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Sameh Makram Guide at Travel Talk
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Operator's comment: Hi Hilary, thank you for your feedback, we value all our customer’s feedback to deliver the best service to our passengers as possible. If you could please send your full query to our Customer Service team on firstname.lastname@example.org , one of our Customer Service rep will be able to look into the points you have brought up. Regards to your comment about non of the food are included , you state it's all extra , the entrance fees are not included etc.. If you could kindly review the inclusion section of your tour it clearly states what's included and what's not included. On your tour all breakfast are included and while you were on the the Felucca for 2 nights , your breakfast, lunch and dinner was included as it states on our website. It also states under inclusions , entrance fees to sites and museums are not included. People travel to experience other cultures, you may have found Egypt way of life different to Hong Kong or Mexico but that's the beauty of it , people get to experience how each person lives around the world. Thank you
Operator's comment: Hi Matteo, thank you for your review we value all our customer’s feedback to deliver the best service to our passengers as possible. Our Operation Department is looking into your query during your tour, please allow us a short time to investigate all point you have brought up as well as looking over all passenger survey forms from that tour . We should be able to get back to you soon as possible. Thank you. Travel Talk Team
Operator's comment: Hi Kirissi, thank you for your review , it's very important to us, we're glad to hear you had an amazing time, I do agree Egypt is a wonderful destination , full of history and culture and yes Sameh is one of a kind, we're so lucky and happy to have him on our team. Hope to see you again on one of our other tours. Travel Talk Team
Operator's comment: Hi Ben, Thanks for your review, we appreciate it. We've noticed you only gave 2 stars out of 5 stars for accommodation and for transport, meals and value you gave 3 stars out of 5 stars. Could you please provide us with reasoning or the issues that you experienced whilst on the tour? We take your feedback seriously so we can continue improving our tours. Thank you.
Operator's comment: Thanks for the great feedback, we are very lucky to have Sam working for us and glad you enjoyed your trip! - TT Team
Operator's comment: Thanks for the recommendation, we are very lucky to have Sameh working for us and glad you enjoyed your trip! - TT Team
Operator's comment: Thanks for taking the time to leave a review. We are very lucky to have Sameh working for us and glad you appreciated his efforts! - TT Team