Cape to Addo Return Safari - 4 Days

3 Reviews

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  Elle
  Written on November 14, 2018

  3.5 - Good

  Sylvester was the guide for day 1, and Miguel was the guide for days 2-4. The rating is based on Sylvester only, as Miguel was absolutely great. Sylvester was a nice enough guy, but his driving was terrifying. Everyone on the bus commented on this, and a... Read more

  

  Cape Xtreme commented on this review

  Dear Eleanor, thank you for taking the time to give us feedback on your experience on our 4 Day Cape to Addo Safari Tour (Return). We are very sorry to hear that you had a negative experience with regards to Sylvester's driving and issues around the optional activities that were visited (only one of the caves or the wildlife should be visited as trying to include both causes issues on time and budget front... we will be addressing this with the guide concerned). We take matters around guest safety very seriously and would like to get more input from you directly. Please can I ask that you send me an email with your contact details so that we can get to the bottom of matters here. My email is barry@capextreme.com. Once again, our apologies for your negative experience. Best wishes, Barry. Cape Xtreme

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• 

  Victor
  Written on August 15, 2018

  4.0 - Good

  Tour was great! Our guide Sylvester is the best! Not very comfort was in the rooms at nights because temperature was +8 and in summer hauses was not so warmer then outside. And only the big problem was that Tourradar has charged all amount until this tour... Read more

  

  Cape Xtreme commented on this review

  Dear Victor, thank you for taking the time to give feedback here. We are glad that you had a good time over all. We are sorry about the cold weather and the issue with your booking, but are very happy that we could host you on the tour. We will pass your compliments on to Sylvester. Best wishes!

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  Paul
  Written on April 10, 2018

  2.5 - Average

  Unfortunately this experience was a poor one due to the transportation. The conditions of the vehicle where poor. I was informed that it had repeatedly broken down and was 10 years old. Due to the vehicle breaking down it incurred time on our tour and as... Read more

  

  Cape Xtreme commented on this review

  Hi Paul. My name is Gavin, I am the owner of CapeXtreme Adventure Tours and Cape to Addo Safaris. I am well aware of this incident as I was communicating with Wendy and our Operations Manager. First of all, and once again (as this is now the third time I am responding to this), I am sorry the vehicle "broke down" but honestly you have blown this out of proportion and being a little unfair. As I am sure Wendy informed you, all that happened was that an airflow pipe came loose and therefore she couldn't start the vehicle. Once this was discovered it was fixed within 5 minutes. While this was happening, Wendy organised a taxi to take you and the rest of the group to the Cango Wildlife Ranch which was included in the itinerary. Here we usually give our guests a choice to choose between the Wildlife Ranch OR the Cango Caves but as explained a few times now we unfortunately weren't able to offer this on this occasion. I have been informed by Wendy that you actually brought your own snorkeling equipment on this tour to go crocodile cage diving at the wildlife ranch, so you wouldn't have gone to the caves anyway. So you didn't miss out on any of the trip as you have indicated. I am not sure how the vehicle could have put you and the group in any danger?! Our vehicles all have to pass annual road worthy inspections and they all have the correct licences and permits. We also have a depot manager who constantly inspects the vehicles. Your claims that this vehicle has broken down repeatedly is nothing but malicious as we have only had 3 breakdowns over thousands of tours we have run with all of the vehicles we have owned over 10 years! Breakdowns do happen, but it is how it is dealt with which counts and we dealt with this situation very well.

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