You’re based in Brisbane, Toronto or Vienna

You have experience or want to gain some in the travel industry?

You're motivated and got amazing skills? What are you waiting for?

Full Stack PHP Web Developer

Brisbane, Toronto, Vienna

We are a bunch of techy travel experts on a mission to enrich people’s lives through touring. With over 20 different nationalities in our team and offices spread across Australia, Europe and North America, we work to deliver the best possible advice and tour booking experience to you. Since 2010, the TourRadar team has been committed to making the complicated world of touring easy to understand, and we’re excited to share that with our customers.

We are currently looking for a Full Stack PHP Web Developer to join our team in one of our offices (Toronto/ Brisbane/ Vienna).

Your responsibilities

  • Bringing our platform to the next level
  • Being involved in all stages of product lifecycle (from brainstorming to design and then implementation)
  • Working on projects which can include API strategy as well as website enhancements / relaunches, processing the data feed of our partners, improving performance, setting up testing frameworks, etc.
  • Working closely with our management and tech team
  • Having the possibility to become the technical leader for different projects within a short period of time

Who you are

  • Work permission for the appropriate country to which you are applying
  • 5+ years of Web development experience (including front and back end on the LAMP stack)
  • Worked with multiple MVC frameworks, such as CodeIgniter, Laravel or CakePHP
  • Profound understanding of PHP5+, XML, SQL/MySQL, HTML5, CSS3 and JavaScript
  • You already designed/consumed APIs
  • Experience with RDBMS (schema design, indices, caching)
  • Experience with unit and integration testing
  • Worked in an Agile environment
  • Experience with Continuous Integration and Continuous Deployment
  • Solved performance problems and architectural challenges and basic understanding of fundamental design principles of a scalable application
  • Experience with RESTful, SOAP and RPC APIs
  • Experience in dealing with the version control system Git
  • Good verbal and written English communication skills

Bonus Skills

  • Fluent in multiple programming languages
  • Experience with Payment Service Providers
  • Experience with processing large datasets
  • Experience with client side frameworks, such as AngularJS

What can you expect?

We are offering a full-time position, with the salary to be negotiated based on your location and experience. You will work in an international environment (60 people, 20 nationalities) with English as the main working language. Other benefits include team building activities (bubble soccer, volleyball or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (take care -- it’s contagious).

Up for it?
Apply now! We look forward to receiving your CV and application letter in English (including the appropriate office location - Brisbane, Toronto, Vienna). Please send your application to jenny@tourradar.com .

Travel Sales and Customer Support Representative

Brisbane, Toronto, Vienna

Do you have Travel Industry, Customer Service or past Tour Guide experience? Do you like fast-paced tech environments? Do you love to travel? If so, TourRadar's Customer Support Team needs you!

We are currently looking for a Sales & Customer Support Representative to join our team in our international offices (Brisbane, Toronto, Vienna). The ideal candidate will be enthusiastic, customer service & sales focused, enjoy challenging work and most importantly love to travel! 

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. Since launching in 2010 the company has made massive strides, becoming a leader in its industry. With a team including marketing, design, developers, customer support, SEM and SEO, there is huge potential for growth. As part of the TourRadar team you work in a highly motivated environment with flat hierarchies and short decision-making processes.

Your responsibilities

  • Handling bookings for customers, which occur online
  • Chatting with customers via instant messenger, email or by telephone
  • Supporting customers who have either found a specific tour on TourRadar.com or are undecided between a number of options
  • Answering customer questions and providing information in a professional manner
  • Making sure the customers’ questions are answered promptly and accurately – if you can’t find the answers, you will need to think fast and be resourceful to find the right response
  • Encouraging customers to book with us
  • Excellent product knowledge – give the customer confidence that you know and understand our product      
  • Handling booking cancellations, changes, payment issues, and adjustments

Who you are   

  • You have min. 1-2 years of experience in customer care/support or strong sales background/records       
  • Preference shown to travel agents, sales professionals, customer service agents or former tour guides
  • You have exceptional grammar and communication skills (English)  
  • You are tech savvy (Experience using Mac, familiar with online booking tools and can operate with several tools at the same time)
  • You have multitasking abilities and capable of handling high volumes of enquiries
  • Exceptional time and priority management    
  • You are passionate about providing mind-blowing customer service and going that extra mile for our customers   
  • You are sales driven with ability to sell via phone    
  • You are open-minded, love challenges, enthusiastic to learn and interested in travelling
  • You don´t know the meaning of “I can’t find the answer”
  • Work permission for the appropriate country to which you are applying

What can you expect?

We are offering a full-time position, with the salary to be negotiated based on your location and experience. Here at TourRadar you will work in an international environment (60 people, 20 nationalities) with English as the main working language. Other benefits include team building activities (bubble soccer, volleyball, pilates or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (take care -- it’s contagious).

Up for it?

Apply now! We look forward to receiving your CV and application letter in English (including the appropriate office location - Toronto, Vienna or Brisbane). Please send your application to jenny@tourradar.com

Front-End Developer

Vienna

We are a bunch of techy travel experts on a mission to enrich people’s lives through touring. With over 20 different nationalities in our team and offices spread across Australia, Europe and North America, we work to deliver the best possible advice and tour booking experience to you. Since 2010, the TourRadar team has been committed to making the complicated world of touring easy to understand, and we’re excited to share that with our customers.

We are currently looking for a Front-End Developer to join our team in our headquarter in Vienna, Austria.

Your responsibilities

  • Developing new user-facing features
  • Promoting usability best practices
  • Building reusable code and libraries for future use
  • Maintaining graphic standards and branding throughout the product's interface
  • Ensuring the technical feasibility of UI/UX designs
  • Optimizing application for maximum speed and scalability
  • Assisting back-end developers with coding and troubleshooting
  • Staying up-to-date on emerging technologies

Who you are

  • Work permit in the EU (work permit or EU national) as this role is based in Vienna, Austria
  • 5+ years of Web development experience
  • 5+ years experience of HTML5 and CSS3
  • CSS Preprocessors (e.g. SASS, LESS)
  • Exceptional skills with JavaScript (incl. ES2016)
  • 5+ years experience with popular JavaScript libraries (e.g. jQuery, Zepto, React, Modernizr, Mustache)
  • 3+ years experience with popular JavaScript frameworks (e.g. AngularJS, Backbone, Ember)
  • Experience using Sketch, Photoshop or Illustrator
  • Solid understanding of Application Architectures (e.g. MVC or Flux), including Single-Page Application models
  • Front-end testing (Unit and E2E)
  • Experience with Modern Web APIs and responsive design
  • Solid understanding of Build systems (e.g. gulp or grunt)
  • Understanding of SEO fundamentals and HTTP/2 protocol features
  • Version Control with Git
  • Bonus Skills
  • PHP / MySQL experience
  • UI/UX design experience
  • Web Accessibility
  • Server-side templating frameworks (e.g. Smarty, Twig)
  • Node.js experience

Bonus Skills

  • PHP / MySQL experience
  • UI/UX design experience
  • Web Accessibility
  • Server-side templating frameworks (e.g. Smarty, Twig)
  • Node.js experience

What can you expect?
We are offering a full-time position, with an annual salary ranging from € 30.000 to € 60.000 to be negotiated based on your experience. You will work in an international environment (60 people, 20 nationalities) with English as the main working language. Other benefits include team building activities (bubble soccer, volleyball or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (take care -- it’s contagious).

Up for it?
Apply now! We look forward to receiving your CV and application letter in English. Please send your application to jenny@tourradar.com .

Head of Growth

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide.  We’ve experienced massive growth in the past 12 months, but we’re looking for a Head of Growth to take the business to the next level.  We’re on the hunt for a talented, passionate and analytical person to join our multinational team (60 people, 20 nationalities) in our Vienna office and bring their flavour of Growth Hacking to build up and lead TourRadar’s Growth Team. 

Among other areas, the Growth team will be involved in channels such as Paid and Organic customer acquisition, SEO, Email marketing, Referral marketing, Data reporting/analysis and marketing operations. The Head of Growth will work closely with our Marketing and Product teams to create and execute the strategy, as well as with our senior management to create an annual plan that meets the business objectives of our growing marketplace.

In addition to significant relevant performance and growth marketing experience, this role requires a versatile, collaborative team player with plenty of initiative who enjoys handling complex, multi-faceted projects and who thrives in a fast-paced environment. You must be a strategic thinker who is able to bring high-level analytical skills to the table, while also being able to execute swiftly and effectively right down to the smallest detail.

Other benefits include team building activities, free laughs and joining a team of enthusiastic  international people who love doing what they do (take care it is contagious!).

Responsibilities
Increasing growth rate by implementing and executing growth experiments across the entire product funnel (Acquisition, Activation, Retention, Revenue, Referral)
Develop, prioritize and manage the growth team and experiments through an agile sprint methodology - working closely with Design, Product, Marketing, Tech and Data teams

  • Setup and own tracking of key metrics
  • Create a quarterly and annual data-driven Growth plan that supports business objectives
  • Execute on projects to meet tough monthly growth metrics approved by the Management Team
  • Work with our Marketing team to target audiences across Paid and Organic channels in addition to trialling new acquisition channels.
  • Optimize user retention and segmentation and implement retargeting and retention  strategies
  • Continuous A/B Testing throughout customer journey
  • Minimizing CAC while maximising LTV

Key Competencies

  • 3-5 years experience in a growth, technical marketing or product marketing role
  • Deep interest in data and addiction to digging into the details
  • Team-player mentality and experience working in tandem with product managers and engineers
  • Proven track record of running growth processes and teams
  • 2+ years experience working with Affiliate networks such as CJ.com
  • Proven track record of creative “hacks” that have spurred growth outside of conventional methods
  • CSS/HTML knowledge to setup up A/B tests independent of tech team
  • Experience creating ‘Zaps’ in Zapier
  • 1+ years experience with SQL
  • 2+ years of quantitative or statistical analysis experience
  • 3+ years hands-on experience in executing paid search and display marketing campaigns on platforms like AdWords, Facebook etc.
  • Expert knowledge of following tools: Google AdWords, Facebook Ad Manager, Unbounce (or other optimization tools), Sendgrid (or other bulk email tool), Google Analytics, Microsoft Excel
  • Additional experience with tools like Tableau, SQL, Google App Scripts is desirable

Interested? We'd love to hear from you! 

We look forward to your complete application indicating your earliest starting date. Please send your application to info@tourradar.com

Junior SEM Manager

Vienna

Are you looking to work in a dynamic, fast-paced environment? One where you’ll learn something new every day?

If yes, TourRadar is the perfect fit for you. We are looking for a Junior SEM Manager to join our team in Vienna. Someone who's creative and numbers focused, enjoys challenging work and most importantly loves to travel!

The candidate will support the Performance Marketing team with working towards campaign objectives and strategizing solutions. You will assist in planning, activating and optimizing SEM campaigns.

What you’ll do:

  • Support the SEM team on their day-to-day management of large-scale accounts in Google & Bing/Yahoo
  • Execute creative user acquisition campaigns
  • Write ad copy and optimize through A/B testing
  • Daily management of keywords with regard to costs and quality score
  • Provide regular reports to share results and insights internally


Who we are looking for:

  • A recent graduate ideally with a degree related to Business, Marketing, Media, or similar work experience
  • Bright, methodical and excellent numerically
  • Strong attention to detail and a fast learner
  • Strong communications skills in English (written and oral). English native-speakers are preferred
  • Love making a difference to digital marketing performance
  • Passion for travel
  • An EU Resident living in or willing to move at own costs to Vienna, Austria


What we offer:

  • Mentoring program - structured and guided training on the job in order to enhance your skills and expertise of SEM
  • “State-of-the-art” technologies
  • An open, communicative, young and dynamic start-up culture
  • An international work environment – join colleagues from more than 15 countries
  • Excellent career opportunities in an innovative company


Why Join Us?

As part of the TourRadar team you work in a highly motivated environment with flat hierarchies and short decision-making processes. You have a lot of freedom to contribute your own ideas and to implement them. The TourRadar team is young, works hard, enjoys an occasional drink after work and many other activities.

Up for it?

We look forward to your complete application indicating your earliest starting date. Please send your application to barbara@tourradar.com.

Lead Software Engineer

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. We are a bunch of techy travel experts on a mission to enrich people’s lives through touring. With over 20 different nationalities in our team and offices spread across Australia, Europe and North America, we work to deliver the best possible advice and tour booking experience to our customers.  Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

We are seeking a full-time lead software engineer to join our team in our Vienna office. Along with other responsibilities, as lead engineer you will have these three main focus areas:

  1. Lead the system architect and help scale our engineering team from a small to a mid-sized team in a microservice architectural environment.
  2. Design and implement our internationalization strategy to make certain our product can grow into any market
  3. Lead the system migration effort to ensure we are always using the latest system and application technologies

You will work closely with the COO and senior management team on successfully implementing product and business goals while meeting all system and security requirements.

Responsibilities - Strategy & Management

  • In partnership with the COO and the management team, identify opportunities and risks for delivering the company’s services,
  • Together with the COO and Head of Design, establish a platform which allows product teams to work autonomously and prepare releases independently for different aspects of the website, mobile apps or other services
  • Ensure the company meets PCI compliance from the technical standpoint.
  • Inform yourself on the latest technology trends and evolving social behavior that can support the success of the business
  • Contribute to open source software development, standardization of technologies, and evolution of best practices.

Responsibilities - Development & System Architecture

  • Management of the website domain names
  • Management of the GIT repositories and code review processes
  • Management and monitoring of the email services and deliverability
  • Setup of the internationalization strategy for the application and DB layers
  • Work closely with system administrators to setup a multi-server and multi-service architecture which allows for fast release times for different product teams via continuous integration

Requirements - Education & Certification

  • University degree in computer science, or another rigorous discipline. A master’s degree is a plus.

Requirements - Knowledge & Experience

  • 6+ years experience with web application development
  • 6+ years PHP experience (including experience with frameworks like Codeigniter, Symfony and Laravel)
  • 3+ years experience with startup companies
  • 5+ years experience  (schema design, indices, caching) with database technologies (ie. MySQL, MongoDB, PostgreSQL)
  • Profound understanding of software design patterns like MVC
  • 2+ years Experience developing an internal microservice architecture based on open source principles
  • 3+ years experience working with an multi-lingual and multi-currency website
  • 2+ years experience with AWS (Amazon Web Services) platform
  • 2+ years experience with unit and integration testing
  • 2+ years experience working in an Agile environment
  • 2+ years experience with Continuous Integration and Continuous Deployment (the concept and the tools)
  • Extensive experience in solving performance problems and architectural challenges
  • Understanding of accessibility and security compliance
  • Understanding of fundamental design principles of a scalable application
  • Experience with RESTful, SOAP and RPC APIs
  • Skill with HTML/XHTML, CSS, one or more Javascript frameworks
  • 5+ years experience with UNIX system administration and web server configuration
  • Knowledge of Internet protocols and RFC standards, database management systems, and revision control systems (GIT)
  • Familiar with search engine optimization
  • Extensive knowledge on information security vulnerabilities
  • Familiar with different PCI Compliance levels

Requirements - Personal Attributes

  • Proven leadership skills with ability to motivate in a collaborative environment
  • Ability to deal with high pressure situations
  • Excellent english written and oral communication skills
  • Ability to articulate ideas to both technical and non-technical audiences
  • Exceptionally self-motivated and directed
  • Keen attention to detail
  • Superior analytical, evaluative, and problem-solving abilities
  • Exceptional service orientation

What can you expect?
We are offering a full-time position, with a salary to be negotiated based on your experience level. You will work in an international environment (60 people, 20 nationalities) with English as the main working language. Other benefits include free tours, team building activities (bubble soccer, volleyball or game nights), free laughs and finally being able to join a team of international enthusiasts who love doing what they do (take care -- as it is contagious).

Up for it?
Apply now! We look forward to your complete application indicating your CV and a motivation letter in English. Please send your application to jenny@tourradar.com.

SEO Content Specialist

Vienna

TourRadar is the world leader for online booking of multi-day group tours, with offices in Vienna, Brisbane, Toronto, and St Petersburg. With a full in-house team including marketing, design, developers, customer support, SEM and SEO, there is huge potential for growth. We are currently looking for a SEO Content Specialist who will actively contribute to a team that is making a big impact on the multi-day tour industry.


As a SEO Content Specialist you will be responsible for ensuring the content of the website is optimised, as well as content promotion, email outreach and link acquisition. The role will consist of content creativity combined with a focus on analytical thinking. As SEO is a core element of the business, you will be exposed to working with other departments, particularly the product and marketing teams.


Our ideal candidate has an analytical mindset with a creative flair. You have experience in a similar role doing content marketing with a strong focus on SEO and making data based decisions. You are a true internet native with a passion for digital marketing, someone that understands what impact well written meta information will have on a page, you are able to effectively write page titles and descriptions as well as research and construct large pieces of content, and you constantly look back at previous content to see how it is performing, and make improvements where necessary. SEO and content marketing has rapidly evolved over the last few years, and you have stayed on top of these changes through your hunger to learn about the digital marketing industry.


Responsibilities and Things You’ll Do:

  • SEO Content Audits for new and existing landing pages / areas of the website
  •    In depth, large scale keyword research across multiple regions
  •    On site content optimisation of category and individual product pages
  •    On site content optimization of content / articles
  • Updating titles, descriptions and on-page content
  • Backlink mining and analysis of content / competitors
  • Creating content ideas and implementation plans with a focus on building organic traffic
  •    New landing pages and identifying relevant content
  •    Specifying content elements of new pages
  •    Working on new content / articles
  • Creating and implementing promotion, email outreach and linkbuilding strategies
  • Writing keyword-research-based content for various products, articles and landing pages


Required Skills and Knowledge

  • Expert level understanding of the relationship between content and SEO
  • Expert level content promotion, outreach and linkbuilding skills
  • Ability to conduct creative, large scale keyword research
  • Deep understanding of Google Analytics with an ability to measure, assess and draw conclusions from data
  • Critical thinking skills, basing decisions on relevant stats and data
  • Prior experience specifying projects for a development team in an in-house or agency environment
  • Understanding of basic HTML in a SEO focused content setting


Experience with the following software

  • Google Analytics
  • Wordpress
  • MailChimp / Sendgrid / Other marketing or mail merge email software
  • Google Docs / Sheets
  • Google Search Console / Bing Webmaster Tools
  • AdWords Keyword Planner
  • Majestic / AHREFS / BuzzSumo or similar content/link analysis software
  • Web browser Developer Console (i.e. Chrome, Firefox)
  • Analytics API (bonus)

Up for it?

Apply now! We look forward to receiving your CV and application letter. Please send your application to sebastian@tourradar.com .

Software Tester / QA Analyst - Intern

Vienna

We are looking for a motivated self-starter to join our Vienna office for at least 6 months.


Typical Tasks

  • Create test cases and test product features
  • Work with Google Spreadsheets and Google Docs to validate datasets
  • Use your common sense to spot issues that aren’t in product specification
  • Communicate bugs clearly (in meetings and in our bug tracking tool)
  • Take part in daily stand-ups and work closely with product managers to validate features


Skills Needed

  • Analytical mindset, strong work ethic and thoroughness
  • Ability to think on your feet
  • Ability to deal with changing demands in a dynamic startup environment
  • Fluency in English. German is not required.


Skills Preferred

  • Experience with writing SQL queries
  • Experience with automated frontend tests (e.g. Selenium)


Typical Scenario:

We are about to launch a new feature which imports discounts for river cruises. Our testers need to validate those discounts against the tour operator website before we can display the discounted prices on tourradar.com.

Up for it?

Apply now! Please send your CV and a few lines on why you're interested in joining to a.ortner@tourradar.com.

Technical SEO Specialist

Vienna

TourRadar is the world leader for online booking of multi-day group tours, with offices in Vienna, Brisbane, Toronto, and St Petersburg. With a full in-house team including marketing, design, developers, customer support, SEM and SEO, there is huge potential for growth. We are currently looking for a Technical SEO Specialist who will actively contribute to a team that is making a big impact on the multi-day tour industry.

As a technical SEO specialist you will be responsible for ensuring the technical elements of the website are optimised, while working with other departments to ensure that any changes or projects will have a positive impact on organic traffic. The role incorporates hands on SEO work with a focus on analytical thinking. As SEO is a core element of the business, you will be exposed to working with other departments, particularly the product and development teams.

Our ideal candidate loves data and can think at scale, while still getting stuck into the details. You have experience in a similar role either in an agency or in-house position where you were exposed to working with development teams directly. You are are a true internet native, someone that is constantly searching and trawling the internet, experimenting with new ideas and techniques, learning new software is effortless, and the thought of hacking together information from various sources excites you. SEO has rapidly evolved over the last few years, and you have stayed on top of these changes through your hunger to learn about this industry.


Responsibilities and Things You’ll Do

  • SEO Audits for new and existing landing pages / areas of the website
  •    In depth, large scale keyword research across multiple regions
  •    On site optimisation of category and individual product pages
  •    On site optimization of content / articles
  • Backlink mining and analysis of content / competitors
  • Website performance monitoring, analysis and optimisation
  • Monitoring and discovering changes to the website
  • Website Crawl Analysis incl meta data, internal linking etc
  • Ideas for finding new areas of organic traffic
  •    New landing pages and identifying relevant content
  •    Specifying new page ideas for development team
  •    Specifying new content / articles for writers
  • Completing tasks and ideas with an analytical mindset for organic traffic growth at scale
  • Assist other department projects to advise SEO best practice (marketing, product, design, development teams)
  • Define requirements for SEO-specific features to be implemented by our development team


Required Skills and Knowledge

  • Expert level understanding of technical SEO
  • Understanding of web technologies and the roles they play
  • Ability to markup raw content with HTML / CSS
  • Worked with a development team in an in-house or agency environment in the past
  • Deep understanding of Google Analytics with an ability to measure, assess and draw conclusions from data
  • Critical thinking skills, basing decisions on relevant stats and data


Experience with the following software

  • Google Analytics
  • Google Docs / Sheets
  • Google Search Console / Bing Webmaster Tools
  • AdWords Keyword Planner
  • Majestic / AHREFS or similar link analysis software
  • Screaming Frog SEO Spider or similar crawler
  • Web browser Developer Console (i.e. Chrome, Firefox)
  • Analytics API (bonus)
  • Screaming Frog Log Analyzer or similar (bonus)

Up for it?

Apply now! We look forward to receiving your CV and application letter in English. Please send your application to sebastian@tourradar.com .

Partnership Coordinator

Toronto

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide.  Since launching in 2010 the company has made massive strides, becoming a leader in its industry. With a team including marketing, design, developers, customer support, SEM and SEO, there is huge potential for growth. As part of the TourRadar team you work in a highly motivated environment with flat hierarchies and short decision-making processes. We’ve experienced massive growth in the past 12 months and we’re on the hunt for a talented, passionate, sales and marketing professional that understands the value of augmenting our reach through strategic partnerships.

The Partnerships Coordinator will work directly with the head of partnerships setting up an annual plan and targeting strategic partners. From there you will drive relationships into full blown campaigns and integrations.


Your responsibilities

Assist with the design and implementation of a strategic marketing plan with key drivers in both supply and demand
Liaising with key marketing stakeholders and coordinating an overall twelve month targeted strategy, from building/optimizing supply to driving demand
Assisting with partner communication and presentations
Coordinating partnership campaigns and appropriate follow up
Managing a partnership CRM, building client information and identify key decision makers
Monitoring KPIs and reporting on key strategies


Who you are

You have min. 1-2 years in sales, marketing and/or business development     
Preference shown to candidates with travel industry experience
You have exceptional grammar and communication skills (English) 
You are tech savvy (Experience using Mac, familiar with online booking tools and can operate with several tools at the same time)
You have multitasking abilities and capable of handling different partners and campaigns
Exceptional time and priority management
You have analytical ability and enjoy jumping into the numbers    
You are target driven and enjoy creative solutions 
You are open-minded, love challenges, enthusiastic to learn and interested in travelling
You don´t know the meaning of “I can’t find the answer”
Work permission for Toronto

What can you expect?

We are offering a full-time position, with the salary to be negotiated based on your experience. Here at TourRadar you will work in an international environment (60 people, 20 nationalities) with English as the main working language. Other benefits include team building activities (bubble soccer, volleyball, pilates or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (take care -- it’s contagious).

Up for it?

Apply now! We look forward to receiving your  and application letter in English. Please send your application to christian@tourradar.com

River Cruise Consultant

Toronto

Do you have Cruise Industry, Customer Service or Selling Luxury Travel experience? Do you like fast-paced tech environments? Do you love to travel? If so, TourRadar needs you!

We are currently looking for a River Cruise Consultant to join our team in Toronto. The ideal candidate will be enthusiastic, customer service & sales focused, enjoy challenging work and most importantly love to travel! 

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. Since launching in 2010 the company has made massive strides, becoming a leader in its industry. With a team including marketing, design, developers, customer support, SEM and SEO, there is huge potential for growth. As part of the TourRadar team you work in a highly motivated environment with flat hierarchies and short decision-making processes.

Your responsibilities

  • Handle inbound sales calls from prospective clients as well as respond promptly to online enquiries, emails and online chats
  • Use your expert cruise knowledge to assist customers with suggestions and ideas on itineraries and products from various River Cruise Operators
  • Make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, pre/post cruise land packages, hotel, transfers and air
  • Check availability and price, attempting to close the sale on every opportunity
  • Build and maintain effective relationships with new and existing consumers
  • Work towards achieving monthly targets

Who you are

  • Min. 1 year recent experience of selling cruise and ideally with personal cruise experience
  • Salesforce CRM System experience is a plus
  • Substantial knowledge of the cruise industry
  • Demonstrate professional communications skills both verbal and written
  • Maintain strong working knowledge of various River Cruise Line products, including fleet and ship itineraries.
  • Proven record of excellent customer service and retention skills. 
  • Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.
  • Problem solving, research and resolution skills.
  • Availability to work variable shifts, including weekends (pre-scheduled)
  • A genuine desire to achieve results, both personally and as part of a successful team
  • Open to and stimulated by constant change – we are growing so things will change but this means more opportunities for you
  • !! Hold a valid work permit or visa for Canada as the role is based in Toronto !!

What can you expect?
We are offering a full-time position, with the salary to be negotiated based on your experience. Here at TourRadar you will work in an international environment (60 people, 20 nationalities) with English as the main working language. TourRadar offers FAM trips, ship visits, ongoing training and promotion opportunities for you. Other benefits include team building activities (bubble soccer, volleyball, pilates or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (take care -- it’s contagious).

Up for it?
Apply now! We look forward to receiving your CV and application letter. Please send your application to jenny@tourradar.com.

Expression of interest

Are you keen to join TourRadar but can't see any positions available and/or that currently suit you? Then tell us a bit about yourself and if/when a position comes up we'll reach out to you before we start recruiting externally!