JE
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I've taken many tours to Europe, but by far this was the worst. There were many poor aspects and I'll try to explain them all.
1} It started with us having to make 5 phone calls to Tour Radar to pus…I've taken many tours to Europe, but by far this was the worst. There were many poor aspects and I'll try to explain them all.
1} It started with us having to make 5 phone calls to Tour Radar to push Omar to issue our documents. We were told they would be issued 2-3 weeks before and we finally received them the day before our departure.
2) We arrived in Palermo to find we were in a separate hotel than the rest of the group.
Thus we were required to pull our own luggage down the street to our "other" hotel.
3) That's how it started... Next day we find out we are part of a 50 member group!!
What reputable agency books 50 people with ONE tour guide? Not only that, but
we then find out that we've been merged with members of another travel agency.
Some started with us and left early...and others joined our tour midstream and stayed
longer than us. The poor Tour Guide was constantly checking his lists to see who
was suppose to be with us on any given day. Wasted lots of time doing this.
4) In Agregento four members of our group had to stay at a different hotel because
there was no room at the BIG groups hotel. What a mixed up mess !!!!
5) On one occasion it was necessary for us to call Omar regarding our pick up to the
airport, but as usual, he wouldn't answer the phone.
6) And lastly, we were never given the option to pay our entrance fees to the various
events and were constantly being asked for EUROs. Some of the travelers had
prepaid and others not. This was because there were different agencies mixed together. The Tour Guide didn't really know who did and who didn't.
The problem many travelers had, including us, was because of this they hadn't brought enough EUROs and again the group would have to wait while we stood in
line to use our credit cards. The tour info does not say "entrance fees not included".
7) Lastly, though the hotel rooms were "included" in our tour, the taxes were not.
Now I ask you, why would you sell a tour that doesn't include both? Raise the
cost to include everything, including entrance fees. Again, 50 people would have to
go to the reception desk of each hotel and pay their taxes. Absolutely ridiculous!!!
8) We have always used Gate 1 in the past and everything was included and not always
asking us for money. It was so organized and never more than 25-30 people in the group. Everyone at one hotel with signs in the lobby with all the information for the next day. They are a moderately priced tour as this was, but much more thoroughly run.
The only reason we changed this time is because Gate 1 didn't have the itinerary that we wanted.
D
Great itinerary, wonderful guides and drivers.
D
Hotels in Naples and Sorrento were nice. Loved having punctual private drivers. Not a fan of hotel in Atani which had 77 stairs to climb each time you went to square and there was little to do jearby.
There are something to improve: the group stated with 55 travels when supposed no more than 40. This travel is not for everyone, because is hard to walk in many places. I recommend for people between…There are something to improve: the group stated with 55 travels when supposed no more than 40. This travel is not for everyone, because is hard to walk in many places. I recommend for people between 14 and 60 in good condition of health and good legs.
C
Very well organized trip. Challenging hiking trails with breathtaking views.