Shaji Mathews
Great trip! Colombia is a beautiful country and we were able to cover the main areas in 9 days. Could not visit Tayrona as it was closed during our visit. Tour company GuideEcuador was easy to deal with and communication was excellent via WhatsApp every step of the way. Good hotels and guides.
Operator's comment: Thank you so much Shaji, for your kind words and for taking the time to share your experience! It was a pleasure assisting you throughout your trip. We truly appreciate your recognition of our communication, hotels, and local guides. Your feedback motivates us to continue providing memorable travel experiences and excellent service.
Laurie Kassen
I gave this 4 stars because the entire Galapagos experience is so amazing. However, this tour is misrepresented as one of the other reviewers noted. Our 9-day tour was presented to us as "Fully Guided - An experienced guide will be with you for the entire trip." It also states that you will join this small group "and forge lifelong friendships." My husband and I had just finished a fully-guided small group tour (with a different tour company) through Ecuador mainland and we truly did have a guide with us 24/7 and we had a small group of 16 people that we traveled with for 8 days. This is NOT that type of tour. My husband & I were the only 2 on this 'tour' - which really isn't a tour but rather a guide in each island is responsible for explaining to you what to expect for those 1-2 days and may help you get to those tours/ferries/etc for which the operator made the reservations for. Some guides were excellent and helped us navigate airports, ferry lines, and tour boats. Others we saw 5-10 minutes upon arrival at the island and were told to ask the hotel lobby staff if we had any questions during our stay. Others sent a taxi driver - whom typically didn't speak English. This is definitely not a fully guided tour. You spend a lot of time on your own - which worked OK for us but certainly not what we expected.
Operator's comment: Thank you very much for taking the time to share your feedback. We are truly happy to hear that you enjoyed the amazing Galapagos experience overall. We would like to clarify that our island-hopping programs are designed to guarantee departures even for solo travelers, couples, or small private bookings, while also offering group departures whenever available. This flexible format allows us to adapt to our travelers’ preferred travel dates rather than requiring fixed departure schedules. In the Galapagos Islands many excursions and visitor sites operate with local certified naturalist guides assigned per island and per excursion in accordance with Galapagos National Park regulations. We understand that the wording of “fully guided” may have created a different expectation, especially compared to traditional escorted group tours, and we truly appreciate your comments as they help us improve how we present our programs and services. Thank you again for traveling with us, and we hope the unique wildlife and landscapes of the Galapagos left you with unforgettable memories.
Daniel Schnob
The tour was quite informative. We learned a lot about the culture and history of Colombia. There were also some very interesting and fun excursions to the countryside. All the guides, with one exception, were very experienced and knowledgeable. Most of the hotels were basic, some with very small rooms and one with no hot water. The food was quite good although our inability to speak Spanish made some interactions with locals difficult at times. I felt like this was a country that was just starting to learn the intricacies of hosting tourists. I would recommend this tour for the curious traveller with a fondness for adventure and learning.
Operator's comment: Thank you for sharing your travel experience with us. Colombia is a beautiful country with a rich culture, and we are happy to know you had the opportunity to visit this wonderful destination. We are sorry for the inconvenience you experienced, especially with the hot water. Your feedback is very valuable to us, as it helps us provide better service. We hope to travel with you again in the future.
Daniella Valdez
The best experience I've ever had! Everyone made it so perfect!
Operator's comment: Thank you so much for your amazing review! We’re thrilled to hear you had such a perfect experience—that truly means a lot to us. We hope to welcome you for another unforgettable adventure in Latinamerica!
Eckhard Finke
We were very satisfied with the service and responsiveness. They responded quickly to our questions with very friendly and helpful answers.
Operator's comment: Thank you so much for your kind words! We’re really happy to hear that you were satisfied with our service and responsiveness, and that our team was able to support you with quick and friendly communication throughout your trip. It was also a pleasure sharing part of the experience with you during your visit—we truly enjoyed that moment together. Thank you again for choosing Guidecuador. We hope to see you again for another adventure in Latinamerica!
Desurathan Naidoo
Very well organized itinerary and attention to details with our guides . Accommodation was unique and comfortable. Guides were very helpful and friendly . Would definitely recommend this tour to others as it covered more than 2/3 of the country .
Operator's comment: Thank you so much for your kind review! We’re really happy to hear that you enjoyed the itinerary and felt everything was well organized. It’s great to know our guides made a positive difference with their friendliness and attention to detail, and that you found the accommodations both unique and comfortable. We also love that you were able to experience so much of the country—it truly makes the journey extra special. Thank you for your recommendation, it means a lot to us! We hope to welcome you back for another adventure in Latinamerica someday! Warm regards, Guide Team
Tom Powers
Travel today apparently is impossible without a smart phone. Even though I just happened to have mine with me, the transfer fee was the best $70.00 I've spent in my life. Joshua Santa Maria knew how to to all that stuff--take a screenshot of my passport photo, forward it to the authorities to get a temporary visa and the declaration, etc. This was needed at several stops along the way. The people on San Crostobal apparently alerted the people on Santa Cruz that I had a hearing problem so my host made it a point to talk loud the whole time. Edison was a great guide for the diving. Beside the care from the people involved the experience itself was all I bargained for.
Operator's comment: Thank you so much, Tom, for sharing your experience with us! We completely understand how challenging travel logistics can feel nowadays, so it truly means a lot to hear that our team, especially Josue, was able to support you every step of the way and make the process smoother for you. We’re also very happy to know that the team took special care to ensure you felt comfortable throughout the trip, and that you enjoyed your time in Santa Cruz and the diving experience with Edison. Creating a thoughtful and personalized journey is exactly what we aim for. Thank you again for trusting Guidecuador. We’re so glad to hear the experience lived up to your expectations, and we hope to welcome you back for another adventure in the future! Warm regards, The Guide Team
Zoya Novikov
We recently completed an incredible trip through Mexico that combined cities, ancient history, colonial charm, and tropical beaches at Cancun area. This was amazing and even that we were a bit worry about the country at the beginning. Thank you guys, for organize such a marvelous experience, we will contact you again son for our next trip in latam. Cheers Zoya
Operator's comment: Hello Zoya, thank you for sharing all your memories with us! , we are glad to know about your great time in Mexico , as you know now you have friends in Latin America and we will be happy to see you again. Regards Guide Team
Janice Denovan
Good tours, good hotels, good transport and good communication. I was the only the only guest on a 7-day tour in February but tour dates were coincident with Ecuadorian national holiday aka "Carnival" so I had a good time partying with the locals.
Operator's comment: Thank you for your lovely review! We're so glad to hear you enjoyed the tours, hotels, transport, and communication during your trip. And what a fun time to visit! Being here during Carnival is always special, and it’s great that you got to celebrate and enjoy the festivities with the locals. Thanks again for traveling with Guidecuador—we’re really happy you had a great experience and hope to welcome you back to Latin America one day! Warm wishes, Guide Team
Cyra Kussman
We were expecting another group tour, so were a little surprised by the fact that there was no group, no tour guide per see and no coach. However , we loved the service we received, the one on one help and attention. It was so powerful to arrive at the second island in the Galapagos and trying to put my bags out of the water taxi, from a ferry, and having somebody say, "Hi Cyra, welcome, your taxi is waiting.".Everybody was on time, it was organized and coordinated. It was a great price, a wonderful experience and I would highly recommend it to anybody. Thank you.
Operator's comment: Thank you so much for your wonderful review, Cyra! We're delighted to hear that you enjoyed the personalized service and attention throughout your trip. Our goal is to make every part of the journey smooth and stress-free, so we're glad those little details made a difference. Thank you for trusting us with your Galapagos adventure and for your recommendation. We hope to welcome you back again someday! Warm regards, Guide Team