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Hoi An Express

Rita“Our 21 day tour was excellent. We were picked up at the airports, the hotels etc spot on time. Our guides (particularly Ann) were amazing. They were so accommodating. Because there were only two of in our group we were able to see and do so much more. ...“

Hoi An Express

Hoi An Express

4.4/5 - Excellent
Headquarters in Ho Chi Minh City, Vietnam
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TOURS
41
AGE RANGE
1-80
RESPONSE RATE
100%
RESPONSE TIME
3h
Best price on your Hoi An Express tour
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Awards & Recognitions

Tour of the Year  Cultural

Hoi An Express Guides

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+5
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ends in 67:38:25
  • 100% Vietnamese owned company
  • Specialists in local life's experience
  • Daily tour option diversity
  • 24 hours service

Hoi An Express is a luxury tour operator with the ability to offer flexible and customizable tour options in, but not limited to, Vietnam, Cambodia and Laos. Focusing on high-end visitors and clienteles, we offer services such as: - Inbound tours all around Indochina...

Hoi An Express is a luxury tour operator with the ability to offer flexible and customizable tour options in, but not limited to, Vietnam, Cambodia and Laos. Focusing on high-end visitors and clienteles, we offer services such as: - Inbound tours all around Indochina - Domestic and international flights - Hotel accommodation in 3 to 5 star hotels and resorts - Visas or confirmation letter of visa issued at port of entry - Car rentals, especially high-class sedan (Mercedes brand) - Meetings, Incentives, Conventions, and Exhibitions (MICE) services such as team building and seminars - And much more…. “Why Hoi An Express?” Hoi An Express specializes on high-standards services. Not only do we offer the classic tours but also thematic tours (i.e. golf, beaches, history, family, culinary), VIP tours, and honeymoon tours. As Hoi An Express is headquartered in Vietnam, we can assure to provide the best services and most authentic experience within its borders. Moreover, we offer a very competitive range of prices. We are also developing our MICE services to provide the best quality and professional services to customers and partners. We have already provided MICE packages to some prominent clients such as Baker and McKenzie Law Firm, Volvo Singapore, PARKROYAL, Endress + Hauser, MarcoPololine and Travelport Hong Kong.

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187 Hoi An Express Reviews

Excellent
70%
Good
21%
Average
9%
Rather Poor
1%
Bad
1%
Accommodation
4 / 5
Transportation
4.5 / 5
Meals
4.5 / 5
Value for money
4.5 / 5
Guide
4.5 / 5
Write a review
  •  reviewer 1
    10 Days From the South to the North of Vietnam
    4.5 - Excellent
    Written on December 1, 2018
    A great tour to get a flavour if Vietnam and do everything most people want to do when visiting. Everything was so we'll organised and you were looked after c…
    Read more
  • MW
    6 Days Lively Laos
    2.5 - Average
    Written on November 29, 2018
    The operator has not paid the hotel. So, the hotel was collecting from us. The next destination, the hotel does not know we are booked in that hotel. Our names …
    Read more
    Hoi An Express commented on this review
    Dear Marietta. Thank you for notifying us of the problem. We strive to provide you with the best possible service, and if we fail to meet your expectations, it is important for us to know. We apologize for the service issues, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts themselves in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Please finds our answers for your complain below: - Hotel in Luang Prabang: we had paid for the hotel. However, the hotel has not received payment yet before you checked in. It is not true statement from the hotel. On other hand, you did not advise your travel consultant (Hoi An Express) for emergent assistance. We were sorry for being updated so late as we have not received any notification in related to your chat on TourRadar (Please note TourRadar is not your tour operator). After receiving your call, our Director settled the issue for you. - Hotel in Vientiane: the hotel reserved your room under our company name. That was the reason it advised your name had not been there. Again we did not receive notification about your chat on TourRadar. We have tried to call your mobile but failed. We also called the hotel to connect with you but still failed. After all, we are sorry for any frustration that has occurred. In the future, please stay in contact with your tour operator/Travel Consultant who arranged tour for you for any assistance. Please note that TourRadar is not travel agency. Your business is important to us, and we hope that you will give us another opportunity to serve you and show you our improvement. Thank you again for bringing these matters to our attention.
  • ED
    10 Days From the South to the North of Vietnam
    3.5 - Good
    Written on November 27, 2018
    Had an unforgettable experience travelling from South to North Vietnam. A very well organised itenary, we always got picked up on time and had a comfortable j…
    Read more
    Hoi An Express commented on this review
    Dear Emma, Thank you for your letter describing the problems that you have encountered with Hoi An Express. We appreciate your candor. Please accept our sincere apologies. However, please keep in mind that, not every storm is the same. Depending on the direction of the storm, we would decide what to offer for backup plan. There was a certain reason why you could not sleep in Ha Long. What is the point of staying there and risking your life? Noone would know when the storm would last as well. We are in this business for years and we know what is good decision for you. Even if Besides, it also depends on which activities you have taken and what is leftover. In your case, you were still able to take 4 hour cruise journey (in contrast, our previous guests totally could not enter the cruise at all and had to go back Ha Noi immediately). If you look at our brochure: - 2D1N cruise: USD 179/pax - One day tour Ha Long (USD 179/pax) + Bat Trang (USD 79/pax) + 3* accommodation (USD 40/room/night) + 2 meals (USD 30/pax) If the tour had been cancelled, you surely would not have gotten the same thing back. It is clearly we compensate more than enough for what you could get. Last but not least, on your arrival, we do provide daily tour brochures for your freetime. Please do not say there is no tip or option. We hope that above information is somehow clear your bad impression over us. Your business is important to us, and we hope that you will give us another opportunity to serve you and show you our improvement. Thank you again for bringing these matters to our attention.
  • AM
    14 Days Best of Vietnam & Cambodia
    4.0 - Good
    Written on November 26, 2018
    very nice tour, good itinerary: highlights ot the country (north / center / south) and angkor temples, good Price, good 3* hotels, most of them downtown, small …
    Read more
  •  reviewer 5
    10 Days From the South to the North of Vietnam
    4.5 - Excellent
    Written on November 26, 2018
    Pros - Van always arrived on time, provided bottle of water and wet wipes everyday, meals were freshly cooked, visit to sites were excellent, small group of 9 w…
    Read more
  • CS
    10 Days - Beauty Of Indochina
    5.0 - Excellent
    Written on November 19, 2018
    We had 3 guides Duc in Vietnam, Phirn in Cambodia and Van Thong in Laos. All were excellent great to have truly local knowledge. At all times Hoi An Express t…
    Read more
  • RV
    14 Days Best of Vietnam & Cambodia
    3.0 - Average
    Written on November 13, 2018
    Communication needs improvement. Without a guide that travels with the group there is lack of continuity. To compensate for this the local guides need to receiv…
    Read more
  • YH
    21 Days Thailand Laos Vietnam Cambodia
    5.0 - Excellent
    Written on November 11, 2018
    Thank you for so much help before the tour and the wonderful staff you provided to make our trip something we will always cherish! I would love to give feedbac…
    Read more
  • DM
    14 Days Best of Vietnam & Cambodia
    4.5 - Excellent
    Written on November 10, 2018
    Took the 3 star option. All hotels were good quality, clean and central with helpful staff. Ha long bay was an amazing way to start the tour. Tour of Hà Nội was…
    Read more
  • RM
    21 Days Thailand Laos Vietnam Cambodia
    5.0 - Excellent
    Written on November 6, 2018
    Our 21 day tour was excellent. We were picked up at the airports, the hotels etc spot on time. Our guides (particularly Ann) were amazing. They were so accom…
    Read more

About Hoi An Express

Hoi An Express is a luxury tour operator with the ability to offer flexible and customizable tour options in, but not limited to, Vietnam, Cambodia and Laos. Focusing on high-end visitors and clienteles, we offer services such as: - Inbound tours all around Indochina - Domestic and international flights - Hotel accommodation in 3 to 5 star hotels and resorts - Visas or confirmation letter of visa issued at port of entry - Car rentals, especially high-class sedan (Mercedes brand) - Meetings, Incentives, Conventions, and Exhibitions (MICE) services such as team building and seminars - And much more…. “Why Hoi An Express?” Hoi An Express specializes on high-standards services. Not only do we offer the classic tours but also thematic tours (i.e. golf, beaches, history, family, culinary), VIP tours, and honeymoon tours. As Hoi An Express is headquartered in Vietnam, we can assure to provide the best services and most authentic experience within its borders. Moreover, we offer a very competitive range of prices. We are also developing our MICE services to provide the best quality and professional services to customers and partners. We have already provided MICE packages to some prominent clients such as Baker and McKenzie Law Firm, Volvo Singapore, PARKROYAL, Endress + Hauser, MarcoPololine and Travelport Hong Kong.

Hoi An Express videos

  • 10 Days from the South to the North Vietnam
  • 17 Days Vietnam & Laos
  • 14 Days Best of Vietnam & Cambodia
  • 4 Days South of Vietnam
  • Hoi An Express Slideshow
  • Show more...
  • 4 DAYS CENTRAL OF VIETNAM
  • Hoi An Express Travel
10 Days from the South to the North Vietnam

Hoi An Express Guides

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