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Bestway Tours & Safaris
Bestway Tours & Safaris

Bestway Tours & Safaris

4.0/5 - Good
Headquarters in Burnaby, Canada
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TOURS
19
AGE RANGE
8-80
RESPONSE RATE
100%
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  • Over 40 years of experience providing unforgettable "journeys without borders"
  • Small group tours visiting 90+ destinations around the world
  • Unique tours, treks, safaris and expeditions bridging cultural divides through people-to-people contact
  • Service excellence, unmatched expertise and real value-per-dollar prices since 1978

Since 1978, Bestway Tours & Safaris has been offering small group tours that bridge cultural divides through people-to-people contact. Specializing in “journeys without borders”, Bestway has arranged thousands of tours, treks, safaris and expeditions all over the wor...

Since 1978, Bestway Tours & Safaris has been offering small group tours that bridge cultural divides through people-to-people contact. Specializing in “journeys without borders”, Bestway has arranged thousands of tours, treks, safaris and expeditions all over the world. Our tailored tours dive into the historic sites, natural beauty, native wildlife and unique culture of more than 90 destinations, including Southeast, South and Central Asia, the Middle East, Europe, Africa, and the Americas. At Bestway, “journeys without borders” is more than just our mantra. It represents our efforts to go beyond regular travel frontiers. Our journeys provide diverse cultural experiences, scenery that must be seen to be understood and genuine interaction with local people around the globe. Our intrepid travellers experience our world’s heritage in the best way. Bestway was voted as one of Canada’s Top Ten Adventure Operators by the Canadian Travel Industry in 2014, and holds long-standing memberships with the Association of Canadian Travel Agencies. We have also been a member of the Better Business Bureau for 29 years and hold A+ accreditation. With four decades in the travel industry, we are known for our service excellence, unmatched expertise and real value-per-dollar prices. Our focus on immersive cultural experiences in a small group setting means that every moment of your journey will be memorable. We look forward to applying our vast experience and skills to your unique travel desires.

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1 Bestway Tours & Safaris Review

Excellent
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Good
100%
Average
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Rather Poor
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Bad
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Accommodation
4 / 5
Transportation
5 / 5
Meals
3 / 5
Value for money
N/A
Guide
5 / 5
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  • KM
    Egypt: Cradle of the Nile
    4.0 - Good
    Written on November 30, 2019
    When planning a trip to Egypt on my own became too daunting, I looked to a tour company to make arrangements for us. Knowing what I know now, I wish I had coord…
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    Bestway Tours & Safaris commented on this review
    Thank you for your review, Kelsey. We’re pleased to hear that you had a good time in Egypt and that the Bestway team made every effort to attend to your needs. We appreciate you taking the time to write such a thorough evaluation and we will be certain to take your feedback into account. We wanted to address some of your specific concerns and provide some additional information. We agree that the flight from Cairo to Luxor was quite early – normally we aim to book a flight departing Cairo around 10am. However, since you had booked the trip with us just under a month before departure, and your travel dates were during high season, there was limited flight availability, and seats at a later time were all filled. This was also the reason why you spent only one night in Cairo upon arrival – normally, we have the first two nights in Cairo, but your itinerary had to be adjusted due to the timing and availability of the Nile Cruise. That said, your suggestion of flying straight to Luxor in this type of situation is a good one, which we will take into account for future travellers. Since Luxor is not an international airport, this would still involve a transit and wait time in Cairo. It is true that the duration of sailing between Luxor and Aswan is short. It is actually a little over 240 kilometres. The reason why the cruise takes four days is because of the many sites visited en route. Each site, as you have seen, takes a few hours to experience thoroughly. Most travellers choose a Nile Cruise because it provides more convenience than switching hotels multiple times, plus the added romanticism of cruising on the Nile (though you are right, the actual distance “cruised” is not large). Docking area on the Nile is very limited, so boats do have to dock side by side as you noted. However, the boats are stationed in such a manner that it is easy for people to walk through from one boat to another. Cruise schedules are subject to changes in timing due to sailing conditions. Additionally, sometimes there is a longer than expected wait at the Esna Lock on the way to Edfu, which could have been the case with your boat. Here, only one boat at a time can go through the nearly 2-hour lock process. The Abu Simbel excursion, when done by air, is controlled by the timings of the flights. The only airline that operates to Abu Simbel is Egypt Air. To have a longer time at Abu Simbel, one would have to overnight there or do the excursion by road - both would add to the number of nights in Egypt as well as the cost of the tour. Since there is no other activity in Abu Simbel besides seeing the temple, almost all travellers opt to go by air. But you’re right that additional time here would be good. It is, as you have said, an amazing site. Cairo city offers many unique sites. It is also one of Africa’s most crowded cities, especially during the daytime with all the traffic on the road. All this makes the time we have available to do justice to all the sites very limited. Having said that, we do agree that the guide should have communicated this to you and maybe given you the option of selecting which sites were of interest to you. This definitely could have been better handled by the guide, and we have communicated this to our team in Egypt. That your guide was late by 15 minutes to pick you up for your tour, and that she was dropped off en route to the hotel on the way back is not something we allow. Be rest assured that we will follow up on this and reprimand her. Thank you for letting us know of this. We do provide a 24/7 helpline contact at each destination, so in situations like this, we advise guests to call the helpline. In this situation, we could have followed up with the guide immediately or even provided a replacement guide. The Kempinski is an international chain of hotels that prides itself as a luxury brand. Hotel reviews on Google have rated the Cairo property as 4.6 stars with over 5K reviews. We have not had any complaints on this property before. However, we have certainly taken your feedback into account and advised the hotel management of your experience. And yes, the breakfast there is out-of-this-world both in terms of quality and variety! All in all, thank you very much for your honest and comprehensive review. We certainly appreciate when travellers provide their feedback, and we will use it to improve our tours and services in future. The Bestway Tours & Safaris team

About Bestway Tours & Safaris

Since 1978, Bestway Tours & Safaris has been offering small group tours that bridge cultural divides through people-to-people contact. Specializing in “journeys without borders”, Bestway has arranged thousands of tours, treks, safaris and expeditions all over the world. Our tailored tours dive into the historic sites, natural beauty, native wildlife and unique culture of more than 90 destinations, including Southeast, South and Central Asia, the Middle East, Europe, Africa, and the Americas. At Bestway, “journeys without borders” is more than just our mantra. It represents our efforts to go beyond regular travel frontiers. Our journeys provide diverse cultural experiences, scenery that must be seen to be understood and genuine interaction with local people around the globe. Our intrepid travellers experience our world’s heritage in the best way. Bestway was voted as one of Canada’s Top Ten Adventure Operators by the Canadian Travel Industry in 2014, and holds long-standing memberships with the Association of Canadian Travel Agencies. We have also been a member of the Better Business Bureau for 29 years and hold A+ accreditation. With four decades in the travel industry, we are known for our service excellence, unmatched expertise and real value-per-dollar prices. Our focus on immersive cultural experiences in a small group setting means that every moment of your journey will be memorable. We look forward to applying our vast experience and skills to your unique travel desires.

Our Tour Insights

At Bestway Tours & Safaris, that phrase is more than just our mantra. It symbolises the breaking of political and traditional boundaries and our efforts to go beyond the regular frontiers. It represents our goal to constantly innovate. It signifies our desire to provide you with a level of service that exceeds your level of expectations. It epitomises our whole existence. Our journeys offer intrepid travelers diverse cultural experiences, history at the very site and setting, scenery that must be seen to be understood and genuine contact with people from all over the world. In short it describes an experience of our own heritage in the bestway. We offer service above the ordinary and a travel experience that is unashamedly romantic and adventurous.

Specialist Tour Guides

In any tour, especially to a culturally rich country, it is essential that the tour guides are not only knowledgeable of the country, its history, culture, people, flora and fauna, but they are equally competent in delivering the information to visiting ambassadors. The whole business of tourism, to us, is creating a sense of understanding, of ambassadorship. We stress the exploration of different cultures and history. When selecting our the tour guides, we take these and several other factors into account. Our guides are conversant with English and we do not normally use a translator (unless there is a special field or interest that has to be covered). All of our guides hold a government tourist guide license (where required) and are educated and experienced. The rules for guiding and escorting differ from country to country. In most countries we have one guide accompanying the tourists from the beginning to the end. Where guides change, which may happen when we cross from one country to another, the transition has been pre determined and runs very smoothly.

Tour Accommodation

"Choosing which hotels to use in our tour programs is a decision that we take very seriously. Our selection process is rigorous and some of what we look at includes the management team, comfort level, decor, amenities, location and performance record of the establishment. Thus, the hotels we use offer fine exquisitely appointed guest rooms and suites, internationally acclaimed cuisine, and exceptional leisure facilities designed to create a delightfully memorable travel experience. Where possible, we prefer to use historical and heritage properties that meet the above criteria as it is in keeping with our philosophy of travel as an experiential journey. There are certain tours where, due to the nature of the tour program and local conditions, we may use budget properties and tents / camps. The tour itineraries stipulate the names of the hotels we use.

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