Heather Mcintosh

Excellent value for money. Food was great although breakfast was a little bland. Ran out of black tea a couple of days before the tour ended and this was not replenished. The wait staff in both the bar and dining area were excellent. However the reception staff were not helpful and always seemed cranky. More entertainment especially on days when the ship was not docked would be good.

Operator's comment: Hi Heather, Thank you for your review. We're glad you enjoyed the cruise. We’re sorry to hear about the tea shortage, the reception staff, and limited entertainment — your feedback is noted and will help us improve. As a returning customer, you’ll receive a discount on your next visit. We look forward to welcoming you back. Best, Crucemundo

Hongwei Jiang

A very happy journey

Operator's comment: Hi Hongwei, thank you for your review. We're happy to hear you had a good experience with us. As a returning customer, you'll receive a discount on your next visit. Looking forward to seeing you again. Best, Crucemundo

Margaret Elizabeth Werden

We thoroughly enjoyed our Danube Serenade cruise last month. The staff, the food, the cleanliness, in fact, everything about the ship was wonderful. The evening entertainment, from the Serbian folk show, the Hungarian music and dance show, the Afrodite music evening, and, of course, the Crew Show, were so enjoyable. We loved all of them. The guides on our city tours were well informed and made our city visits very interesting. The only complaint we had was that we had such a short (and dark) visit to Vulkovar, Croatia. It would have been nice to have at least half a day in daylight there and perhaps half a day less in Budapest. Otherwise, it was a fun and relaxing cruise.

Operator's comment: Dear Margaret, we appreciate your feedback about Vukovar. We're pleased to hear you enjoyed your experience with us. As a thank you, we are pleased to extend a discount for your future cruises with us. Just please send us a message and we will help you to choose a new river cruise adventure! We look forward to seeing you again. Kind regards, Crucemundo

Vera Moore

We had a wonderful vacation on our Danube Cruise. The sights were amazing! We were extremely happy with everything that was offered on the boat Will definitely cruise again

Operator's comment: Dear Vera, thank you so much for your amazing review! We're delighted you enjoyed your experience with us. As a thank you, we're offering you a special discount for your next cruise. We can't wait to welcome you back! Best regards, Crucemundo

Johannes Franciscus Wolfert

The ship was comfortable and the staff, especially cabin and dining, were helpful, friendly and efficient. A couple of the smaller stops were less impressive than the larger cities, but all in all a reasonable value for money cruise

Operator's comment: Dear Johannes, we appreciate your positive feedback. We're pleased to hear you enjoyed your experience with us. As a thank you, we are pleased to extend a discount for your future travels. We look forward to seeing you again. Kind regards, Crucemundo

Brian Charles Westlake

We were a party of six Canadian senior citizens. The cruise fully met our expectations and was good value

Operator's comment: Dear Brian, thank you so much for your wonderful review! We're thrilled to hear you enjoyed your experience with us. We look forward to welcoming you back soon! Best regards, Crucemundo

mark studders

It was a pleasant river cruise. Soups were fantastic. Scenery was OK. Tours were very expensive.

Operator's comment: Dear Mark, thank you for your review. We're happy to hear you had a good experience with us. We will make a note about the tour pricing for future improvement. As a returning customer, you'll receive a discount on your next visit. Looking forward to seeing you again. Best, Crucemundo

Helen Juliana Davey

The overall tour and its organization was excellent. The package included tours and the optional tours were well organized and the tour guides were well informed and covered the most important aspects of each city that we visited given the time frame that the ship was docked. It was unfortunate that the tour group was unable to embark in Romania due to the recent floods and the likelihood of the Danube flooding around Turnu Magurele, necessitating the tour organizers transferring the group via bus to Port Vidin, Bulgaria to board the ship. The crew when approached were diligent, responsive and attentive to the guests requests and needs. The ship was kept in a hygienically clean condition and the food not only varied and generous but of a very high standard. All in all, I loved this cruise experience.

Operator's comment: Dear Helen, Thank you for your kind feedback! We’re delighted to hear that you enjoyed the cruise. While the unexpected floods in Romania posed a challenge, we’re glad our team was able to efficiently rearrange the embarkation and ensure a smooth transfer to Port Vidin, Bulgaria. It’s wonderful to know that you were happy with the alternative arrangements and continued to enjoy the cruise experience. As a thank you, we're offering you a special discount for your next cruise. We look forward to welcoming you on another cruise in the future! Best, Crucemundo

Natasha Pace

We missed the 1st port and instead of having 3 hours bus ride, we had to endure the 6 hours of bus ride under pouring rain. Also, the 2 rest stops during the trip to the ship were absolutely horrible: slippery floor in the bathroom, no toilet paper.. Upon arriving to the destination (the ship) -port Vidin, we had to get there with no umbrellas, very poor lighting and no help from the crew . The ground was very slippery and uneven. Very poor organization The next day we were informed that we are entitled only to 4 tours instead of promised tours at all the stops We were not allowed to open our windows in the cabin. The room was very stuffy. The bed lined wasn't change even once during 10days. The blankets were too short. The staff was excellent: friendly and helpful. It was our 2nd river cruise (the 1st was with Avalon), and Crucemundo was very substandard in comparison

Operator's comment: Dear Natasha, Thank you for your feedback regarding your recent experience. Due to safety concerns from heavy rains and flooding, we had to reroute the ship from Turnu Magurele to Vidin. I understand that the 6 hour bus ride from Bucharest in challenging conditions was not ideal, and I appreciate your patience. I also regret the inconvenience caused by the lack of umbrellas, poor lighting, and slippery ground conditions upon arrival. Regarding the excursions, we fulfilled our commitment by providing all passengers with the FREE four English-speaking tours promised. While I understand there may have been confusion about additional optional tours, these were not included in your package and had not been prepaid. We focused on ensuring that everyone received the included excursions to enhance your experience. Your feedback about the air conditioning and cleanliness has been noted and will be addressed with our maintenance team. I’m glad to hear that you found our staff exceptional; they genuinely strive to provide excellent service. Thank you for sharing your thoughts, and I hope you consider cruising with us again in the future. Best regards, Crucemundo

FRED SANDER

We did not leave from Turnu Magurele but from Vidin. A horrible 5 1/2hr bus ride from Bucharest in the rain. Both rest stops were at Service Stations where toilets were revolting! Arriving at the ship(in the rain- no umbrellas, poor lighting & uneven ground - very dangerous) we were given our room keys (they had me in the cabin with my cousin & this was not changed throughout the trip) and told to go to the dining room for dinner at our assigned table. We ate at 11pm! Next morning spoke to the Augustin, Tour Manager about our package. He rudely told me we were only entitled to 4 English speaking tours and none of the special tours. Crucemundo completely misled us and others. We were given no satisfactory explanation why the change of departure port and feel the tour refund was a con. Then asked why we had to sit at the same table the whole cruise and was told they were the rules. Felt like I was in boarding school. Decided I had to put this rude Manager aside and try and enjoy the Cruise that I had dreamt about for a long time. With 3 tour groups being Augustin's main focus we were made to feel like hangers on. Unfortunately, the air conditioner in our room (and others) only blew out air no cooling and it was very dirty. Most days we had stink bugs (shield Bugs) in our room. They came from the ceiling cavity. Entertainment a bit poor - asked for tips so assume Crucemundo poorly paid them. The staff were exceptional for their service and friendliness. To sum up we will never take a cruise with Crucemundo again.

Operator's comment: Dear Fred, Thank you for your feedback regarding your recent experience. Due to safety concerns from heavy rains and flooding, we had to reroute the ship from Turnu Magurele to Vidin, and I understand that the 5.5-hour bus ride from Bucharest was challenging. We appreciate your patience during this journey. Upon arrival, we provided dinner at 11 PM since that was when passengers reached the ship. Instead of canceling the meal, we ensured everyone received what had been promised. Our fixed seating arrangements prioritize safety and comfort, particularly for guests with allergies and dietary restrictions, allowing us to manage meal preparations effectively. We fulfilled our commitment by offering all passengers the FREE four English-speaking tours included in the package. While we understand there may have been confusion regarding optional tours, these were not part of the package and had not been prepaid. Our focus was on delivering the included excursions to enhance your experience. We appreciate your feedback about the air conditioning and cleanliness, which will be addressed with our maintenance team. I’m glad to hear that you found our staff exceptional; they truly strive to provide excellent service. Thank you for sharing your thoughts, and we hope you consider cruising with us again in the future. Best regards, Crucemundo