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Borek Seehak Guide at World Expeditions
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Operator's comment: World Expeditions regrets that you were involved in an accident while travelling on a cyclo in Cambodia. We were however concerned that you felt we had not provided adequate support to you during and after your accident. As you know, once the accident occurred we provided you with every support in country and instructions on notifying your travel insurer about this accident. We also advised you to visit a specific medical clinic in Cambodia whom we are aware conducts medical services endorsed by the Australian embassy. It is disappointing that these instructions were not followed and that as a result, you have been unsuccessful in making a claim for your medical expenses on your travel insurance policy. Taking a cyclo ride is a universally adopted activity in tours in Asia and is not struck off the insurers list as a high risk activity. While we empathise that you had this accident, we are satisfied that the activity contains an acceptable level of risk in the context of the inherent risks, which you agreed to pre trip, as part and parcel of adventure travel and travel more widely. As was referred to in our correspondence, we wish you a speedy recovery and have conducted a thorough investigation into all aspects of what occurred in line with our operational standards and our longstanding reputation for running safe and enjoyable trips the world over.