Florence Tours & Trips

Well planned and enjoyable

I booked with STM Tours through Tour Radar and had a great experience. All transfers and tours went very smoothly and were well organized. A representative of STM tours was in contact with me each day to make sure I had all of the details for the day. We did have one issue with a hotel, but the General Manager contacted me to correct the issue.

Overall tour offered was quite good and hotel was comfortable and in a nice location. A couple of the individual tours may need to be reviewed as well as the tour advertising on your site as what is advertised and what happens can vary markedly (this extends to a number of your advertised tours). Duomo and Uffuzi tours were back-to-back which left us minimal time for a break and freshen up. Also, the advertised meeting point was incorrect and the tour operator advised they have noted this with your firm previously - this nearly caused us to miss our first tour. The Tuscany tour mainly left us to our own devices for the day in three different towns - a walking tour in Siena lasted less than 1 hour, and the wine tasting was simply that. No involvement or explanations on how they produce the wine or tour of the plant, purely a tasting of overpriced wine. Your tour structure is great with something interesting to do each day but a review of these tours and the operators might prove beneficial. Timing of individual tours on the same day may need to be reviewed as well to ensure there is some time between each.