Thailand and Vietnam Tours & Trips

We spent 16 nights on a tour of your beautiful country, Vietnam, through your travel agency. We have traveled extensively, but your organization really stands out positively from everything we have experienced so far. It is my personal wish to give you feedback on the excellent organization. We really felt like VIPs and were welcomed so warmly by all the drivers and guides, who took excellent care of us and always made us feel at home. It's incredible what warm relationships we have formed. We would especially like to thank Rosie again and let you know about it: Immediately after booking, Rosie contacted us by email and began providing support. I had special requests for my husband's birthday, and Rosie gave me excellent advice and helped me book special services. My communication with Rosie was always very quick and extremely competent. She responded very professionally and always gave us special support. In Rosie, you have an employee you can be very proud of, with her skills, her network, and her planning and implementation abilities. I must say, I was very impressed several times by how Rosie mastered questions and challenges. Our return flight was an extremely challenging situation. Without Rosie's contacts and organization, we would not have made our international flight home after our domestic flight from Da Nang. The domestic flight from Da Nang to Ho-Chi-Min-City was delayed, and it was only thanks to Rosie's contacts and network that we were able to make our international flight home on time. That was a masterful achievement and deserves special recognition. A representative was waiting for us right at the aircraft upon landing, the taxi driver was ready and waiting, and everything went smoothly. We are still impressed by what we experienced there. We wish you and your team all the best for the future. We will remember your country and, above all, the people involved in our trip for a very long time. It was hard for us to say goodbye.

My husband and I just returned from a realistic Asia tour of Vietnam, Cambodia, and Vietnam. Since this was our first trip to these countries, I wasn’t quite sure about doing a land tour and flying to several countries. However, from the beginning, our travel coordinator, Chris Thang, treated us with professional and personal attention. He communicated in a timely manner and always gave us helpful tips on how to get ready for our trip. I was surprised that he even met us on our first day at the hotel. We felt that his personal attention and just warm personality made us feel welcome and comfortable. He checked in with us daily to ensure that we enjoyed our tours, and reminded us of what to expect the next day in regards to pick up time and airline flights. All the personnel they used (drivers, guides, tours, and airlines) were professional and helpful. I would definitely recommend this company and Chris-he was amazing!

21 Days Thailand Laos Vietnam Cambodia We had a great time on this tour! My husband and I had wanted to go to South East Asia for some time, and we were looking for a trip that would give us a realistic overview in the month we had available. We knew we wanted to get to Thailand (my favorite cuisine), Vietnam (lots of history and, again, the food), and Cambodia (Angor Wat), and thought, why not throw in Laos? This itinerary looked really ambitious but like it had a good balance of travel, activity, and leisure. Hoi An Adventures is a Vietnamese company, so we weren’t surprised that Vietnam got a disproportionate focus to the other countries. What we loved: Our gut instinct about the itinerary was spot on. Yes, we covered a lot of ground. I hadn’t quite realized just how many flights we’d take, but with one overnight train trip and five flights, we were able to see some amazing parts of each of the four countries. It’s hard picking highlights, as there were so many. Certainly, Halong Bay and Hoi An. The unexpected jewel of the trip was Luang Prabang, Laos, a town I’d never even heard of before this trip. Thanks for including it and for allowing us four nights there and free time just to wander its magical streets! There were, of course, lots of places we’d have liked to get that we didn’t have a chance to. But if/when we’re back, we’ll have a pretty good idea of where we want to go and how to get there. We also applaud the hotel choices. In each city except Chiang Mai, we were right in the heart of the town. The Chiang Mai hotel wasn’t bad, but quite possibly because we were further away from the activity, that was our least favorite stop. (It also made us more appreciative of all the others being actually in the towns.) The hotels themselves ranged from perfectly adequate (the Ho Chi Minh City hotel was one of only two “deluxe” hotels, and it was the least impressive) to rustically charming (the Luang Prabang guesthouse, Lao Wooden House, which we loved) to old world elegance (Siem Reap, City View). What we liked: the excursions were all pretty good. The guides English varied significantly. All were able to speak well enough to convey information, and some were able to understand it well enough to answer questions. All seemed passionate about their subject matter. Favorite guides included River in Hoi An and Top in Ho Chi Minh City, but we learned from all of them. We particularly appreciated the tour through a local market in Luang Prabang and the temples off the beaten track in Angor Wat. The tailored garment in Hoi An was a terrific souvenir. We liked the ratio of time committed to excursions and free time—though we had a travel companion who was unhappy the time wasn’t more scheduled, so opinions can vary on that. Being dropped off and picked up from all transportation hubs made traveling really easy. It’s the first time we’ve had that benefit, and it made us converts. What we liked less: Not Hoi An Tours’ fault, but my husband and I wound up traveling with one other person throughout our trip. That enforced intimacy can be a bit awkward. More people on the tour would have given each of the three of us more opportunities to find people who meshed with us and shared our interests. In some cities we paired up with other small groups, which was nice and gave us a bigger pool of new acquaintances to share the experience with. In the past we’ve been on trips with 10 or so other people, and sharing new experiences with them has been one of the benefits of travel. It’s luck of the draw, as the tour will go on with a minimum of two people. If you sign up, maybe you can get some friends or family to go with you! Communication hit some snags here and there. We made our initial reservation through Tour Radar, and all the communications that went on through that portal were fine. Unfortunately, someone in the Hoi An Tours office entered my email address incorrectly, and we had trouble getting some messages, not knowing we were missing them. They absolutely tried! They gave us a mobile phone, presumably so we could contact them easily. And any time we contacted them through the working email portal, they got back to us quickly. There were some variances between the itinerary we did finally receive and what actually occurred. For example, we were told we’d be on an upgraded boat on Halong Bay, but when we got there, we weren’t. So the stated features and activities didn’t jibe with what we actually received. Our itinerary also had some differing times and activities from the one our traveling companion had, which led to some confusion. Overall, this was a great trip and we would recommend it highly! We’ll relive the vibrant traffic of Bangkok, Hanoi, and Ho Chi Minh City and treasure our memories of the Mekong River and Delta, the floating lanterns of Hoi An, the charming back streets of Luang Prabang, and the warmth and welcome of Siem Reap. Can’t wait to plan our next trip.