Amsterdam and Berlin

Traveler Reviews

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  CARLA

  May 10th, 2018
  4.7
  We had an amazing experience. The travel guide Ana was delightful, very helpful at all times and very attentive to...
  We had an amazing experience. The travel guide Ana was delightful, very helpful at all times and very attentive to our needs. Great local tour guides as well.Show more
  Traveled in May 2018

  Review collected by Europamundo
  

  Reply from: Europamundo

  Your review has been appreciated and we are eagerly anticipating the chance to meet you on your future journeys. We're thrilled that you had such an incredible experience with us. Europamundo team :D❤

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• A

  MarkTurallo

  December 4th, 2021
  4.7
  I like that the tour guides are very friendly and knowledgeable about the places we visit. Good job to Julio and...
  I like that the tour guides are very friendly and knowledgeable about the places we visit. Good job to Julio and Alasna ..Show more
  Traveled in November 2021

  Review collected by Europamundo
  

  Reply from: Europamundo

  Hi, Thank you for taking the time to review your tour, we are so happy you loved it. Europamundo team

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• A

  SerenaLavin

  July 28th, 2022
  4.5
  As it was only 3 days I would like to of seen more of a guided trip in Berlin as it was only 3 hours so did not feel...
  As it was only 3 days I would like to of seen more of a guided trip in Berlin as it was only 3 hours so did not feel it was money well spent we also got left to find our own way back to the hotel. the arrival night it would of been good to have te rep in the hotel early as it was I waited till 8pm and still never saw them and I had no information about meeting times for the next day, I did get a letter posted through my door This trip was not as organised or packed full of things to see and do as my last trip to Italy I felt the italy trip had more to see and do and better organised. I also had to email for my travel voucher and tour information this was not sent to me without requesting it Show more
  Traveled in July 2022

  Review collected by Europamundo
  

  Reply from: Europamundo

  Hi, Thanks for your feedback. We´ve noted your comment and passed it to our operations team to review for future itineraries. Europamundo team :)❤

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• 

  Rhonda

  February 23rd, 2024
  4.0
  This tour is not what I expected. People leave and new people join all through the tour so the group is always...
  This tour is not what I expected. People leave and new people join all through the tour so the group is always changing. It is really just a taster tour because you don’t spend a lot of time in one place.Show more
  Traveled in February 2024
  

  Reply from: Europamundo

  Dear Rhonda, First of all, we greatly appreciate your comments regarding our services. I would like to explain that one of the key aspects of our tours is the flexibility to embark on you in different segments. This means that passengers have the option to join the itinerary at various locations, enabling them to be part of your group for a portion of the tour rather than the entire duration, as many of you may have different itineraries. In fact, this is highly enrichment, but we understand that perceptions may vary and that for you it was not the best option. It’s important to emphasize that all our circuits are managed this way, and you can find all the information is our website. Additionally, you have access to your booking and to the detailed itinerary where you can see the specification of your program day by day and that’s the schedule that we follow during the trip. We regret that our program didn’t meet your expectations and once again, we appreciate your feedback as we continuously strive to improve our services. Europamundo team

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• M

  Mildred

  August 29th, 2023
  2.0
  Tour: not satisfactor, i rather not to say something.
  Traveled in July 2023
  

  Reply from: Europamundo

  Hi Mildred. We deeply regret to learn that the tour fell short of your expectations. That said, we hope that you have still managed to hold on to some positive memories from your time away, and that we'll have the opportunity to host you in a more seamless way again one day. Europamundo team

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• A

  Amy

  July 12th, 2023
  5.0
  Loved the trip. Tour guide Patricia was amazing. Only complaint would be the Berlin tour Portion was too short. Would...
  Loved the trip. Tour guide Patricia was amazing. Only complaint would be the Berlin tour Portion was too short. Would like to have been shown more sites.Show more
  Traveled in June 2023
  

  Reply from: Europamundo

  Hi Amy, Thanks so much for the kind words! Our guides are some of the best people in the world – We´re glad you got to experience that in Amsterdam and Berlin ❤

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• 

  Remondo

  April 7th, 2023
  3.0
  I booked and waited nearly a week for the confirmation. I got two different emails from tour radar stating that they...
  I booked and waited nearly a week for the confirmation. I got two different emails from tour radar stating that they had been in contact with Europamundo and advised them to get in contact with me. I emailed Europamundo a few times myself. I finally got a response. Europamundo is based in Spain, and conducts its tour mostly in Spanish and Portuguese. However there was translations available for English speakers. I will say the layout of the tour and activities are pretty decent and well organized. In Amsterdam we stayed at the Park Plaza Amsterdam Airport. It was nice, clean and the staff professional. Daily breakfast buffet was good quality. I missed the first activity due to my flight being delayed. I met up with the group at a diamond cutting jewelry place. I didn't see the point of this activity. I personally was bored. Afterward we boarded the bus which was nice and equipped with outlets to charge electronics. We did the city tour which was nice and scenic. After a while we arrived at Rembrandtplein. They give plenty of time to explore the sights. The next day we boarded the bus headed for Berlin. Be prepared the ride is scenic but long! If had would have known I would be on a bus 6+ hours I would have flown down and met the group in Berlin. However, we stopped in Hamelin which has a lot of stores restaurant and was a nice way to unwind. Upon arrival in Berlin late that evening we stayed at the Niu Flash hotel. I did not care for this hotel. There was no wifi. I asked for a wake up call and was informed that they don't do those. Upon returning to my room,I found out why there are no phones in the rooms. I didn't feel comfortable in the environment so I left the next morning without finishing the rest of the tour. I enjoyed the few parts of the tour I participated in. The jury is still out if I will ever use Europamundo again. But Tourradar was great as usual.Show more
  Traveled in March 2023
  

  Reply from: Europamundo

  Hello! Thank you for your feedback. We would like to clarify that we do our best to ensure that all the necessary information is provided to our customers in advance, including details about transfer services. We always provide our 24/7 hotline/WhatsApp/Supplier numbers on the voucher, so the passengers can contact us anytime, but unfortunately we did not receive any communications from your end to act upon this situation in real time, we only received one communication regarding the meeting point of the transfer which was answered. We apologize for any inconvenience caused by the language barrier during your tour. Based on our terms and conditions available on our website all our overland routes, in group or private, unless otherwise noted, includes the accompanying of tour leaders (English speaking) and local guides, if so specified. Due to the global nature of Europamundo, groups will be able to be bilingual according to the number of passengers, the service may be provided in bilingual (usually in English and Spanish), either accompanied by two tour leaders, one for each language, or a single tour leader explaining in both languages. We appreciate your positive comments about the tour layout and activities, as well as the hygiene standards and professional staff of the Park Plaza Amsterdam Airport hotel. However, we are sorry that you did not enjoy the diamond cutting jewelry activity though many find it amusing We understand that traveling long distances might be inconvenient for some passengers but we always provide the distances between each point of the tour on the itinerary which is available to the clients before they purchase the tour. Regarding the Niu Flash hotel in Berlin, we apologize for the lack of wifi though, availability of wake up calls depend on each hotel´s policy. We value your feedback and will use it to improve our services and provide a better experience for our customers. Europamundo Team

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• D

  Debra

  December 6th, 2018
  5.0
  We had a lovely time, joining a group but never feeling left out. Loved the places we visited with all the...
  We had a lovely time, joining a group but never feeling left out. Loved the places we visited with all the commentaries & history explanations. The local guides & Javier worked seamlessly in making our tour very enjoyable. Javier ensured that the English-speaking participants were always well taken care of. I will recommend Europamundo tours to my friends. Thank you so much for adding to a wonderful holiday.Show more
  Traveled in November 2018
  

  Reply from: Europamundo

  Hi Debra, receive a warm greeting from us. We are very pleased to know that your experience with our services has been satisfactory. We greatly appreciate your comments about our local guides and also Javier, we will send them to you and he will be very happy to receive them. Thank you very much for recommending us to your friends and acquaintances. We are at your service! Cynthia from Europamundo

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  Carla

  May 9th, 2018
  4.5
  Amazing tour, very well organized. Great tour guide to give you all the details of the places visited
  Traveled in May 2018
  

  Reply from: Europamundo

  Hello, Carla Ferreira, greetings from us. Thank you very much for taking the time to share your experience, we are pleased to know that your trip was a success. It means a lot to us your words, your kind comment made us the day. Thank you very much for your comments and we are at your service. Gabriela from Europamundo

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• C

  Carla

  May 9th, 2018
  4.5
  Really well planned, we were informed about everything and always had all of our questions answered. We had an...
  Really well planned, we were informed about everything and always had all of our questions answered. We had an amazing tour guide called Ana and she was delightful. Amazing tripShow more
  Traveled in May 2018
  

  Reply from: Europamundo

  Hello, greetings from us. Thank you very much for taking the time to share your experience, we are pleased to know that your trip was a success. It means a lot to us his words. Thank you very much for your comments and we are at your service Gabriela , Europamundo

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