Jump Tours

Thanks Allister, it was a pleasure having you on board! I've passed your comments on about our wonderful guides Meg and Chris :-) All the best!

Marie For the benefit of other guests reading this review, I'd like to clarify the exact facts in this matter. Firstly, you did not book the tour you have reviewed, nor did you book it through Tourradar. You booked an East Coast PLUS 2.5 Day/ Tour departing from Hobart. It was booked on 28 October 2019 at 10:23am, using our website booking system, Respax, for a departure date of 18 December 2019. The pickup location is marked clearly on: -The tour website: https://jumptours.com.au/east-coast-tour/ - The online booking page used by you, which appears when the BOOK NOW button is pressed on the above website. It is impossible to pay for the tour without first viewing the pickup point. - The on screen confirmation displayed after making your payment - The confirmation email sent automatically after every booking. You called us shortly after booking to confirm the pickup location (you acknowledged this in an email). We advised you to go to the Redline Transit Centre at 230 Liverpool Street Hobart at 2:45pm on 18 December. You then emailed us the day before departure as is normal to confirm the booking. We gave you the same information regarding departure information as previously provided. On the day of departure you again emailed to say you did not know where the pickup point was. Our General Manager kindly offered to drive personally to your hotel and drive you directly to the pickup point, an offer that was declined. Instead you demanded a refund - under the booking terms no refund is payable for a cancellation made within 48 hours of departure. You made your request at 7:49am on the day of departure. Cancellation terms are there for a reason - we must book and pay for transfers, accommodation and activities included in your tour before your trip begins and we must pay those costs whether you join the tour or cancel at the last minute. We have endured every threat imaginable from you. You have demanded money, threatened us with police, legal and consumer affairs actions, lodged a chargeback request with your bank, and written 2 terrible reviews on Tripadvisor (one removed due to personal insults), 2 on Google, 1 on Facebook and 1 on Tour Radar. We are a small business, providing an excellent service to thousands of happy customers over the years. I have no problem with fair criticism but when you've blamed your own shortcomings on us and personally insulted my staff, I have a real problem with that. I'll leave it at that, I wish you the all the best and a happy 2020.