Evergreen Tours Reviews (10)Write a review
BrianWritten on February 6th, 2021we booked a river cruise to Vietnam/Cambodia for September 2020. Evergreen cancelled our trip due to the China virus and although presenting medical documentati…Read more
VickieWritten on October 5th, 2019We have just returned from the EAST & New England Discovery Cruise, fantasic tour even though it was different than I expected. More Cities and History than c…Read more
AnonymousWritten on May 15th, 2019The cruise was wonderful, but it was very disappointing that the lock malfunctioned and that we could not complete the entire itinerary.
RobynandStuartWritten on April 24th, 2019All in all it was very good except there was a bit of communication breakdown re pickup point.
VerityWritten on March 25th, 2019Very well organized.
AnonymousWritten on October 13th, 2018My husband and I loved this cruise for many reasons. The Emerald Radiance was a fairly new and well appointed ship with all the comforts necessary. The staff we…Read more
Splendours of Europe 2018 (Start Budapest, End Amsterdam)Written on August 21st, 2018Notification that cruise is unable to proceed as river cruise and advise customer before flying giving customer choice of continuing or re booking , advise low …Read more
Evergreen Tours Tours
Evergreen Tours Destinations
Evergreen Tours Videos
Health & Safety Guidelines
Our Commitment to your Health & Safety
The world may have changed, however, our commitment to our guests and crew, the guest experience and their health, safety and wellbeing remains our key priority
We are working closely with Cruise Lines International Association (CLIA), local and international Government Health agencies, to ensure our protocols exceed the latest regulatory requirements. Our Health & Safety Steering Committee oversees all health and safety policies and training with Emerald Cruises, ensuring you can travel with complete confidence that your wellbeing and safety are taken care of to the highest standard. In addition, we are implementing the most recent insights and technologies, with our Emerald
Cruises team dedicated to exceeding the levels of cleanliness required in today’s travel climate.
We are continuously updating our protocols to safeguard both the health, safety and the experience of our valued guests. You will be informed about these important procedures, well in advance of your journey departure, which may include the following information and guidelines:
A safe start to your Journey - Medical Evaluation & Test
To ensure all of our guests are safe and well before your journey with us begins, we will require you to complete pre-departure medical health evaluation. During the phased embarkation process you, and your fellow passengers, will be tested for COVID-19 by a medical specialist. This will allow you to relax with complete peace-of-mind when you board our Star-Ships, in the company of other like-minded travellers.
Our expertly trained team
Our Dedicated Team
Our Captains, Hotel Managers and Cruise Directors, alongside their exceptional teams, will deliver a first-class level of service during your time travelling with us. You can enjoy the same exciting program of on board and on shore experiences, tailored to smaller groups to allow for safe social distancing. The team are readily available to ensure every detail of your journey with us is memorable, for all the right reasons. They will ensure health and safety protocols are followed on a daily basis.
Having the best crew to look after you is at the heart of our core values at Emerald Cruises, and we will go the extra mile to ensure our crew is healthy in doing so. All crew will be regularly tested for COVID-19 and will have daily temperature and health checks. They will also be trained and regularly briefed on all aspects in preventing COVID-19 amongst themselves as well as our guests. They will go beyond the ordinary to make your cruise a truly exceptional experience.
A warm & safe Welcome
From the moment you arrive, our expert crew will guide you through our enhanced protocols, ensuring you are completely at ease. You can expect:
Contact-Free Check In & Check Out
We have adjusted the various touchpoints of your journey, allowing you to check-in and check out in a completely contact-free way. Through a phased embarkation you will be able to arrive and depart from your Star-Ship smoothly and with safe social proximity in mind. And, of course, every time you return to your Star-Ship, our crew will be there to greet you with a warm smile.
Briefings & Screenings
Our medical expert will host mandatory briefings and screenings. These events are designed to ensure every member of our guests and crew are healthy, and also offer an opportunity to allay any concerns or ask any questions you may have about our safety protocols.
The on board experience
At Emerald Cruises, the guest experience will always remain at the heart of everything we do. In addition to our long-standing exceptional level of service onboard, you can expect:
Enhanced Cleaning Commitment
Our on board crew will be increasing and enhancing our already frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities.
The spacious surrounds of our ships in combination with the guest numbers provide ample room for you to relax, allowing for an abundance of personal space. We are introducing contact-free movement across our Star-Ships to further reduce risks. Contact-free hand sanitiser dispensers will be readily available in all public spaces and guest corridors on board, whilst automated doors and contact-free guest servicing will minimise the number of touchpoints.
Socially Aware Dining
You can expect the same delightful dining experiences when you travel with us, savouring a choice of dishes inspired by regional cuisine and local produce. We are adapting and redesigning our on board food and beverage service to ensure extra care is taken in order to minimise social contact. We will serve our delicious food a la carte or via served buffets.
Our Star-Ships are equipped with air circulation systems. These systems ensure there is no re-circulation of inside air on board the ship. When you are relaxing in your suite you will be breathing air from outside the ship that is channelled directly to your suite. The air will also be released from your suite directly to the outside.
Staying well on shore
Smaller Groups & Social Proximity
Discovering the local culture of your destination is the highlight of every river cruise. Create memories to cherish during our choice of onshore excursions. You will travel in smaller groups, allowing for a more intimate travel experience, whilst respecting social proximity and destination-specific regulations. To enhance your sightseeing, you can utilise our digital headsets, which will act as your personal tour guide and travel map.
Trusted local partners
Carefully Selected Local Partners
As well as enhancing our health and safety protocols on board and with our crew, we’re working closely with our local partners. We have forged long-standing relationships with our local partners, all of whom have been carefully selected for their expertise and high levels of service, and are committed to ensuring your safety. They will receive extensive training to adhere with our enhanced protocols. We will also introduce strict control and screening procedures for anyone boarding our Star-Ships.
Wellness Throughout Your Journey
Your wellbeing is our number one priority, both during your time on board and on shore. Journey to and from your destination with complete peace-of-mind. All transport vehicles will be equipped with hand sanitiser and will undergo deep cleaning after every journey, surpassing the high industry standards required. You can also rest assured that we will monitor social proximity, allowing you to travel safely, with plenty of personal space.
We are committed to continually reviewing and updating our protocols and guidelines as new information becomes available, to ensure that our guests can travel safely in the many destinations we operate in.
Evergreen Tours Ships
Questions & Answers
Will we have laundry facilities available?
There are limited laundry facilities available onboard cruise vessels and the costs for these services are usually additional. If you have a hotel stay you can generally arrange a laundry service direct with the hotel concierge.
What types of meals are included?
The included meals on the tour are of an exceptional standard and they usually reflect the local cuisine and delicacies of the country or city you are travelling through.
Can special dietary requirements be requested?
If you have any special dietary requirements please make sure you let our team of Travel Experts know at the time of booking so that they can inform Evergreen and you can be best accommodated whilst on tour.
Are there likely to be any changes to our itinerary?
Any changes on your itinerary are unlikely however on certain occasions, for operational or local reasons, it may be necessary to change your hotel accommodation or a brochure attraction. If a change does need to be made, you will be notified as soon as possible.
Does the total cost include tips?
Evergreen has pre-paid certain tips and gratuities on your behalf which include all drivers, local guides, porters (1 piece of luggage only) and the meals included in your tour.
Can I travel with my wheelchair?
If you require a wheelchair or have limited mobility it is important to note due to the structure of old buildings, access to some establishments may not be convenient for wheelchair use, and facilities, in general, may be limited for your use onboard the cruise ship. For further information please contact our team of Travel Experts to find out what options are available to you.
Am I able to travel with prescription medicine?
Taking prescription medicine with you when travelling is not a problem, it is recommended to always keep your medication in your hand luggage for easy access.
What is your luggage allowance?
The luggage allowance whilst on tour is one suitcase with a maximum size of 76 x 53 x 28 cms (30 x 21 x 11’’) and a maximum weight of 20 kilograms. You may also carry a small backpack to use during the day.
Contact our Travel Experts
+1 844 311 3006
Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!