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Alex Ross Guide at Fresh Adventures
Languages I guide inEnglish, EH.
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Alex's Favourite Tour
British Columbia Ski Tour 11 Days
Unforgettable Tour Memory
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Alex's Reviews from travellers
Operator's comment: And thank you for an incredible review Portia. I hope you miss BC and the tour as much as BC and I miss you! You totally crushed it on your tour and I enjoyed riding with you. Stay in touch, you are Fresh Adventures Family now!
Operator's comment: Thanks for reviewing Jimmy. Loved having you on the tour and it was awesome snowboarding with you and doing some hiking. Hope you had a good birthday on the trip and enjoyed your cake. Keep in touch!
Operator's comment: Thanks so much for the amazing review Jon! I really enjoyed seeing you and Justin again this year. You two are legends and super fun to ride with. Big thanks to Justin for gracing our Instagram and sorry we didn't get a shot of you.... guess we'll have to get a sweet hiking shot this summer?! Keep in touch and hope to see you soon!
Operator's comment: Hi Cheng and Eoghan, Thanks for taking the time to leave a review. Of course I am really sorry that the tour wasn't all that you were hoping for. We do everything we can to exceed expectations and I really wish that we could have exceeded yours as well. You are right- we do say that the tour is appropriate for beginners, which I really believe is the case. We have had many guests arrive who have never skied or boarded before and every one of them has had a great experience and become passionate for the sport. I really thought that everything was clear before you had booked the tour and arrived. Being your first time boarding you both knew that you would be in lessons with the snow school. (we are not allowed to instruct on the hill and are partnered with the snow school at each mountain). You are also right that I did spend the majority of the time on mountain with the majority of the group. Running a group tour is very difficult and when 7 skiers are advanced and 2 want to ski on the bunny hill I need to ensure that the majority of the group is taken care of. While the guiding component of these tours is meant to help all levels find terrain that is appropriate for them, the primary focus is to help intermediate and advanced skiers take their skiing off piste and ski safely through terrain that is more complicated and difficult to enjoy without some help. In some cases we help beginners on our tour connect with the mountain hosts provided by each resort to explore some groomed runs at a more relaxed pace. Now to address the injury you mentioned. Our duty as a tour company is to ensure that if an accident occurs you get the care you need, which while working in these resorts means getting you to ski patrol (who are much better equipped to handle medical situations than we are). For both safety and liability reasons we are in no circumstances supposed to act as a primary care provider or ambulance in the case of transporting you to the hospital or doctor like you requested. (What would happen if your condition drastically got worse while I was driving with you in our van? I would be busy driving and if I pulled over to stabilize you, you would be on the side of a road in a worse situation than you started off in at the ski hill). During your incident I briefly assessed you (in the scope of my extensive first aid training) and asked if you would like to be connected with ski patrol, who could make a more thorough assessment and provide recommendations and transport options to get you to a doctor. You said it was not serious enough for ski patrol and by doing so you declined help in our scope. (During a ski tour like this our guests and guides do fall, which is a part of the sport. A slow speed and low angle fall on the bunny hill, with the patient fully alert and conversing normally is not reasonable cause for alarm). It was also a holiday so I was not able to bring you to a doctor or physiotherapist, but offered to refund your lift tickets for the next days and book you in for physiotherapy, massage or a doctor. At that point you declined. Neither of you participated in any group social activities (such as New Years Eve, group lunches or the hot springs excursion). All we can do is offer the group activities and help you enjoy the area, but if you choose not to participate we need to continue the tour as usual. Unfortunately you never actually told me that you had any concerns or weren't getting what you were hoping for out of the tour, although if you had I would have bent over backwards to make any changes to make sure your experience improved. When we returned from the hot springs you and I met and you told me that you wanted to leave the tour. I asked if there was any kind of alternative that might improve your experience and you refused to talk to me further. I offered to refund your lift tickets and arrange alternative activities like dog sledding, snowmobile tours and snowshoeing, which you declined. I offered to refund the remaining portion of your tour and arrange a trip to the Yukon to go northern light viewing and you declined. I offered to arrange a shuttle to Kelowna and alternate accommodations and you declined. Then I spoke with each of our partners and made arrangements to get you as much of your money back as possible and was able to refund you for the majority of your tour (minus the hotel nights and lift tickets that you had already used). So Cheng and Eoghan, I hope that you enjoyed the remainder of your trip. I hope you are happy with the refund that I was able to offer you and thanks again for taking the time to provide your feedback. After several hundred delighted guests you are the very first guests who have had a negative experience, so the review really helps us work on improving.
Operator's comment: Kostas.... you are family! Thanks for the amazing review. I am glad you had a good time and am so glad we nailed your toeside game. Dayum! That was a lot of toeside. Keep in touch and hope to see you again soon!
Operator's comment: Gail! Thanks so much for the review. I'm glad you had a good time and hope you have enjoyed the past couple months in Australia. I hope to see you again on a hardcore camping and hiking tour! Keep in touch!
Operator's comment: Thanks so much for taking the time to review Lydia. I really enjoyed meeting you and am glad you enjoyed the tour. I would love to see you again for a tour of the Rockies this summer. Stay cool!
Operator's comment: Thanks so much for the amazing review! I really enjoyed having you on the tour and am so glad to hear you had a good time. Please keep in touch and hopefully we will see you again soon in the future!
Operator's comment: Vitalina, thanks so much for the great review! It was so nice to meet you all and I am really glad you had a good time. Thanks for helping so much as well! I hope to see you again on a Rockies or Yukon tour. Keep in touch!
Operator's comment: Thanks so much for the amazing review Myriam! I loved hanging out with you and showing you the Rockies. Please keep in touch and come back for another adventure!
Operator's comment: Thanks so much for the amazing review Kathryn! I really enjoyed spending such a fun week in the Rockies with you. I will save some fudge (or Schnapps) for your next tour. Keep in touch!
Operator's comment: Nojan- you are too kind! Nonetheless I really appreciate the great review and am glad you had such a good time. Looking forward to seeing you in the West again. Keep in touch!
Operator's comment: Ann, thanks so much for your amazing review. I am really glad to hear that you enjoyed your time out here. I can't wait for you to return for another adventure either!
Operator's comment: Thanks so much for the amazing review Demetria! I loved having you on the tour and can't wait til we conquer the Yukon together! Hope the rest of your trip was amazing. Keep in touch!
Operator's comment: Thanks so much for the great review Drew! You were an amazing member of the team and I am glad you enjoyed your tour. Looking forward to seeing you again and I hope you had a good winter. Come visit!
Operator's comment: Thanks so much for the lovely review Lea. I loved having you and Ian on the tour and I am glad you had a great time. Looking forward to your next visit! Hope Kailee is growing strong and learning to swim for her surfing tour in the future!
Operator's comment: Thanks for your kind review. I am glad you had a good time and enjoyed Vancouver Island. Hope to see you again!
Operator's comment: Louise and Russell! Thanks so much for the amazing review. It was so great having you both and the tour and skiing together. You are both fantastic skiers. I am in Nelson now and heading for "Drop and Stop" tomorrow and I am sure it won't be the same without Russell's heroics and yard sales. Keep in touch!
Operator's comment: Thanks so much for the amazing review Kate. I loved having you on the tour and I am so glad you had a good time. You were absolutely majestical. Hope to see you on more adventures in the future- would that be even impossible?!
Operator's comment: Thanks so much for the amazing review Laura. I really enjoyed having you on the tour and am glad that you enjoyed it so much. You are a great snowboarder! Hope to see you again next winter.
Operator's comment: Thanks for the amazing review Louise! I really enjoyed meeting you and Richard and am glad you had fun. I hope to see you back next year for a camping tour or another ski tour. Keep in touch- you're family now!
Operator's comment: Thanks so much for the great review Matt. I am so glad you had a great time. Enjoy the rest of your time here and hope to see you again soon!