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Travel Insurance FAQs

Designed for the times

TourRadar has proudly partnered with XCover to create travel protection for our worldwide customers that is tailored to the times.

XCover is owned by Cover Genius, an insurance technology company that was recently recognised by the Financial Times as one of the fastest-growing companies in their region. They’ve won multiple local awards for their claims technology that enables quick payouts into any currency and for their friendly support. 

For more information about our TourRadar Travel Protection, see our frequently asked questions below.

  • Coverages

  • Your Policy

  • Claims and Medical Emergencies

About TourRadar Travel Protection

  • How do I purchase TourRadar Travel Protection?

    TourRadar Travel Protection policies are available on the booking page for all of our tours. Simply select your preferred departure date and proceed to the booking page where you can view and customise the insurance policies for your tour.
  • Who is backing TourRadar Travel Protection?

    XCover, owned and managed by Cover Genius, delivers peace of mind insurance with its stress-free claims process and quick claim payment into any currency globally, with policies backed by some of the world's largest insurance companies including Lloyds, Munich Re, Collinson, and Generali. 


  • What may TourRadar Travel Protection cover me for? Common benefits include...

    • Emergency Medical and Expenses Cover for emergency medical treatment, hospital visits and evacuations/repatriations, including an allowance for hospital and other medical fees.
    • Trip Cancellation Cover for reimbursement if you or your travel companions cancel due to illness or injury, including eligible COVID-19 circumstances, or death of a family member.
    • Baggage Cover for reimbursement of loss of personal items that are damaged, lost or stolen whilst travelling.
    • Accidental Death Cover.
  • Who is covered by TourRadar Travel Protection?

    TourRadar Travel Protection covers any travellers that are listed on your booking at the time of purchase. Once your policy is booked and active, we are unable to add extra travellers to it. For more information about your coverage, you can view your policy wording at any time by logging in to your XCover Account with the email that you used to book your tour.
  • How can I check what I am covered for?

    When you get a quote, be sure to check your policy limits, exclusions and inclusions as they may differ depending on your home country or destination. 

    If you have already purchased a policy, you can check your policy wording at any time by logging in to your XCover Account with the email that you used to book your tour.
  • Does TourRadar Travel Protection cover pre-existing medical conditions?

    Like many travel insurance policies, claims arising from pre-existing medical conditions are generally not covered. You can view your policy wording at any time in your XCover Account. To log in, use the email that you used to book your tour.

Your Policy

  • How do I access a policy that I purchased via TourRadar?

    You can view your policy wording for your TourRadar Travel Protection at any time. To do that, check your emails from our partner, or log in to your XCover Account using the email address that you used when you booked on TourRadar.
  • Can I make a change to my TourRadar Travel Protection?

    You can edit your travel dates or personal details simply by logging in to your XCover Account with the email that you used when you booked.

Claims and Medical Emergencies

  • How do I make a claim?

    To make a claim, head on over to the XCover website and select "Make a Claim". If you’re not already logged into your account, you’ll be prompted to do so. Once you’re logged in, fill out the online claim form to submit your claim. You should receive an email confirmation and further instructions from XCover (or their third-party claims partners) within a few days.
  • I have a medical emergency. Who do I contact?

    If your coverage includes medical emergency assistance, please contact XCover Assist or, for US residents, your assigned emergency medical service provider. Please note that contact numbers vary by country of residence so you’ll need to log in to your XCover Account and view your policy wording to find the contact details relevant to you.
  • My travel booking was cancelled. What do I do?

    If your tour has been cancelled, you’ll be given a voucher to book future travel with TourRadar. You may also be able to receive a refund for your Travel Protection policy, depending on country-specific restrictions. To find out if you’re eligible for a Travel Protection refund and/or to apply your protection to a rebooked tour, please reach out to our TourRadar Travel Experts.
friends and families travelling with peace of mind