Kathleen Macqueen

The staff onboard were amazing, and they went out of there way to make us feel welcome! I can not speak highly enough about them! However, the excursions were a bit of a mystery to us as we had been given very little information regarding them. They had several large groups onboard at the same time and the excursions seemed to be just for them🤷‍♀️

Operator's comment: Dear Kathleen , Thank you for your kind words about our onboard staff. We are very happy to hear that they made you feel welcome and well cared for during your cruise. We also appreciate your feedback regarding the excursions. We are sorry that the information provided was not as clear as it should have been, and we will certainly take your comments into consideration to improve communication for future guests. We hope to have the opportunity to welcome you on board again. Kind regards, Crucemundo Team

Elke Faulwetter

The staff were excellent, the service was good and the food was excellent, however, there was not much communication regarding excursions which was disappointing. All in all you still had 3 nights in Porto and 4 nights down the river

Izabella Fishman

We liked the food and service, but don't like that Crusemundo don't deal with problems with excursions. Many complaints before us. Not a good situation for the company. There was also a problem to regulate water temperature in the shower that most rooms have. No phones in the rooms to connect with front desk.

Operator's comment: Hi Izabella, thank you for your review. We're happy to hear you enjoyed the food and service during your time with us. We sincerely appreciate your feedback regarding the excursion management, shower temperatures, and room amenities; your comments are invaluable as we work to improve our guest experience. As a returning customer, you'll receive a discount on your next visit. Looking forward to seeing you again. Best, Crucemundo

Michael Morgan

We enjoyed our journey in the Duoro Cruiser. Our room was great, the service good and the food was excellent. Our only disappointment was the destinations we docked at for the night were very small towns with limited entertainment. If you weren’t doing an excursion you were stuck. I wouldn’t get a drinks package unless you are a heavy drinker.

Operator's comment: Dear Michael, thank you so much for your wonderful review! We're thrilled to hear you enjoyed the Douro Cruiser, specifically our excellent food and service. We also appreciate your honest feedback regarding the evening locations and the drinks package, as it helps us manage expectations for future guests. We look forward to welcoming you back soon! Best regards, Crucemundo

Pennylynn Bell

Very affordable and good quality for price

Operator's comment: Dear Pennylynn, Thank you! Hope to see you soon, Cruceteam

Jean Marie Crea Ulland

Despite the fact that we couldn’t go through some of the locks and dams because the water was too high the staff made arrangements for bus excursions so we were able to see more of the countryside than might have been possible.

Operator's comment: Dear Jean Marie, Thank you so much for your understanding and positive feedback! While we regret that high water levels prevented us from passing through some locks and dams, we're delighted to hear that you appreciated the alternative bus excursions. Our team always strives to ensure our guests have a memorable experience, no matter the circumstances. We're glad you enjoyed seeing more of the beautiful countryside, and we hope to welcome you on another cruise soon—hopefully with perfect sailing conditions! Cruce team

Nancy Reddin

First trip of the season; high water levels prevented us from going past the first lock. The only day on the original itinerary that happened as planned was the last day, Sunday, a full day in Porto. However, I must give very high praise to the cruise director Augustin, the ship's crew, and Crucemondo for rearranging things and giving us an excellent experience, including complimentary excursions to two locations, and meeting the challenges from being where they hadn't planned to be.

Operator's comment: Dear Nancy, Thank you so much for taking the time to share your experience with us. We truly appreciate your understanding and flexibility during what turned out to be an unusual start to the season due to the high water levels. While we regret that the original itinerary couldn’t be fully realized, we’re delighted to hear that you still had an excellent experience—and that our cruise director Augustin, the ship’s crew, and Crucemondo made such a positive impression. Your high praise means a great deal to our team, who worked hard to adapt and ensure your trip was memorable despite the challenges. We’re especially glad you enjoyed the complimentary excursions and your full day in Porto. Thank you again for your kind words and for recognizing the efforts of our staff. We hope to welcome you on board again soon for an even smoother journey!Cruce team

Anthony Hollis

The facilities and crew were excellent. The food, bar staff and housekeeping were amazing but the lack of opportunities to undertake any tours as they were all pre booked was very disappointing. The cruise guide Tatiana was very polite and friendly but as we had no tours it would be hard to rate so my rating is purely on the lack of opportunity to do tours. The entertainer was great and really tried to get people involved and dancing. A suggestion would be to have spots available for all guests on board for any tours you offer or don’t do tours ?? Regards Anthony Hollis

Operator's comment: Dear Anthony, Thank you for your feedback on your recent cruise. We're glad to hear you enjoyed our facilities and the excellent service from our crew, including Tatiana and our entertainer. We apologize for the lack of available tours. Your suggestion for ensuring spots for all guests is appreciated and will be taken into account. We hope to welcome you back for a more fulfilling experience in the future! Best regards, Crucemundo

Donald Gardiner

The aspects related to cruising on the boat were excellent. Great staff, great food, great service. Our main gripe is that when the boat docked for people to go on tours, there was really nothing for those not touring to get off the boat and have a look at. We would have liked to participate in some of the tours, but the passengers who had booked in bulk groups had had the opportunity to pre-book tours. Subsequently, there were no places left o those tours for people who booked singularly.

Operator's comment: Dear Donald, Thank you for your kind words about the staff, food, and service. We understand your frustration regarding the limited availability of tours for individual bookings and will consider this in future planning. As a thank you, we're offering you a special discount for your next cruise. We can't wait to welcome you back! Best regards, Crucemundo

RICHARD DACOSTA

More than just a night's notice required for next days itinerary.

Operator's comment: Dear Richard, Thank you for your feedback. We understand that more advance notice is needed for the next day’s itinerary and will take this into consideration for future planning. Best regards, Crucemundo