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We travelled with this company to help us plan our 2 week honeymoon from Philadelphia, PA to Indonesia. I specifically love to say "travelled" since we felt like family to us by the end.
My husband a…We travelled with this company to help us plan our 2 week honeymoon from Philadelphia, PA to Indonesia. I specifically love to say "travelled" since we felt like family to us by the end.
My husband and I spent nearly a year working with a US based travel agent before we found this Operator selling through TourRadar. It was a stressful period for us to planning, especially becasue it was for our honeymoon. We were ready to pull the trigger but after many unanswered calls and emails we eventually heard back from the original travel agent who said she was in a car accident and unable to continue with our booking. While very sympathetic to her situation, we were left high and dry.
But then we found the best customer service received by Destination Service Indonesia, they are brilliant and a true expert at their craft. I will admit, I had my initial reservations working with a non US based travel agency at first but they quickly helped break down that bias.
Some highlights throughout the planning process include:
They speaks impeccable English so no need to be concerned with a language barrier during planning, timely with responses is an understatement and they were by our side the ENTIRE booking process, impressively thorough and detailed.
They know their country in and out and, most importantly, we TRUSTED the Operator with the booking and we are so glad we did.
Once we booked, they sent us a detailed itinerary of the trip and all of our contacts names/phone numbers which was our lifeline. EVERYTHING you could possibly think of was organized and taken care of.
Regardless, if you had a question he was just a text away and incredibly reliable.
Some highlights throughout our trip include:
The hotels were breathtaking and the tour offer from beach to rainforest and everything in between. Breakfast was included and we were also provided lunch and dinner suggestions. Food was DELICIOUS everywhere.
Car transportation was included, to and from the airports, excursions or anywhere and everywhere we desired.
And generally it was the same gentleman which was nice because you got to know one another.
English speaking tour guides were included everywhere.
They accompanied us during transport and excursions which was nice to have. And always had snacks/cold bottled waters for us in the car.
Also, generally the same person which is comforting.
These guides became our dear friends, they were very kind, is strange coming from America to a culture that is so open and welcoming.
They showed all the beauty Indonesia had to offer and in luxury.
ALL private excursions. No crowded tour groups or buses.
Most importantly, we felt safe with this operator and its team while travelling in Indonesia.
A representative met us at the gate and helped navigate through the airport, customs and even skipped some lines.
An absolutely flawless execution by this travel company. I can sincerely say that our honeymoon would not have been as memorable if it wasn’t for Destination Services Indonesia and its team. I wouldn’t change a thing and I will NEVER go to Indonesia again without booking with them. I recommend him 100 times and would give ten stars if I could to this Travel Operator, we love you and cant wait until we meet again.