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Butterfield & Robinson

Butterfield & Robinson

Headquarters in Toronto, Canada
OVERALL RATING
4.9/5 - Excellent
TOURS
39
RESPONSE RATE
70%
RESPONSE TIME
8h
See all tours

20 Butterfield & Robinson Reviews

Excellent
95%
Good
0%
Average
5%
Rather Poor
0%
Bad
0%
Accommodation
5 / 5
Transportation
5 / 5
Meals
5 / 5
Value for money
5 / 5
Guide
5 / 5
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Looking for a specific tour? 39 Butterfield & Robinson tours
Check it out
  • RB
    Burgundy Biking
    5.0 - Excellent
    Written on October 20, 2017
    I just took my ninth B&R trip and this one was the best. Their trips are expensive but they are excellent value.
  • TE
    Japan Biking
    5.0 - Excellent
    Written on October 18, 2017
    B & R's biking trip in Japan was over the top. Beautiful scenery, quiet roads, wonderful cultural experiences. This was the very best bike trip that we have e…
    Read more
  • MM
    Puglia Biking
    5.0 - Excellent
    Written on October 10, 2017
    Just returned from Biking in Puglia. The trip was an experience of a lifetime. The guides, Irena, Eduardo and Glyn were amazing and always did their upmost t…
    Read more
  • MC
    Prague to Vienna Biking
    5.0 - Excellent
    Written on September 12, 2017
    Prague to Vienna trip was beyond our expectations. Flo, our guide always made the extra effort to be sure everything went smoothly on the trip. Flo was full of …
    Read more
  • JH
    Vienna to Prague Biking
    5.0 - Excellent
    Written on August 2, 2017
    Our trip can only be described as Magical. The guides were personable, professional, and the epitome of accommodating. The accommodations were top notch. We …
    Read more
  • M
    Puglia Biking
    3.0 - Average
    Written on May 19, 2017
    Recently came back from a family Puglia trip. Unfortunately, this trip did not live up to the B&R reviews and expectations. Big disappointment. We've taken ad…
    Read more
    Butterfield & Robinson commented on this review
    Hi Marina, Thanks for taking the time to share your feedback, and for the kind words about B&R’s portfolios and your past recommendations to peers. We’re sorry to hear about your experience with one of our guides in Puglia, and understand the importance of suitable and appropriate behaviour from our guides, especially around children. B&R has established a set of standards and level of service for the traveller experience that we trust runs across all itineraries in all of our destinations. To hear traveller feedback suggesting otherwise is disappointing and we have used this opportunity to address and amend the performance of this guide. We hope you will accept our apology and think fondly of your previous experiences with B&R. We believe this was an anomaly and would love to see you back on the road with us in the future.
  • J
    Puglia Biking
    5.0 - Excellent
    Written on November 26, 2016
    Amazing trip cycling around Puglia from Brindisi to Bari. The two guides went out of their way to make sure every experience was exceptional. All our needs were…
    Read more
  • SM
    Tuscany Self-Guided Biking
    5.0 - Excellent
    Written on July 26, 2016
    Wow! My fiancée and I just got back from a Tuscany Self-Guided trip and we can’t stop talking about how amazing it was. What a special way to explore and exper…
    Read more
  • MR
    Tuscany Biking (8 destinations)
    5.0 - Excellent
    Written on July 13, 2016
    We just came back from Family Cycling in Tuscany for the second time and loved it all over again. Everyone who joined us on the trip had a great time.
  • GE
    Provence Luberon Biking
    5.0 - Excellent
    Written on July 13, 2016
    Everything was excellent from the people to the food, accomodation, guides and more. This is a must do trip if you're travelling in the South of France. Guides…
    Read more

About Butterfield & Robinson

Butterfield & Robinson—the world’s premier active travel company—designs incredible journeys to the world’s most amazing places. Crafted from the finest ingredients (exceptional lodgings, incomparable access, stellar wines and food, experienced guides and more than a few secrets), B&R’s Biking, Walking, With the Kids and custom Bespoke trips combine active adventure with unparalleled cultural immersion in the world’s greatest destinations. Choices are unlimited as our team of travel designers can take care of any request: villa rentals, unguided travel, unforgettable family vacations and we excel at last minute travel requests.

Butterfield & Robinson videos

  • Main Page Video
  • Butterfield & Robinson's Puglia
  • Tuscany With Butterfield & Robinson
  • Loire Valley with Butterfield & Robinson
  • Butterfield & Robinson -- Burgundy
  • Show more...
  • Butterfield & Robinson's Burgundy - Biking
  • 50 Years of Slowing Down to See the World
  • 50 Years of Slowing Down to See the World
  • 50 Years of Slowing Down to See the World
  • 50 Years of Slowing Down to See the World
  • Japan: The Ultimate Travel Guide
  • Ultimate Travel Guide: Canada
Main Page Video

Other Recognitions

  • World's Best Tour Operator, Travel + Leisure Awards
    2015

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Butterfield & Robinson Photos

How Butterfield & Robinson started

George & Martha Butterfield teamed with Sidney Robinson to lead 43 students through Europe on bicycles in 1966. At the time, they had no idea they were inventing an entire category of travel. Almost 50 years later, B&R remains the world’s leading luxury active travel company. Over the years, we’ve constantly reinvented ourselves—and how we travel - but what hasn’t changed is our attention to detail and a love of designing exceptional travel experiences that wow our travellers. Today we offer the most diverse and in-depth connections to the destinations we travel to, combining healthy activity, luxurious amenities, cultural immersion and local experiences unavailable online or in travel guides. “We never wanted to be the biggest travel company, just the best.” George Butterfield, Co-founder

Questions & Answers

Here we have collected and answered the most frequently asked questions.

  • What is the average group size with B&R tours?

    Small Group Published Trips – these are tours with a set departure date and limited group size with a mix of travellers typically unknown to each other. Group sizes range from 16-24 travellers.
    Self-guided Trips – with a pre-set itinerary ready to book at any time, these tours allow travellers to pick up and go on their preferred date with their own personal group. Group size can vary from 2-20 with little to no modifications to tour itinerary.

  • What kind of training do B&R guides have?

    All of our multi-lingual guides undergo extensive training and assessments to ensure they are fully versed on delivering the best and safest B&R experience. Our guides are selected based on comprehensive criteria with both written and in-person interview components. Positions with B&R are extremely competitive with over 500 applicants each season and a guide loyalty rate of 95%.
    Our training includes two guide conferences per year. These conferences allow guides to work one-on-one with B&R design and operational staff and provide an opportunity to share collective learnings, traveler insights, case studies and new approaches. All new guides receive 7 days of training while returning guides receive 3 (including professional development opportunities and our guide mentorship program). Bike skills, public speaking, supplier relations, accounting, interpersonal/conflict resolution, customer service standards and accident and safety procedures are all covered in the program. B&R also utilizes an in-depth online guide communications “hub” that encompasses learning management with interactive tutorials, training videos, process documents, mobile ready trip information/reports, as well as collaborative sharing and communication tools.
    In the event of an accident all B&R guides are trained to stay with an injured traveler, accompany them to the hospital, and provide ongoing one-to-one support until the traveler returns to the trip or travels back home. All guides are CPR certified and able to handle first aid requirements.

  • What kinds of tours do B&R specialise in?

    B&R specialises in luxury travel with or without an active element. We deliver a perfect recipe of ingredients that bring the very best out of the people we meet and the places we go to.
    Unparalleled routes - Crafting the finest routes is our métier. We use our extensive local knowledge to find quiet roads, incredible scenery, and great locals to visit. And if we can’t? Well, now you know why we haven’t blanketed the globe.
    Exceptional hotels - Our hotels are unique expressions of the region. Oftentimes that means our hotels have had a previous life as a monastery or a castle. Best of all? We’re friends with our hôteliers, which means preferential treatment for you.
    Signature B&R guides - They are the consummate hosts. Bright, charming, ebullient. Alter egos include architects, painters, photographers, travel writers, teachers, botanists and biologists. They’re fun—the kind of fun you want to sit (or ride) next to.
    The dress rehearsal - It’s something only a group as meticulous as B&R would ever do. But we are self-admitted perfectionists. Our guides scout every inch of your trip the week before it runs. That way there are no surprises (except good ones).
    Cultural immersion - We slow down and completely immerse you in the local culture. It’s easy to do when you’re an honorary local yourself, you’re deeply rooted in the region, and you have the key to wherever-you-want-to-get-in.
    Your pace - She’s on her third descent. He’s on his third cappuccino. There’s no such thing as “off the pace” when you set it yourself. This is one of the joys of travelling with B&R. You go as fast or as slowly as you want.
    Ultimate freedom - We’ve turned travel into an art form. We put you deep into the particulars of a region, and then step back so you have the freedom to make the experience your own. We have thought of everything, so you don’t have to.

  • Do I have to be physically fit to take your tours?

    Not at all! Butterfield & Robinson offer active tours to suit any level of fitness, whether you wish to participate at a leisurely pace or you're the enthusiast ready for a challenge. If you lead an active lifestyle, like to swim, golf, walk or bike, you shouldn't have any difficulties joining these tours. Butterfield & Robinson offer a whole range of activity levels where you can choose the one that suits you best then set your pace. You are free to add a few kilometres or take a shorter route back or even relax by the pool for the day. The support vehicle will always be on hand should you wish to take a break while on route.