Genuine Europe

6 Reviews

Excellent

33%

Good

50%

Average

17%

Rather Poor

0%

Bad

0%

• KA

  Kathryn
  Written on September 24, 2018

  4.0 - Good

  Very good tour. Grueling itinerary, but that was all right for us, although a lot of the older people complained. There were definitely one or two hotels that should be taken off of the tour's lists and I felt that Rouen was unnecessary, I would rather have had more time in Paris.

  

  Europamundo commented on this review

  Hello Kathryn, receive a greeting from us. We appreciate your comments and we are very pleased to know that in general terms your trip was successful. We will consider your recommendations. We are at your service! Best regards.... Cynthia from Europamundo

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• CT

  Chau
  Written on September 17, 2018

  3.5 - Good

  From time to time, he came out short and rude to customers. He accused me as being late: "You always being late" which I never did. Pershaps, he was mistakenly recognizing me with someone else. But he shouldn't be so rude to customers overall. He should also needs to let customers know the duration of time when we leave the bus. So, at least the customers would able to prepare what to bring with them, especially when the weather is cold. One occasion at Switzland, where we traveled up to the moutain on cable carts. A few customers said they urgently needed to use washroom. He said: "can't. Not enough time", then customers insisted to stop for toilet's break. Matter of fact, the bus was stopped so close to the station (The station: where we walked up to the station, I would think the customers could use the washroom at station while waiting for him to purchase tickets). After the bus was stopped at the end of the hill where only one dirty (not able to flush) toilet. Before customers left the bus, there was not any instruction to the customers, that they should bring jackets, and we, the group, will not come back to the bus until many hours later. Bus drove off, left many customers were unprepare for the cold mountatin weather. Ended up, a few older customers (tourists) were reluctant to go up the mourtain since they didn't bring their jackets with them. I remembered, the older gentleman complaint to Alberto. He said: "if you have any complain, you can write review to the company". So, I am writing to relate the incicent. On other positive note: I would give 5 stars for Israel, He was nice, and well prepared the customers of what to expect on next excusion. We were all happy in France, and London.

  

  Europamundo commented on this review

  Hello Chau Tangs, receive a warm greeting from us. We are saddened to know that Alberto did not meet your expectations as a guide to your tour, if it is important that you know that all of our guides are professionals and always carry all the training that accredit them to the management of groups of all sizes. If it seemed to him that he was a bit quick in the rhythm of the tour, it is also part of the operation since everything is programmed according to an itinerary. We are very sorry that this has been rude to you, we are going to analyze the accounts and we will take action on the matter. We greatly appreciate your comments on Israel, he will also meet them and be very happy to hear them. We are at your service. Best regards..... Cynthia from Europamundo

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• HA

  Hamsalatha
  Written on August 13, 2018

  3.0 - Average

  First day at Rome, nearly 35 degrees heat, we walked with Philip excellent guide through Vatican City and again at 3 pm, we gathered to walk through Baroque Rome and I fainted in the heat. The tour leader disappeared and we were asked to find Hotel Palatino on our own and meet at 9 pm. The itinerary says 6.30 transfer to Via Cavour, no one knew where was the transfer from? We were left on our own until 9 pm, so I decided to catch a taxi to hotel If they say in their itinerary “see” means looking at a buildings from outside. In Florence everything was “see” because I didn’t want to faint again I went back to the hotel. Called the company three times asking Irene the tour leader to contact us about our bags and next day program, she told the company that she tried calling us and our hotel phone was busy, who uses room phone on a holiday? Then she said she would contact us when she came to the hotel but never did. We had to walk up and down to reception several times to get our bags. All the other tour leaders of this company had notices in the hotel about next day program, breakfast area, time etc but our tour leader was on a big holiday herself. She was nice last day hoping to get tips but we are not fools. This company tour leaders had maps for Venice, she is the only one didn’t provide us maps. The bus from Zurich to France, 12 hours drive had narrow seats couldn’t stretch our legs, no wifi,no entertainment and it was a miserable drive I was looking forward to see London and we could only “see” buildings, nothing of significance and even the change of guard wasn’t the changing but only them marching on the streets The tour says aged 5 - 90, its a joke, you are dumped on streets for 12 hours and which 5 or 90 year old could wander on the streets for so long and please do not travel in summer because there are long queues everywhere and understand their English and itinerary that you “see” everything from outside We had two good tour leaders, Israel and Emma and some visits were good like Vatican City, Rome, Louvre museum, Berne, Venice, Grindelwald, Gondola, River Seine, Eiffel Tower, Cathedrals, Eperlecques bunker etc other than that everything was “see” Lot of optionals were cancelled, Tuscany dinner, Moulin Rouge and Louvre museum guide Colombo Hotel staff were rude in Rome. Only Conference Hotel in Florence and Novotel in Paris was very nice. Ibis in Zurich, no staff in breakfast area, no food refill, both coffee machines broke down, no coffee mugs, very poor service. Albatros in Venice was very old and tiny shower, you had to squeeze to get in. In ibis, Rouen had 1 lift to bring our group bags down. Holiday Inn, London staff were nice changed room due to traffic noise

  

  Europamundo commented on this review

  Hello Hamsalatha Amurthalingam! Receive greetings. I am very sorry to hear that you did not have a great experience with our services. Definitely who travels to Europe in the summer is exposed to very high temperatures and it is really very sad that it has affected his greeting so much. As for the leader of the Irene group, we are going to carry out a study of the accounts and we will analyze them with her to see where the failure was. Really, what a pity that everything seemed so gray, that was never our intention, since we always give the maximum effort so that our clients enjoy their vacations. I offer apologies for the case because of the bad times he lived. We will seriously analyze all your comments as they are of great importance to us. We are at your service..... Cynthia from Europamundo

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• VS

  vija
  Written on August 12, 2018

  3.5 - Good

  The tour was great until France but in England I wasted 3 days without proper Arrangements. I was looking forward to see bell tower and the bridge not from far distance. We was dropped off in Main Street to do shopping and to the market. Would have been better if taken/dropped closer to the bridge given the distance.

  

  Europamundo commented on this review

  Hi Vija, receive a greeting. We will consider your good advice in the organization of the visit in London, since that allows us to make more functional tours for our customers.   Thank you very much for sharing your views. Best regards..... Cynthia from Europamundo

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• YH

  Yong
  Written on July 16, 2018

  4.5 - Excellent

  Very well-coordinated tour, right from the airport transfer to the itinerary to meeting different tour guides at different points of the trip. Seamless movement of people from different tour groups. Tour guides were fantastic, especially Pilar and Angela. Local guides were very good too, the audio provision was really helpful (except in Venice where there was no audio guide). The best part of the tour was that we were given time to explore the place on our own after the local guide's overview of the city. The optional excursions were also very good. The 'My Trip' webpage was very useful. No dinner was provided (which makes the trip cheaper!) but transport was provided to the dinner places and we had free choice of food on our own and that is definitely a plus point! The only shortfall is the locations of the hotels, which are far away from the city centre (except the one in Rouen). Some hotels had bad wifi connection. Overall, happy with Europamundo!

  

  Europamundo commented on this review

  HiYong Huang Kee !!! First of all we are very happy that your experience with Europamundo has been as expected, it really makes us very happy. Second thank you very much for all your comments as it lets us see that we do things right. I will send your comments to the mentioned guides so that they also become very happy. We are at your service for when you need it. Best regards.... Cynthia from Europamundo

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• TS

  Taylor
  Written on December 2, 2017

  4.5 - Excellent

  The beginning of our adventure was amazing. We started our tour in Rome. The group we started with were great! We had a small group - about 14 tourists - and they were all very friendly. The tour guide was Angeles and she did an amazing job! She was very informative, funny, and helpful throughout the tour. She was with us from Rome to Bern. As the tour went on, we would lose and add different tourists which was fun. And sad, since we made friends with many of them. In Bern, we got a new tour guide - Jon. He was welcoming, kind, and very knowledgeable. When we arrived in Paris, things started to get a little confusing. My wife and I jumped to different tour groups throughout our stay in Paris. Luckily, our tour guides - Jon and Dianna, assisted us throughout the transitions to make sure we were comfortable. The worst part on the tour happened during our departure from Paris. We were, again, moved to a different tour group. This time the group was a Spanish language tour group. We were treated rudely by the group, and made to feel unwelcome. Every time we found a seat on the bus, somebody told us to move - that it was their seat. This happened so many times that my wife and I stepped off the bus. We waited for our tour guide, Dianna, to arrive. She helped us find a seat. But again, somebody told us to move. This time Dianna explained to them that we’re new to the group and helped with our seats. Unfortunately, passengers complained about Dianna doing this. Come to find out, most of the seats were not taken - but some passengers wanted 2 seats for more space. We were with this group until London - even getting harsh treatment from them at the hotels. Europamundo can’t be blamed for how tour groups act - but they can be more mindful of how they mix tourists with other groups, especially if there is a language barrier. We ended our tour in London. It was the best ending for a tour. My wife and I were the only English language tourists, so it was just us and Dianna. Very personalized ending to the tour. We had such a great time in London! Dianna was absolutely amazing as our tour guide. She is definitely the shining light of Europamundo. She’s a joyful soul and kind spirit. Overall - we really enjoyed the tour. We would recommend Europamundo, and will use them with our next travel. There was that slight inconvenience - but the sights were lovely, the initinerary was full of adventures, and the tour guides really made the entire experience enjoyable for us.

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