Neckar River Cruises

Generally very good. Food was excellent. Staff were all excellent. Airconditioning in bedroom could have been better. Wifi signal was not great. The most dissapointing thing was that despite the fact that the informaion we were provided with (before the start of cruise) stated that the trips were all included in our package, we were advised after the first day on board that this was not correct and that further trips would have to be paid for in addition.

The whole experience was amazing from start to finish. The ship was beautiful with clean, spacious cabins, lovely dining and lounge rooms, wonderful, friendly staff and plenty of excellent food and wines. We joined all the excursions, and they were amazing too. The only constructive feedback I have is that clearer instructions on where to board the ship in Luxembourg, need to be provided as no one seemed to know where we should be going. The misunderstanding seems to have come from the fact that many of the passengers were transported by coach from Strasbourg to board the ship in Luxembourg, whereas we flew to Luxembourg. We later discovered that there were other passengers who had flown into Luxembourg to board the ship, who experienced the same issue. For us, it resulted in additional costs for telephone calls and taxi charges of almost 300 Euros to find the location of the ship. I think it would make more sense to let people know the name of the place and the restaurant that the ship was moored alongside as we were only given the instructions of Remich (not very accurate) and opposite the swimming pool.