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Customer Support

Do you consider yourself to be a creative problem solver? Do you believe in the transformative power of travel? Are you curious about our sales and customer experience culture? Meet a few of our global talents in Customer Support and learn more about sales at TourRadar.

Our Team

Our Customer Sales and Support Team, who we call Travel Experts, are responsible for helping our customers find and book their perfect tours as well as providing support once the booking is confirmed. We’re an energetic, international group of travel experts who enjoy sharing our personal travel stories with customers via calls, instant messages, emails and more! We’re at the frontline of the TourRadar experience and love working on new ways to provide exceptional experiences to our travellers.


Meet Alex, Head of Customer Support & Sales EMEA

Alex began his journey at TourRadar in Toronto during the early days of the company. His commitment and hard work allowed him to thrive in our dynamic environment and move up the ranks; he now leads our team of Travel Experts in Vienna. Alex has character traits that align with our own company values; he is passionate, works hard and plays hard, and has met each challenge with enthusiasm and perseverance. 

Meet Melissa, Head of Customer Support and Sales Americas

Melissa is our Head of Customer Support and Sales in Toronto and originally joined us with minimal industry experience, but her determination coupled with an environment that nurtures talent has allowed her career to flourish. She's known for her dedication, hard work and positivity as well as her natural knack for providing our customers with an exceptional booking experience. After three years with us, we watch with pride as Melissa continues to grow her career at TourRadar.

Meet Nadine, Customer Support - Global Cruise Team Lead

Nadine started as one of the cruise specialists at TourRadar based at the Vienna Headquater. Many years of experience in the cruise world and high competence of customer service brought her to the People's Lead Team. Nadine and the cruise team are doing their best to ensure their service is not just excellent but legendary. She lives the TourRadar culture and loves to share her local knowledge with new hires in the Vienna office. Recently she's been promoted to Team Lead role, supervising our global cruise team.

Meet Jade, Regional Customer Service & Support Manager

Jade started her TourRadar journey mid-2019 and is heading up our Customer Support Team down in Brisbane. She brought with her 8 years of experience within the Travel industry and has a passion for all things sales, travel and people, making her a great fit for our dynamic team environment. She has a get sh*t done attitude and thrives on challenges being thrown her way.