Israel Family Tours

We booked a 10-day Luxury Private tour of Israel. Overall, we enjoyed the trip, but there were some disappointments and several surprises that were not clear in the offering materials. The best part was that the guides were quite good. Our guide on the second day seemed to be willing to stay with us until 7 pm, but we had not energy for that. Perhaps he was paid by the hour! The connections to and from the airports were flawless. One flaw was that none of the guides offered us a map of the country or locations we were visiting. We had to get our bearings on our own. On the first three days, our guides (Gil and Eli) charged us for parking fees and entry fees. Thankfully, you have refunded these fees. We wonder if these two guides were reimbursed by the tour company as well as collecting from us. Our fourth guide (Sarah) paid for all fees. On the last day, Moti also paid for all fees. Our guide on the third day, Gil, skipped the visit to the Dead Sea Scrolls. Instead, he just summarized it verbally while driving past it on the highway. When we said that the visit was on our itinerary, he replied: “It’s optional.” Ha Ha! He evidently wanted to get home early that day, as he dropped us off at our hotel at the Dead Sea at about 2:30 pm. Thus, we did not get the full-day tour for which we paid. Gil had incorrect information about which was our hotel at the Dead Sea, but it was cleared up by phone calls just prior to our arrival. We did not understand that we would have no continuity of service from Bookings. Tour guides picked us up in the morning and returned us to our hotel at the end of the day. We did not have the names of our guides in advance, and were not provided with a telephone number to reach them. As a private tour we were to have some discretion over sites visited. Some guides understood this while others did not. The itinerary in the offering materials for the days in the Galilee made little sense, but our guide (Moti) was able to construct tours that worked. Our major complaint is that you promoted this as a luxury tour, yet there was little luxurious about it. Our Jerusalem and Dead Sea hotels were good. Our Tel Aviv hotel was less than good. Our 3-day kibbutz stay was not good. At the kibbutz, the room was not properly cleaned when we arrived. The TV was tiny and barely functional. We were nowhere near places to eat the evening meal and transportation to/from dinner was not easy. We tipped someone to drive us to and from dinner one night. However, the kibbutz breakfast was excellent. We think you owe us a partial refund for the three nights we spent at the kibbutz. In the evenings, we wanted to watch the French Open tennis at the hotels, but the hotel in Tel Aviv did not offer that channel. Also, at that hotel, I asked at the desk clerk if they could change a 100 NIS bill. The answer: “No.” Also, in that hotel, the thermostat was set to a temperature that was too cold for us, but it COULD NOT be changed. The hotel desk clerk advised with a smile: “You could turn it off.” Though the location was good, the breakfast at that hotel was plentiful but not the best. We added a day trip to Petra, expecting it to be of the same quality as the rest of our trip. Far from it! We traveled on 40-person buses and toured with the same large group. The walking tour was long, and we had to pay $50 for a return golf-cart ride.

The bus was on time to pick us up most days, the earlier starts, before 6AM were as much as 40 minutes late. Traffic is not always predictable to the sites so some days may seem shorter or longer to the destinations. The guides are very knowledgeable and took us to as much sites as your itinerary has; don't expect to see everything as days are unpredictable with weather, the group you are with, things that cannot be controlled, but I assure you, every day is a great time! It's important to also note that the guides are always different, so each tour can have a different experience on any given day and it is always a great time!

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