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Kigali to Nairobi

This tour is operated by
Average
2 reviews
Starts
Kigali
Destinations
+4
Ends
Nairobi
Map

Highlights

  • Discover how Rwanda has flourished
  • Head to Lake Bunyonyi
  • Search for mountain gorillas
  • Go water rafting on the Nile
Age range
18 to 65 year olds
Accommodation
Hotel, Camping
Max Group Size
34
Transportation
Overland Truck
Travel style
In-depth Cultural
Start in Kigali and end in Nairobi! With the in-depth cultural tour Kigali to Nairobi, you have a 11 day tour package taking you from Kigali to Nairobi and through Kigali, Rwanda and 5 other destinations in Africa. Kigali to Nairobi includes accommodation in a hotel as well as an expert guide, meals, transport and more.

2 Reviews

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  • Kigali to Nairobi reviewer 1
    Written on September 2, 2018
    4.0 - Good

    When booking the Tour, it was not stated that the Gorilla Permits were unavailable at the time. It was only revealed after the booking was confirmed
    Show detailed ratings

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  • Kigali to Nairobi reviewer 2
    Written on August 21, 2018
    1.0 - Bad

    I booked the East Africa Circuit tour with a travel agent. I will preface this review by saying East Africa is one of the most beautiful regions of the world. I absolutely loved my trip and saw some of the most amazing scenery and wildlife imaginable. My only regret was booking the tour with Tucan travel, and I do not want others to end up travelling with such a terrible company. Before booking this tour I had my travel agent check with Tucan to see if gorilla permits were still available for this specific tour. We were assured that permits were still available and upon payment the permit would be obtained. Payment was made on this basis. I arrived in Nairobi the night before the tour was scheduled to commence. Despite my earlier enquiries, Tucan travel would not tell me which hotel or type of room they had booked me in until approximately 1-week before I was schedule to depart. I arrived one day early and informed the reception at Kenya Comfort that I was with the Tucan Tour group that was starting the following day. Kenya Comfort requested that I pay an additional $20 to stay in the same room that Tucan tour had booked me in (that is so even though the room was not an upgrade in any way). I told them I was not willing to pay. This situation could have been avoided if Tucan informed guests on their tour the exact accommodation that was being booked so that the hotel could not attempt to take advantage of tour group members. On the night of the pre-departure meeting we met with Arthur (Foro), our tour guide. He was late and unprepared. He did not even have the meeting room unlocked and ready to go. He gave us this very condescending speech of what not to do and how not to feel throughout the trip. What a great way to start a trip! That night I asked Arthur two very simple questions: 1. Had my gorilla permit been secured? Answer: Yes, I have all the permits. 2. I would like to get exercise books for the kids at the local school. Can you tell me when/where to buy them? (The tour notes tell us to ask our tour guide about this) Answer: Yes, no problem. Spoiler alert: He never told me. I arrived at the school empty handed. We arrived in Kigali. We checked into our hotel. I was surprised that, after having paid a single supplement, I had a roommate (someone I did not know, and had never met). I woke up to an email at 5 AM the next morning from my travel agent saying that Tucan did not get me a gorilla permit. I was shocked. I would not have booked this tour if Tucan had been honest from the outset. Thankfully, my travel agent managed to get me the last permit available without any assistance of Tucan travel. Tucan travel was content to have me as the only member of my group not trekking. For those not familiar with gorilla trekking – the number of permits are very limited and they can be exhausted each day. The new permit would have me far away from my group, but at least I could do the trek. My travel agent had also arranged the transfer there and back. I spoke to Arthur who had no clue that the permit had not been arranged for me. He refused to take any responsibility on behalf of Tucan. He kept telling my group members and I that my travel agent had agreed with Tucan to arrange my trek separately – this was a blatant lie. My travel agent had sent the new permit documents to Tucan who were supposed to forward them to Arthur. Arthur assured me he would sort everything out. He told me he would call Tucan head office, that he would get the documents, and that he had provided the permit to my driver on the day of the hike. All lies. To top it off - at 5 AM as I am about to leave alone on the 3.5 hour drive to do my trek, Arthur approaches the vehicle and says: “Let the driver do the talking. Don’t go and speak at the office. If you do it will be very bad for you.” At 5 AM - I am being bullied by my tour guide for Tucan’s mistake. I arrived at the trek to find out that my permit was not there. All the groups at that starting point were delayed until my permit arrived. Whilst the permit did arrive it was no thanks to Tucan. Neither Tucan nor their guide apologised for their conduct of the matter. Your lunch for the trek is not included. You have to order it the day before from the only place available (Lake Bunyoni Overland Resort). The food was inedible, which is a pretty terrible discovery after trekking for several hours. The visit to the school (a school that is funded by Tucan) was the most uncomfortable experience I have had whilst travelling overseas. We took a boat trip across the lake where many kids whom were not students at the school greeted us. They grabbed us and attempted to assist us up a steep incline whilst repeating “give me something”. Our tour guide said we did not need money on this day so it was hard for many of the group to provide a tip of any kind. We arrived at the school and those that brought donations from home gave them to the teachers whilst those that were waiting for the tour guide to show them where to buy exercise books/school supplies were standing there empty-handed. We are told in the tour notes that “the cost of this included excursion goes directly to the school”; yet, at dinner we were all handed envelopes for donations. I accept that this may be considered optional but it certainly did not feel that way. I very much support local communities but this effort by Tucan to get tourists to support their particular endeavours was, in my view, inappropriate. This is particularly the case when nearby there was another organization, little angels orphanage, that is equally in need of financial support. Also, at Lake Bunyoni the guide took the time to interrupt our dinner to introduce a student selling t-shirts for $25 USD. You could get t-shirts for $8-10 USD pretty much anywhere else. I was very concerned that our guide was getting kickbacks from this man. We finally got on the Tucan Bus after Lake Bunyonyi. The bus is supposed to have a charging station. However, it took a member of the group asking for the charging station to be set up so that we could get access. In Jinja, you stay at the Nile River Explorers. If you are a light sleeper, you will need earplugs. It is a party camp, and they can party all night long. I enjoyed this part of the trek because you had little involvement with the tour guide. In Naivasha you cannot really plan your own independent excursion. You can do all three excursions outlined in the tour notes in one day– boat trip, hells gate walking tour, and green crater lake hike. I had asked our guide if he could help us negotiate a better price since all group members would participate and he agreed. He did not do that. We each paid $105 USD for the three tours. They told us that there were park entrance fees as well as a $15USD guide fee per tour. We were given the same guide all day. We joined a different tour group for the Masai Mara part of the tour. You are not told prior to the tour commencing that Tucan subcontracts part of the tour. The tour was subcontracted to Great Horizon trails. The packaged lunch provided by this tour company was absolutely disgusting. The same sandwich each day consisted of a piece of cucumber, a piece of tomato, and half a piece of an unidentifiable cold cut. You were also given a piece of chicken. There were a few vegetarians on this trip and they were given this same packed lunch. We stayed at Miti Mingi Eco Camp. We were given a permanent tent with mosquito nets with holes and a bathroom that did not close. I remind you that on this tour I was sharing a room with someone that I had only known 10 days. It took multiple requests for us to be changed into a suitable room. You do not have a charging station in your room. There were two charging stations for a very full camp. They also only turned the power on between certain times. I would have to rush to the charging station so that I could be one of the lucky people to charge my camera for our game drives. At the end of the trip we were to return to Nairobi for the final part of the tour. My tour notes told me I was going to an elephant orphanage and a giraffe centre. My tour guide told me that I was not. I explained my tour notes to him. He accepted that my tour notes said that but still said if I were to come I would have to pay my own way. The tour notes were not accurate. When things were not included, it would read, for example: “Here you will have a full free day to explore the area and chose from many optional activities on offer [optional activities set out].” If things were included, it would read, for example: “Today we leave the incredible Masai Mara behind and head back to Nairobi. Later we get a chance to get up close and personal at the elephant orphanage in time to experience feeding them before making our way to the Giraffe Centre.” As you can see from my tour notes, the elephant orphanage and giraffe centre should have been included; however, I had to pay independently for this part of my tour. Since the completion of my tour my travel agent has tried unsuccessfully to query my experience with the local Tucan office. I have received 3 emails requesting a review to obtain a 5% discount on my next tour. There will not be a next time. I would encourage other travellers to seek out other tour companies rather than experience disappointment after disappointment with this company.
    Tucan Travel commented on this review
    Hi Sara. We are disappointed you did not enjoy your Africa tour. The Africa Head of Operations is investigating your comments and will be in touch.
    Show detailed ratings

Itinerary

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  1. Introduction
  1. Day 1: Arrive Kigali
  2. Day 2: Lake Bunyonyi
  3. Day 3: Lake Bunyonyi (Gorilla Trek)
  4. Day 4: Lake Bunyonyi
  5. Day 5: Kampala
  6. Day 6-7: Jinja
  7. Day 8-9: Naivasha
  8. Day 10: Nairobi
  9. Day 11: Depart Nairobi

What's included

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Download PDF Brochure
  • Accommodation

    Rated Average by past passengers
  • Guide

    Rated Average by past passengers
  • Meals

    Rated Average by past passengers
  • Transport

    Rated Average by past passengers
  • Additional Services

Not included

  • Additional Services

Videos

  • Main Page Video
  • On The Road with Tucan Travel, Africa
  • Main Page Video
Main Page Video

Questions & Answers

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  • Amanda15th May 2018
    Booking was really easy! The options were displayed clearly and I was able to filter. I especially liked that they recommended a travel insurer because I've never had to get travel insurance. No hassle experience and now I'm ready for my tour!

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About the countries

Useful things to know before you go

Currencies

CHF
Franc
Rwanda
S
Shilling
Uganda and Kenya

Plugs & Adapters

RwandaRwandaUganda and Kenya

Visa

Here is an indication for which countries you might need a visa. Please contact the local embassy for help applying for visas to these places.

Vaccinations

These are only indications, so please visit your doctor before you travel to be 100% sure.
Typhoid
Recommended for Rwanda, Uganda and Kenya. Ideally 2 weeks before travel.
Hepatitis A
Recommended for Rwanda, Uganda and Kenya. Ideally 2 weeks before travel.
Cholera
Recommended for Rwanda, Uganda and Kenya. Ideally 2 weeks before travel.
Tuberculosis
Recommended for Rwanda, Uganda and Kenya. Ideally 3 months before travel.
Hepatitis B
Recommended for Rwanda, Uganda and Kenya. Ideally 2 months before travel.
Rabies
Recommended for Rwanda, Uganda and Kenya. Ideally 1 month before travel.
Meningococcal meningitis
Recommended for Rwanda, Uganda and Kenya. Ideally 3 weeks before travel.
Yellow fever
Required for entrance into the country for Rwanda. Certificate of vaccination required if arriving from an area with a risk of yellow fever transmission for Uganda. Recommended for Kenya. Ideally 10 days before travel.

Policies

Location
Kigali is the starting point and Nairobi is the endpoint.
Trusted
Your money is safe with TourRadar, as we only pay the tour operator after your tour has departed.
Deposit
TourRadar only requires a deposit of $140 to confirm this Tucan Travel booking. The remaining balance is then payable 60 days prior to the departure date. For any tour departing before 22 December 2018 the full payment of $1,539 is necessary.
Cancellation policy
No additional cancellation fees! You can cancel the tour up to 60 days prior to the departure date and you will not need to pay the full amount of $1539 for Kigali to Nairobi, but the deposit of $140 is non-refundable. If you cancel via TourRadar the standard cancellation policy applies.
Availability
Some departure dates and prices may vary and Tucan Travel will contact you with any discrepancies before your booking is confirmed.
Credit Cards
The following cards are accepted for Tucan Travel tours: Visa - Master Card - American Express

Destinations

Covering a total distance of approx 948 km.
  • Kigali (Rwanda)
  • 75 km
  • Lake Bunyonyi (Uganda)
  • 347 km
  • Kampala (Uganda)
  • 74 km
  • Jinja (Uganda)
  • 380 km
  • Naivasha (Kenya)
  • 72 km
  • Nairobi (Kenya)

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TourRadar does not charge any additional cancellation fees. You can cancel the tour up to 60 days prior to the departure date. If you cancel your booking for Kigali to Nairobi via TourRadar the standard cancellation policy applies.
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