Kichi Japan Reviews (6)Write a review
AnonymousWritten on November 18th, 2019Great company would definitely recommend
FullerWritten on July 23rd, 2019Our guide was so poor the company apologized at the END of the tour, no refund , no other action. We were told when we were in Japan that this was a cut price …Read moreKichi Japan commented on this reviewHi Stephen, Thank you for your review. Our budget tours do indeed use a lot of dormitories and hostel accommodations, as it was designed for people in there 20's and 30's who are mostly concerned with the amazing experiences on the tour, and are not looking for 5-star accommodations. This was all explained before the tour departed to each of our guests, but I'm sorry that you were not happy with the accommodations that we used, and also the upgraded rooms that we selected specifically for you. Your comment about the guide was taken very seriously the first time you mentioned it, and we have since then let this person go, permanently. He will never be guiding any of our tours in the future. Thank you again for your honest feedback, and we sincerely apologize for the inconvenience that they may have caused. Traveling all across Japan on its amazing and speedy bullet train system is something that is not for everyone. Many people come to Japan excited to experience its rail system as it's something that you can't find in most places, but I'm sorry again, that you did not enjoy the train rides. Also, in another review you left on our FB page, you mentioned the rainy weather in Japan as another reason that you did not enjoy our trip. We again, apologize for the weather in Japan at the time that you decided to visit this lovely country. This year has been an extremely long and drawn out rainy season for Japan, and the activity cancellations, and train delays that it caused are regrettable. You mentioned that we should not suggest visiting Japan to our guests at this time of year due to the weather, however again as we did not expect this year’s rainy season to last this long, we could not foresee this causing as many issues as it did. We are also sorry that the other people who joined in on the trip did not appreciate your company at all. We also apologize for the Japanese people that did not offer their seats to you on the train in the priority section. There were multiple other seats available at the time, but we do understand that you wanted to sit in that particular seat at the time, and wish they we could have done more to get that specific seat that you wanted. I'm also sorry that you seemed to not have learned anything on this trip. We would've hoped that the host family that we paired you with in the countryside village of Izumo, would have imparted something positive to you while you were staying with them, but I will let them know that you felt otherwise. During the trip, we arranged for a total of 8 or so local guides, each offering local expertise and knowledge for their respective locations. You mentioned specifically that you enjoyed your time with your guides in Goto, and Takachiho specifically after the day had concluded, but I’m sorry to hear that you now feel as though you had nothing to learn from them. We will look into what we can do to work with all of our local guides. I'm not 100% sure what you meant with 'a company that writes its own reviews', but if you are referring to Gibwa, she was indeed one of our customers before we hired her. I hope that clears things up for you. In conclusion, we very much appreciate your feedback! Moving forward we are going to set a soft age limit of 45 for all of our budget tours from now on, as we do realize that this type of travel is not meant for everyone. Again, our sincerest apologies.
AnonymousWritten on August 25th, 2018Tour guide was very friendly and knowledgeable.
Yamabushi (January)Written on April 15th, 2018Amazing! If you’re looking for an experience outside of the cliche tourist hotspots, then this tour is great for you. I love seeing the big city attractions, bu…Read more
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