Travel Insurance FAQs
Designed for the times
TourRadar has proudly partnered with XCover to create travel protection for our worldwide customers that is tailored to the times.
XCover is owned by Cover Genius, an insurance technology company that was recently recognised by the Financial Times as one of the fastest-growing companies in their region. They’ve won multiple local awards for their claims technology that enables quick payouts into any currency and for their friendly support.
For more information about our TourRadar Travel Protection, see our frequently asked questions below.
About XCover Travel Protection
Who is TourRadar's Travel Protection Partner?
XCover, owned and managed by Cover Genius, delivers peace of mind insurance with its stress-free claims process and quick claim payment into any currency globally, with policies backed by some of the world's largest insurance companies including Lloyds, Munich Re, Collinson, and Generali.
How do I purchase XCover Travel Protection through TourRadar?
XCover Travel Protection policies are available at the time of booking on the booking page for all of our tours. Simply select your preferred departure date and proceed to the booking page where you can view and customise the insurance policies for your tour.
If you've already booked your tour and want to add insurance, you can simply click the 'Get Travel Insurance' button from your booking conversation page. This is available to be added up until 1-day prior to departure.
How do I access a policy that I purchased via TourRadar?
You can view your policy wording for your TourRadar Travel Protection at any time. To do that, check your emails from our partner XCover.com, or log in to your XCover Account using the email address that you used when you booked on TourRadar.
My TourRadar booking has changed. Will my XCover Protection update as well?
When you make a change to your booking via TourRadar, your insurance should automatically be updated and you'll be notified by email. You can always send a message from your booking conversation page if you're unsure if the change was made automatically.
Claims and Medical Emergencies
How do I make a claim?
To make a claim, head on over to the XCover website and select "Make a Claim". If you’re not already logged into your account, you’ll be prompted to do so. Once you’re logged in, fill out the online claim form to submit your claim. You should receive an email confirmation and further instructions from XCover (or their third-party claims partners) within a few days.
I have a medical emergency. Who do I contact?
If your coverage includes medical emergency assistance, please contact XCover Assist or, for US residents, your assigned emergency medical service provider. Please note that contact numbers vary by country of residence so you’ll need to log in to your XCover Account and view your policy wording to find the contact details relevant to you.
My travel booking was cancelled. What do I do?
If your tour has been cancelled, you’ll be contacted by TourRadar or your tour operator to go over your options. You may also be able to receive a refund for your Travel Protection policy, depending on country-specific restrictions. To find out if you’re eligible for a Travel Protection refund and/or to apply your protection to a rebooked tour, please reach out on your booking conversation page.