Two of my friends & myself booked a hop on hop off style tour with these guys. What a waste of time & money. We arrived at Cancun airport expecting to catch an ADO bus direct from the airport to Playa del Carmen. This was not booked correctly so we had to pay again for new tickets. We were then provided with the wrong address for our next ADO bus meaning we had to rush to catch a taxi before the next bus left. After we visited Caye Caulker, Belize we were meant to catch a bus into Guatemala at 9am. The bus did not arrive and the meet up point provided did not exist at the ferry terminal. A bus finally turned up around 11, but we were not allowed on as it was over booked. We had to purchase our own tickets after wasting 4 hours at the ferry terminal.
Other pick up points were not realised, and we spent more time attempting to source information from these hacks to find out transport & the local partner for each trip.
Transport was meant to be 14 seater private vans, they were not.
We complained directly to Marvelus with no luck so we are disputing the charges with PayPal.
DO NOT BOOK WITH THESE GUYS.
Transportation
Guide
Overall rating
Value for money
Operator's comment: we accept this review from aprecciated clients, as good as not the customores talk to our company always is possitive for us,
on that case we admited we did not book the ticket from Cancun airport to Playa directly, we did booking from Cancun centre to Playa del Carmen, and we explained them, so we think the reality of this an miscomunications and also sometimes the customes will not read their official itinerary, its important to follow the intructions,,, but Anyway accept our responsability, we have got customers that have got amazing impression of our services. if this not the case we are so happy to improve all the services,.
thanks
Daniel Jiatz
Marvelus Travel
Felicity
Two of my friends & myself booked a hop on hop off style tour with these guys. What a waste of time & money. We arrived at Cancun airport expecting to catch an ADO bus direct from the airport to Playa del Carmen. This was not booked correctly so we had to pay again for new tickets. We were then provided with the wrong address for our next ADO bus meaning we had to rush to catch a taxi before the next bus left. After we visited Caye Caulker, Belize we were meant to catch a bus into Guatemala at 9am. The bus did not arrive and the meet up point provided did not exist at the ferry terminal. A bus finally turned up around 11, but we were not allowed on as it was over booked. We had to purchase our own tickets after wasting 4 hours at the ferry terminal. Other pick up points were not realised, and we spent more time attempting to source information from these hacks to find out transport & the local partner for each trip. Transport was meant to be 14 seater private vans, they were not. We complained directly to Marvelus with no luck so we are disputing the charges with PayPal. DO NOT BOOK WITH THESE GUYS.
Operator's comment: we accept this review from aprecciated clients, as good as not the customores talk to our company always is possitive for us, on that case we admited we did not book the ticket from Cancun airport to Playa directly, we did booking from Cancun centre to Playa del Carmen, and we explained them, so we think the reality of this an miscomunications and also sometimes the customes will not read their official itinerary, its important to follow the intructions,,, but Anyway accept our responsability, we have got customers that have got amazing impression of our services. if this not the case we are so happy to improve all the services,. thanks Daniel Jiatz Marvelus Travel