Genuine Europe

11 Reviews

• Scott
  Written on October 4, 2019

  4.5 - Excellent

  He was very good at keeping us organized and on time. He was very knowledgeable and we never had to guess what are next adventure would be.

  

  Europamundo commented on this review

  Hello, Scott Flowers, greetings from us. Thank you very much for taking the time to share your experience, we are pleased to know that your trip was a success. It means a lot to us his words, his kind comment made us the day. Thank you very much for your comments and we are at your service Gabriela Europamundo

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• J

  JulieDelmore
  Written on September 25, 2019

  2.0 - Rather poor

  Horrible holiday! I hated being taken to a place and DUMPED. "Just wander down there, or over there, and be back here at such-and-such o'clock!" NO! We are strangers in a strange town. Some were so paranoid that they would get lost (and consequently be left... Read more

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• A

  AiraAndal
  Written on August 12, 2019

  4.0 - Good

  Emanuele Vinci was a really good tour leader. He was our leader in our Italy and Switzerland tour. He was passionate, organised, and entertaining. His quips and anecdotes on Europe and the views we are passing are informative and fun to hear. He is also... Read more

  

  Europamundo commented on this review

  Hello AiraAndal, receive a warm greeting. We are pleased to know that your trip was a success, we are very aware of your comments that help us improve. I am going to let this know to Emanuel, he will be happy of it. And about the tickets/admission and hotel , we are going to consider this for next tours. We greatly appreciate your comments about our service Thank you very much for your comments and we are at your service. Best regards .... Gabriela

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• LS

  Leonilo
  Written on April 20, 2019

  5.0 - Excellent

  For my overall review about this tour - it is excellent. But I would like to give suggestion regarding transfer from airport to hotel. If you can make the waiting time starts after 1 hour of the plane arrival and give 1 hour waiting or more , it will be... Read more

  

  Europamundo commented on this review

  Hello Leonilo, thank you very much for taking the time to share your thought on your tour with us. We are very pleased you had a good time on your tour and have duly noted the remark about the transfer waiting time, I will pass it over to our transfer department. We hope to see you again in the future! Best Regards, Roig from Europamundo

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• JL

  John
  Written on October 30, 2018

  3.5 - Good

  This tour would be given excellent in every area had the hotels been closer to the city. When you are given a certain amount of time to eat dinner, usually very late, and to return to the bus it makes dinner a chore. This is true because we do not know... Read more

  

  Europamundo commented on this review

  Hello John, receive a greeting from us. We are very sorry for your disagreements, but I am afraid that what you did not have was good information prior to your trip, since all those aspects that you mentioned such as the location of the hotels, breakfasts, tours, etc. can be found in the link of "MI TRAVEL "that is always sent to you along with travel documents. We appreciate your comments on our guides. We are at your service! Cynthia from Europamundo

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• KA

  Kathryn
  Written on September 24, 2018

  4.0 - Good

  Very good tour. Grueling itinerary, but that was all right for us, although a lot of the older people complained. There were definitely one or two hotels that should be taken off of the tour's lists and I felt that Rouen was unnecessary, I would rather... Read more

  

  Europamundo commented on this review

  Hello Kathryn, receive a greeting from us. We appreciate your comments and we are very pleased to know that in general terms your trip was successful. We will consider your recommendations. We are at your service! Best regards.... Cynthia from Europamundo

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• CT

  Chau
  Written on September 17, 2018

  3.5 - Good

  From time to time, he came out short and rude to customers. He accused me as being late: "You always being late" which I never did. Pershaps, he was mistakenly recognizing me with someone else. But he shouldn't be so rude to customers overall. He... Read more

  

  Europamundo commented on this review

  Hello Chau Tangs, receive a warm greeting from us. We are saddened to know that Alberto did not meet your expectations as a guide to your tour, if it is important that you know that all of our guides are professionals and always carry all the training that accredit them to the management of groups of all sizes. If it seemed to him that he was a bit quick in the rhythm of the tour, it is also part of the operation since everything is programmed according to an itinerary. We are very sorry that this has been rude to you, we are going to analyze the accounts and we will take action on the matter. We greatly appreciate your comments on Israel, he will also meet them and be very happy to hear them. We are at your service. Best regards..... Cynthia from Europamundo

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• HA

  Hamsalatha
  Written on August 13, 2018

  3.0 - Average

  First day at Rome, nearly 35 degrees heat, we walked with Philip excellent guide through Vatican City and again at 3 pm, we gathered to walk through Baroque Rome and I fainted in the heat. The tour leader disappeared and we were asked to find Hotel Palatino... Read more

  

  Europamundo commented on this review

  Hello Hamsalatha Amurthalingam! Receive greetings. I am very sorry to hear that you did not have a great experience with our services. Definitely who travels to Europe in the summer is exposed to very high temperatures and it is really very sad that it has affected his greeting so much. As for the leader of the Irene group, we are going to carry out a study of the accounts and we will analyze them with her to see where the failure was. Really, what a pity that everything seemed so gray, that was never our intention, since we always give the maximum effort so that our clients enjoy their vacations. I offer apologies for the case because of the bad times he lived. We will seriously analyze all your comments as they are of great importance to us. We are at your service..... Cynthia from Europamundo

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• VS

  vija
  Written on August 12, 2018

  3.5 - Good

  The tour was great until France but in England I wasted 3 days without proper Arrangements. I was looking forward to see bell tower and the bridge not from far distance. We was dropped off in Main Street to do shopping and to the market. Would have been... Read more

  

  Europamundo commented on this review

  Hi Vija, receive a greeting. We will consider your good advice in the organization of the visit in London, since that allows us to make more functional tours for our customers.   Thank you very much for sharing your views. Best regards..... Cynthia from Europamundo

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• YH

  Yong
  Written on July 16, 2018

  4.5 - Excellent

  Very well-coordinated tour, right from the airport transfer to the itinerary to meeting different tour guides at different points of the trip. Seamless movement of people from different tour groups. Tour guides were fantastic, especially Pilar and Angela.... Read more

  

  Europamundo commented on this review

  HiYong Huang Kee !!! First of all we are very happy that your experience with Europamundo has been as expected, it really makes us very happy. Second thank you very much for all your comments as it lets us see that we do things right. I will send your comments to the mentioned guides so that they also become very happy. We are at your service for when you need it. Best regards.... Cynthia from Europamundo

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