Indogusto

Dear Kate , shocked but we happily acknowledge your review , your hotel was selected weeks prior to your trip it was not end moment , also we messaged you week before stating weather as reason to share your vouchers day prior to trip because it was rainy weather in Iceland during that week , we didn't want to plan and organize and cancel and reorganize all at end moment . You had all hotel pickups, we never made you walk or something for pickups, all pickups were from hotel itself , your trip was planned as per itinerary , we did shared your vouchers one or two day prior because we wanted 100% assurance that there will be no cancellation from our local guides . Every region has different vendors to perform day trips , its economically impossible at this package budget to organize trip on private basis where only one guy will handle all your day tours . Every area has separate tour guides . Please understand Our point . We organized and executed your trip as per listed itinerary ., nothing was missed from our end . but nevertheless we humbly accept your review . thank you .

HI Angelica , after all efforts , you felt it very unorganized , we feel its waste of our all efforts . 1. you booked at last minute ( just 2 days before arrival) and we organized all at one go , 2. Every day we asked about how was your trip going and you were very satisfied . 3. last minute trip changes were done to accommodate your PCR test . 4. One dedicated team member was in contact with you for all your trip . 5. Yes definitely weather of Iceland played hinderance to few of your plans but that's not in our control . we can just say in end we respect your review with smile :).

Thank you for your feedback , we will definitely work on all your suggestions and provide you best experience next time . Looking forward for your next trip with us again .