th, 2021This tour was the 2nd week of October and the last tour of the season. That came with both positives and negatives. First the positives: 1. Great Tour Managers:…Read more
WAYS WE ARE KEEPING YOU SAFE WHILE CRUISING WITH US
Intro
Dear guests,
Your health and safety are our priority and proactive steps have been taken in terms of hygiene, but also our service to ensure you a safe stay on board.
1. Cleaning procedures
Disinfecting surfaces is one key way to minimize the spread of viruses. Kompas ships will increase the frequency of our regular cleaning program and all common areas will be cleaned at least two times per day with the cleaning agents that have been proved to eliminate viruses and bacteria. Handrails, doorknobs, remote controls, light switches, cabin keys, etc. will be disinfected multiple times daily, as well as common toilets on the ship. Special attention will be given to ship’s salon cleaning, where desks, chairs, and other surfaces will be cleaned after every use. Cabins will be cleaned daily, meaning all surfaces will be treated with effective sanitizers as mentioned above. Guests will be asked to leave their cabins during cleaning to avoid close contact and respect the social distancing policy. Extra blankets and pillows will be removed from the cabin wardrobes and will be provided on request. Guests can refuse the daily cleaning practice if they
wish so.
2. Social distancing
Kompas ships are small cruise ships, meaning that our groups are not bigger than 40 people. This is very
important to highlight because we work with small groups and we can accommodate all social distancing
requirements. Furniture in public areas (salon) will be arranged to allow more space for distancing. More
information will be available with your Cruise Manager on board. All ships have very spacious sundecks
allowing the sunbeds and chairs to be easily placed at 1,5 m distance as recommended. Sun chairs will be
marked with cabin numbers and guests will be kindly asked to use the chair marked with their cabin number
only. Kompas ships with jacuzzi will have a limited number of people using it at a time – maximum two
people, if they are a couple or family members, as there is no evidence that a swimming pool or jacuzzi
would put anyone in danger to get the COVID-19 virus, as long as social distancing and hygiene is observed.
3. Crew
All crew members will be informed and trained on the new procedures and will be advised to keep the
highest hygiene standards and social distancing in guests’ interaction. They will be advised to wear masks
and gloves and to use hand sanitizers regularly. Also, every day before starting their shift, they will need to
measure their temperature and if they have any respiratory problems, they will be instructed to consult their
doctor.
4. Helping our guests
Personal hygiene including frequent hand washing and not touching your eyes, nose, or mouth is essential to
minimizing the spread of the COVID-19 and other viruses. These recommendations are very important and
will be repeated to guests frequently. To ensure all our guests are safe, hand sanitizers will be available at
the entrance of each ship as well as at the salon entrance. Guests will be kindly asked to use the sanitizer
every time getting on/off the ship or when entering the salon. Soap, paper towels, and disinfecting wipes will
be provided to guests in their cabins for their personal use.
5. Air condition on the ship
All Kompas ships have air conditioning that can be self-regulated. Salon and common hall areas are also air-
conditioned. The AC system is maintained annually, and filters are cleaned and replaced as needed. Due to
the coronavirus situation and the negative image that large AC systems can contribute to the development
and spread of the virus through ventilation systems, Kompas will be taking extra measures in cleaning and
disinfecting AC units. If guests do not wish to use AC in their cabins, they can easily be turned off.
The salon area will be organized in the way that social distancing will be respected, and it will be suggested
that salon doors and windows are kept open during breakfast and lunch time to increase air circulation. Also,
the suggestion is that guests will be reminded during their stay on the ship to keep in mind to open cabin
windows multiple times daily for ventilation (where possible).
6. Ship service
Breakfast and lunch will be served, and no meals will be on a buffet. Depending on the size of the group and
ship layout, meals will be served either in two sessions or simultaneously in the saloon and on the outside
deck. Food will be prepared and served in gloves.
7. Further instructions
Swim stops will be regulated by the crew and Cruise Manager - to respect social distancing policy the
number of people using the swim platform at once will be limited as well as people using the sun deck. The
crew will keep track of the numbers to prevent crowding.
Each time before the ship arrives at the new destination/port, the Cruise Manager will organize the
procedure of how the guests will leave the ship to go on shore. If two or more ships are moored next to
each other, guests will be asked to respect the following procedures when embarking/disembarking the ship.
The Croatian institute of public health suggests that guests carry their luggage on their own to avoid
excessive contact. However, if you need the help of a crew member, they will be glad to assist you and they
will do it using hand gloves and later they will disinfect their hands. Lastly, we recommend that you carry
only one piece of luggage per person, as well as one piece of hand luggage.
Guests are kindly asked to pay attention to these instructions and to prepare for the new regulations before
coming on board. Guests are also asked to respect check-in and check-out time and not to make crowds
when entering or leaving the ship. They should always keep in mind the social distancing policy of 1,5 m.
COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the
World Health Organization and government health bodies, senior citizens and guests with underlying medical
conditions are especially vulnerable. We ask that you please take personal responsibility for your wellbeing.
This begins with packing personal protective equipment you may need. Please maintain physical distancing
and hygiene before and during your travel arrangements and follow all health recommendations.
By traveling with Kompas, you are acknowledging that an inherent risk of exposure to COVID-
19 exists in any area where people are present, and in any area where people have been.
By traveling with Kompas, you voluntarily assume all risks related to exposure to COVID-19 and
agree not to hold Kompas, its employees, agents, contractors, suppliers, or partners liable for
any illness or injury.
The well-being of you and of our team will always be our primary concern.
All the above instructions will be posted on our web site as well on all our travel documents.
Your KOMPAS team
WAYS WE ARE KEEPING YOU SAFE WHILE YOU ARE ON THE ESCORTED TOUR WITH US
Intro
Dear guests,
Your health and safety are our priority and proactive steps have been taken in terms of hygiene, but
also our service to ensure you a safe stay on board.
We understand that travel is uncertain at the moment. Researching destinations that are safe, and
the type of travel most suitable for you can be overwhelming. Kompas is committed to provide you
with a safe, healthy and comfortable experience while you travel with us.
1. Keeping Physical Distance
Kompas tour directors will implore that our guests keep safe distances throughout the journey; on the
motor-coach, at the meal services and during excursions. Sanitized headsets are provided on all of
our tours. You will be able to maintain a safe distance while listening to the explanations of your tour
director or guide. We will reduce the size of the group wherever possible or needed.
2. Our Well Trained Tour Directors
Our professional tour directors are local experts. They are highly trained to handle a variety of
unexpected situations, including illnesses and emergencies. You can contact them 24/7 should a
situation arise. During your trip, they will operate with a duty of care. They will ensure that our
hygiene and safety protocols are fully maintained. They will keep you informed about all such
protocols throughout your journey.
3. Our Motor Coaches
Our modern motor-coaches are kept to the highest safety standards. They will be sanitized before the
start of your trip and before each excursion. Our elevated and enhanced hygiene and sanition
practices include frequent disinfecting of all high touch points- and surfaces (e.g. handrails, door
handles, seats, and overhead lockers). In addition, the on-board air-conditioning filters will be
changed more frequently. We will ensure that hand sanitizer is readily available on the motor-
coach(es). Our drivers are well trained and informed about the latest hygiene protocols. They will
make sure all such protocols are adhered to. You will be required to follow and abide by all Kompas
and local protocols. You will be required to wear a face-mask where it is mandatory. We encourage
you to bring, and use your own face-mask(s). A supply of disposable face-masks will be available on
board your motor-coach(es). Motor-Coaches will operate with a number of empty seats so you have
more personal space and enjoy a more comfortable journey.
4. Our Local Partners
We work closely with our local partners to ensure your safety and well-being. Our local partners will
assure adequate physical distancing during meals, experiences, and sightseeing tours. Behind the
scenes, our operations team is working with all of our suppliers to assure that safe and healthy
standards are met everywhere.
Specific protocols may vary from destination to destination, and from hotel to hotel. Lobbies, rooms
and other areas like restaurants will be deep-cleaned regularly. Rooms will be disinfected thoroughly
in between stays. Luggage handles will be disinfected when your bags are collected from and
delivered to your room.
Hand sanitizer will be available in all public areas of your hotel. Breakfast may be presented and set
up as a buffet service, but there will be no self-service. Only the restaurant wait staff will be allowed
to serve you. Before each meal, your table and chair will be disinfected.
Additional Information
COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to
the World Health Organization and government health bodies, senior citizens and guests with
underlying medical conditions are especially vulnerable. We ask that you please take personal
responsibility for your wellbeing. This begins with packing personal protective equipment you may
need. Please maintain physical distancing and hygiene before and during your travel arrangements
and follow all health recommendations.
By traveling with Kompas, you are acknowledging that an inherent risk of exposure to COVID-19
exists in any area where people are present, and in any area where people have been.
By traveling with Kompas, you voluntarily assume all risks related to exposure to COVID-19 and
agree not to hold Kompas, its employees, agents, contractors, suppliers, or partners liable for any
illness or injury.
The well-being of you and of our team will always be our primary concern.
All the above instructions will be posted on our web site as well on all our travel documents.
Your KOMPAS team
Contact our Travel Experts
+1 844 311 8331
24/7 Support
Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!