Helen Juliana Davey

The overall tour and its organization was excellent. The package included tours and the optional tours were well organized and the tour guides were well informed and covered the most important aspects of each city that we visited given the time frame that the ship was docked. It was unfortunate that the tour group was unable to embark in Romania due to the recent floods and the likelihood of the Danube flooding around Turnu Magurele, necessitating the tour organizers transferring the group via bus to Port Vidin, Bulgaria to board the ship. The crew when approached were diligent, responsive and attentive to the guests requests and needs. The ship was kept in a hygienically clean condition and the food not only varied and generous but of a very high standard. All in all, I loved this cruise experience.

Operator's comment: Dear Helen, Thank you for your kind feedback! We’re delighted to hear that you enjoyed the cruise. While the unexpected floods in Romania posed a challenge, we’re glad our team was able to efficiently rearrange the embarkation and ensure a smooth transfer to Port Vidin, Bulgaria. It’s wonderful to know that you were happy with the alternative arrangements and continued to enjoy the cruise experience. As a thank you, we're offering you a special discount for your next cruise. We look forward to welcoming you on another cruise in the future! Best, Crucemundo

Natasha Pace

We missed the 1st port and instead of having 3 hours bus ride, we had to endure the 6 hours of bus ride under pouring rain. Also, the 2 rest stops during the trip to the ship were absolutely horrible: slippery floor in the bathroom, no toilet paper.. Upon arriving to the destination (the ship) -port Vidin, we had to get there with no umbrellas, very poor lighting and no help from the crew . The ground was very slippery and uneven. Very poor organization The next day we were informed that we are entitled only to 4 tours instead of promised tours at all the stops We were not allowed to open our windows in the cabin. The room was very stuffy. The bed lined wasn't change even once during 10days. The blankets were too short. The staff was excellent: friendly and helpful. It was our 2nd river cruise (the 1st was with Avalon), and Crucemundo was very substandard in comparison

Operator's comment: Dear Natasha, Thank you for your feedback regarding your recent experience. Due to safety concerns from heavy rains and flooding, we had to reroute the ship from Turnu Magurele to Vidin. I understand that the 6 hour bus ride from Bucharest in challenging conditions was not ideal, and I appreciate your patience. I also regret the inconvenience caused by the lack of umbrellas, poor lighting, and slippery ground conditions upon arrival. Regarding the excursions, we fulfilled our commitment by providing all passengers with the FREE four English-speaking tours promised. While I understand there may have been confusion about additional optional tours, these were not included in your package and had not been prepaid. We focused on ensuring that everyone received the included excursions to enhance your experience. Your feedback about the air conditioning and cleanliness has been noted and will be addressed with our maintenance team. I’m glad to hear that you found our staff exceptional; they genuinely strive to provide excellent service. Thank you for sharing your thoughts, and I hope you consider cruising with us again in the future. Best regards, Crucemundo

FRED SANDER

We did not leave from Turnu Magurele but from Vidin. A horrible 5 1/2hr bus ride from Bucharest in the rain. Both rest stops were at Service Stations where toilets were revolting! Arriving at the ship(in the rain- no umbrellas, poor lighting & uneven ground - very dangerous) we were given our room keys (they had me in the cabin with my cousin & this was not changed throughout the trip) and told to go to the dining room for dinner at our assigned table. We ate at 11pm! Next morning spoke to the Augustin, Tour Manager about our package. He rudely told me we were only entitled to 4 English speaking tours and none of the special tours. Crucemundo completely misled us and others. We were given no satisfactory explanation why the change of departure port and feel the tour refund was a con. Then asked why we had to sit at the same table the whole cruise and was told they were the rules. Felt like I was in boarding school. Decided I had to put this rude Manager aside and try and enjoy the Cruise that I had dreamt about for a long time. With 3 tour groups being Augustin's main focus we were made to feel like hangers on. Unfortunately, the air conditioner in our room (and others) only blew out air no cooling and it was very dirty. Most days we had stink bugs (shield Bugs) in our room. They came from the ceiling cavity. Entertainment a bit poor - asked for tips so assume Crucemundo poorly paid them. The staff were exceptional for their service and friendliness. To sum up we will never take a cruise with Crucemundo again.

Operator's comment: Dear Fred, Thank you for your feedback regarding your recent experience. Due to safety concerns from heavy rains and flooding, we had to reroute the ship from Turnu Magurele to Vidin, and I understand that the 5.5-hour bus ride from Bucharest was challenging. We appreciate your patience during this journey. Upon arrival, we provided dinner at 11 PM since that was when passengers reached the ship. Instead of canceling the meal, we ensured everyone received what had been promised. Our fixed seating arrangements prioritize safety and comfort, particularly for guests with allergies and dietary restrictions, allowing us to manage meal preparations effectively. We fulfilled our commitment by offering all passengers the FREE four English-speaking tours included in the package. While we understand there may have been confusion regarding optional tours, these were not part of the package and had not been prepaid. Our focus was on delivering the included excursions to enhance your experience. We appreciate your feedback about the air conditioning and cleanliness, which will be addressed with our maintenance team. I’m glad to hear that you found our staff exceptional; they truly strive to provide excellent service. Thank you for sharing your thoughts, and we hope you consider cruising with us again in the future. Best regards, Crucemundo

Peter Tidd

Under the guidance of tour manager Agustin the crew excelled in every department to make the cruise exceptional.

Operator's comment: Dear Peter, thank you so much for your wonderful review! We're thrilled to hear you enjoyed your experience with us. As a token of our appreciation, we offer special discounts for returning customers. We look forward to welcoming you back soon! Best regards, Crucemundo

René Hamel

It started with the departure from the Bucarest airport. The name Tour Radar was nowhere to be found on any signs held by personnel coming to pick us up. We saw 2 persons wearing Karpanen shirts holding Tripoppo signs with MS Fidelio written in the back of their Trippo signs. We presented ourselves to them and they were not awware Tour Radar were taking the same bus. She had to call her office to confirm they could take us. Bus was supposed to leave at 15:00 and at 16:30 she was still expectiing 6 passengers without having their names or flights. We arrived to late at the ship for luggages handling. We had to carry ourselve our luggage trough 2 boats before the MS Fidelio. Of course we mist the welcome cocktail.

Operator's comment: Dear Rene, Thank you for sharing your feedback regarding your transfer experience. I’d like to clarify that this was a collective transfer for all passengers on the cruise, provided to you for FREE. We communicated the time and location for the meeting point at the airport, but we did not specify that a sign with "Tour Radar" would be present. Instead, the common identification for the transfer was the name of the ship, MS Fidelio, as we accommodate passengers arriving through various platforms and agencies. The sign you saw was from an agency managing their group, while TourRadar serves as a platform where travelers individually book their cruise itineraries. Additionally, we often do not receive flight information from all passengers, and delays can occur. We strive to accommodate everyone by waiting for the remaining passengers. I regret that the transfer process did not meet your expectations, and I apologize for any inconvenience it may have caused. Thank you for your understanding. Best regards, Crucemundo

Lourdes Desira

The only disappointment we experienced was to the fact that there was no lift installed. All the services were excellent.

Operator's comment: Dear Lourdes, Thank you for your feedback. We’re glad to hear you enjoyed our services. We apologize for the inconvenience of the missing lift and appreciate your input. As a token of our appreciation, we offer special discounts for returning customers. We look forward to welcoming you back soon! Best regards, Crucemundo

Emmanuel

We had an enjoyable experience

Operator's comment: Dear Emmanuel, we appreciate your positive feedback. We're pleased to hear you enjoyed your experience. As a thank you, we are pleased to extend a discount for your future cruises. Kind regards, Crucemundo

Blaine Kennedy

This was an excellent trip. Food was very good, Staff was attentive and very good. The tours were very good. We learned at lot about the history and culture of a part of the world which had been obscure during our education because it was behind the Iron Currant. We are recommending the trip to friends.

Operator's comment: Dear Blaine, thank you for your excellent review! We're delighted to hear you enjoyed the trip and found the food, staff, and tours to your satisfaction. We appreciate your recommendation to friends. As a returning customer, you'll receive a discount on your next trip. Best regards, Crucemundo

Martin Stein

The ten day trip between Vienna and Bucharest was a very enjoyable experience. We had 3 meals every day that were really good. If I wanted to nit-pick I would say that the Italian dishes were not the chef's favorite, but everything was well done. The crew were all very friendly and efficient. The housekeeping was always done in the background with the fun towel sculptures on the bed that they do in cruises. The waitstaff in the restaurant was always there, and the boat in general was always clean and well maintained. We participated in the free excursions that were offered at every major stop. Every time local guides did the tour in English in a very professional way. They were not very long (just a few hours), but always very informative.

Operator's comment: Dear Martin, thank you so much for your wonderful review! We're thrilled to hear you enjoyed your experience with us. As a token of our appreciation, we offer special discounts for our returning customers. We look forward to welcoming you back soon! Best regards, Crucemundo

Samuel Birdsall

This was our first river cruise and it has ensured it won't be our last. From start to finish the ship MS Fidelio was excellent and the crew and service offered second to none. All staff were friendly and efficient without getting in the way. Food was plentiful and the quality impressive. I found the balance between onboard and ashore perfect. The number of inclusive tours was good, four in total in Belgrade, Budapest, Bratislava and Vienna and on all occasions the guides knowledgeable and entertaining.Tours available in 3 languages , English , Spanish and Dutch. Additional optional tours were also available at a price but we chose to explore ourselves. At no point did we feel pressured in to adding further tours. Most of the sailing was done at night leaving as much time as possible in the designated places to visit. The crew went out of their way to entertain the passengers. The cruise manager Augustine was very entertaining with a fantastic sense of humour, something akin to a cross between Hi-De-Hi and Borat. Price of cruise very reasonable and drinks prices on board not overly extravagant, similar to prices in the UK. I would recommend this cruise on the Danube on board the MS Fidelio to anyone. I will also mention the ease of booking through Tour Radar and the follow up communication was exceptional. Looking forward to my next foray.

Operator's comment: Dear Samuel, thank you so much for your amazing review! We're thrilled to hear you enjoyed your experience with us. As a token of our appreciation, we offer special discounts for returning customers. We look forward to welcoming you back soon! Best regards, Crucemundo