Waikiki Explorer (5 Days)

2 Reviews

Excellent

50%

Good

0%

Average

0%

Rather Poor

0%

Bad

50%

• MS

  maylen
  Written on March 23, 2018

  5.0 - Excellent

  It was a great experience!

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• L

  Laura
  Written on February 9, 2018

  1.0 - Bad

  In September 2017 my friend Hayley and I travelled from Melbourne to Honolulu. We decided to book a Contiki tour. I rang up and booked first before Hayley decided to join. When I rang, the lady on the phone from memory was named Sami. She told me if I used Contiki it would include accommodation, snorkelling, shopping vouchers, breakfast, diamond head hike tickets, pearl harbour tickets and other activities to do in Hawaii. Around the 18th of August after my friend had also booked and been told the same thing, we rang Contiki as we had received our packages, but it only had accommodation and pearl harbour tickets. The lady we spoke to on the phone said we would receive the tickets for the rest of the activities once we arrived at the hotel reception desk. On the tickets for pearl harbour it says it call Destination America to confirm transport. The ticket was booked for the 9th of September. We called Destination America and spoke to Tyra who informed us Contiki had not booked us on any tour on the 9th of September and she then had to make a time for us to go on the 10th. On the ticket it also said what hotel we had to go to for pickup. We made the 15-minute walk there to be waiting around for a long time. We decided to call destination America to ask when we were getting picked up and was told Contiki put the wrong hotel on the ticket as they don’t pick up from there. When we were checking into our hotel Queen Kapiolani, we were told our room wasn’t ready which we expected. They promised to keep our luggage in a safe place and we could come back later to check in. When we retuned, we found our luggage had been left out the front of the hotel on the side of the road. We walked up to our bags and took them, and no one questioned if they were our or not. The room we were given was dirty, the windows were shutters with no glass and they didn’t fully close, the phone didn’t work, the smoke alarm was covered in a plastic bag, the safe was only operated with a key which we weren’t given, the sheets had stains, only the bathroom light worked no other lights in the room worked, the electrical cords weren’t safe, the lift played up, the staff was rude and the fire alarm went off 6 times in the 4 days we were there. We evacuated the first time it went off. We asked reception what was happening and why we weren’t told if we should evacuate or not and they replied with they didn’t know why it goes off and they weren’t going to bother calling or telling people because 300 people were staying there, and it would waste a lot of time. We paid $1646.30 thinking we were getting a clean room and tours when all we got was the worst hotel you can imagine and pearl harbour. On any hotel booking site or even the hotels website for one room it is max $400 a night and pearl harbour is around $70-80. I can’t find out why we would have paid so much for just that, it seems they charged us for two rooms when we only got one and it is absolutely shocking that Contiki would send two young girls to a place like that with the money we paid. We emailed Contiki several times while this was happening and after. They didn’t seem to care about our experience and how unsafe we were. They said those activities promised to us aren’t included in the package. I then asked them to listen to the calls as they are recorded, and they came back saying conveniently they had been deleted. They then offered us $230 out of ‘goodwill’. They showed absolutely no interest in what happened all they cared about was shutting us up. We have photos of the room, recording of the fire alarm going off and emails from them offering the $230. We have since come across story after story of people who have been screwed over by Contiki and its time people are aware of it. DO NOT USE CONTIKI

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