7th Sep. 2018
The poor rating is for Tour Radar, not for the actual Intrepid Iceland tour. Every request-email to Tour Radar prompted an automatic reply that there was unusually high traffic on their site and it may take days to get a response. Due to their poor communication, my friend and I lost out on a guesthouse accommodation they had promised us verbally on the phone. Once on the trip, others who had booked directly through Intrepid were notified of a meeting place change, but we never were. Would recommend booking any tour directly through the provider. I'll never use Tour Radar again. The Intrepid tour of Iceland was great. Our tour guide, Karl, was a native and took us to some special places that weren't even listed on the itinerary. He also shared a wealth of knowledge about his country and had a great sense of humor.