Hotspots2c

Thanks Ann for taking the time to share such detailed feedback. We’re very happy to hear you enjoyed both the Cape Point Day Tour and the Winelands Day Tour. It is disappointing to hear that the pace and long travel distances of the 5-day Garden Route portion did not match your expectations. The Garden Route covers a vast area, and reaching destinations such as Addo Elephant National Park and the other highlights visited requires long touring days. We conducted an investigation with our senior management team and tour guide, including reviewing satellite tracking data for the tour vehicle, and based on our findings, the tour operated within the itinerary guidelines and daily activities listed. Your comments did, however, highlight the need for clearer communication around daily travel times. While the itinerary notes that approximate daily drive times exclude hotel pickups, transfers, stops, and game drives, we understand this may not have been clear enough within the daily itinerary notes themselves. We will therefore update the wording to “tour drive time” to better distinguish it as tour travel duration (excluding pickups/drop offs and activity times), while also adding daily departure and estimated accommodation arrival times. We are also excited to soon introduce a central Cape Town tour meeting point option for guests who prefer to avoid extended hotel pickup routes and morning traffic before the tour officially departs. On a side note, while accommodation upgrades do enhance the overnight stay experience itself, all guests on the group tour still follow the same communal touring schedule. Due to the distances covered during the Garden Route portion, tours often arrive later in the day and depart early the following morning. Thank you again for your constructive feedback. We will also contact you directly with a more detailed response shortly. We truly appreciate you travelling with us and hope to welcome you back to explore more of South Africa in the future. Keep exploring, Benita Stroebel, Product Manager

What a great statement - we love to provide value and fun surprises along the way. Thank you so much for your kind review! We’re so happy to know you enjoyed the tour and found it great value for money spend, and that your tour guide and host made a great impression of your trip to Africa. We’ll be sure to pass your thanks and comments on. By joining us, you’ve also supported our #tour2Cchange initiatives -helping make a positive impact along the way. A portion of your tour fee has been donated to a charity we support in the Oudtshorrn, Western Cape region. You can explore more about the project we support on our website's /change page. We hope to welcome you back on tour again soon. Warm regards, Benita, Product Manager, Hotspots2C Tours

Wow - sounds like you discovered a different side of South Africa.. and that’s exactly what our Garden Route adventure tours aim to do! We’re so happy Denver could bring it all to life with his knowledge and dedicated care, and show you some real hidden gems along the way. We’ve passed your kind words on to him too. Thanks again for choosing to travel with us, and just by joining us, you’ve also supported our #tour2Cchange initiatives - helping make a positive impact along the way as a portion of your tour fees was donated to support a local charity. Get more info about this on our website, or email us for more info about 2Cchange our NPO. We hope to host you again soon for another adventure! Warm regards, Benita Stroebel - Product Manager, Hotspots2C Tours

Thank you for taking the time to share your feedback. We’re happy to hear that you had a very good experience and that the communication along the way helped you feel well prepared for each part of the journey. Making sure our guests know what to expect is an important part of creating a relaxed and enjoyable travel experience. We hope the memories from your trip stay with you for a long time and that we may welcome you back on another adventure in the future. Warm greetings from Africa, Team Hotspots2C

Thank you for your wonderful review. We’re delighted to hear that you found the 2Day Wildlife & Safari tour to be such great value for money and that you had an excellent overall experience. It’s especially lovely to know that our guide, Denver made such a positive impression. His informative, caring nature and ability to include everyone in the group truly reflect the spirit we aim to create on our tours. We’ll be sure to pass along your kind words to him - he will really appreciate it. We hope to welcome you back for another adventure in the future. Always keep exploring, Team Hotspots2C

Thank you so much for taking the time to share this - we really appreciate it. We’re so glad everything ran smoothly and that Botlierskop and your stay at Addo Wildlife Ranch stood out as highlights. It’s always great when the flow of the itinerary works just right. Regarding Addo Elephant Park, we completely understand the appeal of an open 4x4 safari vehicle. We’ve chosen to use our own guide and vehicle to ensure a more comfortable and personalised experience that aligns with our quality standards. This allows our guide to tailor the safari to the group’s interests and create a relaxed atmosphere while still offering wonderful wildlife sightings. Thank you again for your balanced and constructive feedback - it truly means a lot to us. We look forward to the possibility of having you join us on another adventure in the near future. Greetings from Africa, Team Hotspots2C

Thank you for the wonderful feedback! We’re so pleased you enjoyed the 7 Day Garden Route, Cape Point and Winelands Combo tour and found the programme to be ambitious and everything else well organized. And “superior guide” - what a compliment! We’ll be sure to pass that on to the guides. We hope to welcome you back for another adventure soon. Always keep adventuring, Team Hotspots2C

Thank you so much for your lovely review! It’s great to hear that our guide Neville took such good care of you - from dinner recommendations to keeping everyone informed about safety and helping with lunch arrangements. We’ll be sure to pass your kind words on to him. We appreciate your balanced feedback on the accommodation as well, and we take note of your comments regarding Addo. It was a pleasure having you on tour, and we hope to welcome you back again in the future! Greetings from South Africa, -Team Hotspots2C