Did you go on tour with Sheriff?
Sheriff Hassan Guide at Encounters Travel
Share Sheriff's profile
Sheriff's Reviews from travellers
Operator's comment: Dear Phuong, Thank you for taking the time to get back to us with your feedback, it's very much appreciated. I'm really pleased to hear that you were happy with the service Sherif provided you with, he's one of most experienced and loved guides so I'm sure he'll be happy to read your comments, which we'll be passing on. I'm sorry you found that your Gluten Free dietary requirements weren't catered for perhaps as well as they could have been. In general we haven't found this to be a problem with the hotels we use as there will normally be a good selection of options to suit all dietary requirements in the hotels we work with, though we do always still pass on meal requests such as yours. On the sleeper train in particular options can be more limited as the train operator doesn't offer a large selection to choose from, though again, we do always pass on dietary requirements when reserving the tickets. I agree that we could have communicated this better so you perhaps could have taken some food on board in case the included meals were not suitable for you. Overall I'm pleased to hear that the meals didn't spoil your overall enjoyment of the tour and that you're still able to consider the 'best trip ever!', that's exactly the type of feedback we aim to receive. Thank you once again for your constructive feedback, I hope that you'll decide to join us on another adventure in the future.
Operator's comment: Hi Tim, Thank you for taking the time to get back to us with your feedback. I’m sorry that you weren’t happy with the way the guiding was managed on this tour. All guides do have their own individual style and as most are very proud of their country, they do want to get a lot of information across to you. There's always a balance to strike between doing that and giving free time to explore, and we have to be careful not to upset other people in the group by going too far the other way either. However, if you want to miss out on some of the explanations and history and just explore independently, you should be able to do that. That is within reason though, as the guide does need to be careful that they know where everyone is, sometimes because the sites are so big it can be easy to get lost and separated if you haven't been told where the guide is moving on to with the group next, and also on travelling days where we need to be careful to keep to a schedule so further visits later in the day aren't affected. We're having a chat with the guide on your tour just to make sure that they do allow some flexibility of the kind you obviously wanted more of. To get a fully flexible time where you can listen and explore independently as much as you like, we do run a lot of tailor-made tours which are much more suited to accommodating this than a group tour.
Operator's comment: Dear Benjamin, Thanks for taking the time to get back to us with this feedback, it's very much appreciated and I'm really pleased to hear that you had such a good time in Jordan. It's also great to hear that you were happy with the services of Hasan and that the accommodations met with your expectations. I hope that you can join us for another adventure in the future! Encounters Travel