Vegas to San Fran

1 Review

Excellent

0%

Good

0%

Average

100%

Rather Poor

0%

Bad

0%

• JE

  Julia
  Written on August 4, 2018

  2.5 - Average

  I don't think she was well trained to listen to her clients....she would cut us off as we asked questions....no sense of mutuality and consultation at all. There was red alert in Yosemite Valley on the last day of our trip; the alert said that no one should go on a hike that day (near Yosemite Park but very close to the federal park ...it was Lakes Yosemite.) I shared the red alert (I took a picture of the red alert to send to you). Mollie seemed to be afraid of asking the people above her any questions...she felt she could not go up the ladder if things were not going well. She always said that she had not heard from her boss so she could not act differently, even in case of red alerts and emergencies. She seemed to be afraid of contacting her superiors. I am an author of a book and do a lot of speaking engagements globally; unfortunately, my story with your company leads to an interesting story I have to share with my global clients/audiences. The last straw was when she dropped off all the younger people at their youth hostels, etc. and left me hanging in front of Hilton Hotel (where an older couple were staying). I am 77 years old and kept up well with all the younger hikes...I kept up with the pace and the miles ofhiking (except for the last day when the red alert appeared on the computer screen). I was protesting the second class treatment I was receiving from Mollie; a person overheard our conversation and walked me 4 blocks to the BART station. The irony of the matter is: my request was to drop me off at ANY Bart station that was convenient for her vehicle. Instead of taking my suggestion for ANY station, she insisted on dropping me off at the UNION BART and then indicating that she could not drop me off since it was a very busy thoroughfare, configuration, etc. I felt she was ingenuous since I had specificed ANY BART station would be o.k. with me. I felt Mollie was not trained well by your company....she did not know how to make clients feel good when Death Valley was cancelled (totally understandable), when Yosemite National park was closed, when we could not see the Golden Gate Bridge because the fog was so heavy. In spite of all the setbacks, all could have been overcome with a tour guide who could display a sense of humor and camaraderie. Because of the poor training, I did not enjoy my trip. In fact, there was no special instruction on how to get to the bathroom at night in the dark if one had to go at 2 a.m., etc. A young gentleman at one of the camp sites had to go with me from camp encampment to camp encampment helping me get to my tent --at 2 a.m. It might have been dangerous for me looking very lost; but fortunately, my angels were watching over me. Please train your tour leaders better and in different circumstances. I am requesting a 50% refund of my trip; the other 50% I will give you all the benefit of the doubt and hope that you can do a better job of training your tour leaders so that others will not have to experience what I experienced. Thank you for listening and understanding......Mahalo, Julia Estrella

  Show detailed ratings