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Sheriff Hassan Guide at Encounters Travel

Canada

10 Reviews
Avg. Rating
4 Tours

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Sheriff's Reviews from travellers

 reviewer 1
9th January 2019
Tour was fantastic! Got to see so many things with an excellent guide and didn't have to worry about planning any of it. Hote...
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 reviewer 1
21st October 2018
Had a great time which was made special due to are fantastic guide Sheriff. Everything was run like clockwork well done to t...
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 reviewer 1
15th October 2018
I have just returned from a tour in Egypt and have had an excellent time. It was an adventure tour and covered all the major ...
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 reviewer 1
13th August 2018
The tour was fantastic, Sherif was the best guide ever! You could tell he was absolutely passionate about his job, his craft,...
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Operator's comment: Dear Phuong, Thank you for taking the time to get back to us with your feedback, it's very much appreciated. I'm really pleased to hear that you were happy with the service Sherif provided you with, he's one of most experienced and loved guides so I'm sure he'll be happy to read your comments, which we'll be passing on. I'm sorry you found that your Gluten Free dietary requirements weren't catered for perhaps as well as they could have been. In general we haven't found this to be a problem with the hotels we use as there will normally be a good selection of options to suit all dietary requirements in the hotels we work with, though we do always still pass on meal requests such as yours. On the sleeper train in particular options can be more limited as the train operator doesn't offer a large selection to choose from, though again, we do always pass on dietary requirements when reserving the tickets. I agree that we could have communicated this better so you perhaps could have taken some food on board in case the included meals were not suitable for you. Overall I'm pleased to hear that the meals didn't spoil your overall enjoyment of the tour and that you're still able to consider the 'best trip ever!', that's exactly the type of feedback we aim to receive. Thank you once again for your constructive feedback, I hope that you'll decide to join us on another adventure in the future.

 reviewer 1
11th July 2018
Amazing - Egypt was great and Sheriff was amazing. Totally worth every penny.
 reviewer 1
11th July 2018
Amazing place and Sheriff was awesome.
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 reviewer 1
7th July 2018
Sheriff was truly the funniest and most professional guide I've ever had. He made the trip so adventurous and fun. Very knowl...
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 reviewer 1
7th April 2018
There should be time right at the beginning for fellow travellers to get to know each other. Travellers should be allowed to...
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Operator's comment: Hi Tim, Thank you for taking the time to get back to us with your feedback. I’m sorry that you weren’t happy with the way the guiding was managed on this tour. All guides do have their own individual style and as most are very proud of their country, they do want to get a lot of information across to you. There's always a balance to strike between doing that and giving free time to explore, and we have to be careful not to upset other people in the group by going too far the other way either. However, if you want to miss out on some of the explanations and history and just explore independently, you should be able to do that. That is within reason though, as the guide does need to be careful that they know where everyone is, sometimes because the sites are so big it can be easy to get lost and separated if you haven't been told where the guide is moving on to with the group next, and also on travelling days where we need to be careful to keep to a schedule so further visits later in the day aren't affected. We're having a chat with the guide on your tour just to make sure that they do allow some flexibility of the kind you obviously wanted more of. To get a fully flexible time where you can listen and explore independently as much as you like, we do run a lot of tailor-made tours which are much more suited to accommodating this than a group tour.

 reviewer 1
8th May 2017
I am usually a do-it-yourself kind of traveler, so taking a five-day tour package is quite rare for me (maybe 3 times in the ...
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Operator's comment: Dear Benjamin, Thanks for taking the time to get back to us with this feedback, it's very much appreciated and I'm really pleased to hear that you had such a good time in Jordan. It's also great to hear that you were happy with the services of Hasan and that the accommodations met with your expectations. I hope that you can join us for another adventure in the future! Encounters Travel

 reviewer 1
26th September 2016
I can't recommend this tour and this country enough! The hotels were great, staff were fantastic and the sights were simply ...
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