Arctic Adventures
Arctic Adventures

Arctic Adventures

4.4/5 - Excellent
Headquarters in Reykjavik, Iceland
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TOURS
37
AGE RANGE
6-99
RESPONSE RATE
100%
RESPONSE TIME
10h
Best price on your Arctic Adventures tour
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Awards & Recognitions

Tour of the Year  EuropeTour of the Year  Europe

Arctic Adventures Guides

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  • Operating in Iceland since 1983
  • Highly qualified adventure guides
  • Wide range of tours all over Iceland
  • Strong Focus on environmental responsibility
  • Small group experiences

Arctic Adventures is a leading Icelandic tour operator with over 30 years of experience servicing clients in adventure tours in Iceland. Our tour company offers a great selection of guided adventure tours in Iceland, including glacier tours, self-drive, group, incen...

Arctic Adventures is a leading Icelandic tour operator with over 30 years of experience servicing clients in adventure tours in Iceland. Our tour company offers a great selection of guided adventure tours in Iceland, including glacier tours, self-drive, group, incentive, mountain climbing, ice climbing, cross country skiing and more. We have a tour for people of all ages. If you or your travel group is looking for an adventure with environmental sustainability and your safety in mind, Arctic Adventures is a good choice as the tour operator for your next Iceland vacation.

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783 Arctic Adventures Reviews

Excellent
72%
Good
21%
Average
4%
Rather Poor
1%
Bad
2%
Accommodation
4 / 5
Transportation
4.5 / 5
Meals
4 / 5
Value for money
4.5 / 5
Guide
4.5 / 5
Write a review
  •  reviewer 1
    6 Day - Around Iceland Adventure
    1.0 - Bad
    Written on July 9, 2020
    We (booking number ARC7634342) are extremely disappointed about your refund policy for canceling customers during the COVID-19. We trusted your cancellation pol…
    Read more
  • S
    2 Day - South Coast, Ice Cave, Skaftafell & Jokulsarlon Ice Lagoon
    1.0 - Bad
    Written on June 24, 2020
    I'm really really upset. We booked an excursion for a big group of people in June (booking number ARC-8463190) and we have to replace our adventure to August be…
    Read more
    Arctic Adventures commented on this review
    Dear Sveta, Thank you for your message. We absolutely understand your frustration with this situation and we are sorry our options to help speed everything up are limited right now. We can assure you that we have no intention of keeping funds for services we did not provide and we hope this will be resolved soon in a suitable manner. We are truly sorry for any trouble caused to you by this delay and we appreciate your patience.
  •  reviewer 3
    2 Day - South Coast, Ice Cave, Skaftafell & Jokulsarlon Ice Lagoon
    1.0 - Bad
    Written on June 23, 2020
    Our group of 12 people booked (Booking number: ARC-8463190) Jokulsarlon Glacier Lagoon Zodiac Boat Tour before Covid-19 pandemic and like the others received th…
    Read more
    Arctic Adventures commented on this review
    Dear Денис, Thank you for your message. We absolutely understand your frustration with this situation and we are sorry our options to help speed everything up are limited right now. We can assure you that we have no intention of keeping funds for services we did not provide and we hope this will be resolved soon in a suitable manner. We are truly sorry for any trouble caused to you by this delay and we appreciate your patience.
  •  reviewer 4
    2 Day - South Coast, Ice Cave, Skaftafell & Jokulsarlon Ice Lagoon - Shared Bathroom
    1.0 - Bad
    Written on June 22, 2020
    A very sad story about Arctic Adventures and their loyal customers. I have been in Iceland last year and have visited 3 of their tours. Everything was amazing,…
    Read more
    Arctic Adventures commented on this review
    Dear Наталия, Thank you for your message. We absolutely understand your frustration with this situation and we are sorry our options to help speed everything up are limited right now. We can assure you that we have no intention of keeping funds for services we did not provide and we hope this will be resolved soon in a suitable manner. We are truly sorry for any trouble caused to you by this delay and we appreciate your patience.
  •  reviewer 5
    2 Day - South Coast, Ice Cave, Skaftafell & Jokulsarlon Ice Lagoon
    1.0 - Bad
    Written on June 22, 2020
    I was really disappointed. Me and my friends booked an adevnture - ARC-8463190 Arctic Adventures cancelled this booking in April after our request because of Ic…
    Read more
    Arctic Adventures commented on this review
    Dear Александр Белов, We thank you for your message. We absolutely understand your frustration with this situation and we are sorry our options to help speed everything up are limited right now. We can assure you that we have no intention of keeping funds for services we did not provide and we hope this will be resolved soon in a suitable manner. We are truly sorry for any trouble caused to you by this delay and we appreciate your patience.
  •  reviewer 6
    2 Day - South Coast, Ice Cave, Skaftafell & Jokulsarlon Ice Lagoon
    1.0 - Bad
    Written on June 22, 2020
    A short but sad story about how the organizer behaves. Me: I love Iceland, I love ice, take my money Arctic Adventures: Got your money, come to see the ice Chin…
    Read more
    Arctic Adventures commented on this review
    Dear Roman, thank youf or reaching out to us here. We absolutely understand how frustrating this situation can be and we are really sorry for any added disappointment. As you might be aware we are offering a free re-scheduling option for most of the tours in case you decide to make plans for Iceland again. In the meantime, we are working towards a solution for the delayed refunds and we hope to get this resolved within a few weeks. Once again, we apologize for any trouble this caused you and we appreciate your patience. Best regards, Gintare
  •  reviewer 7
    Laugavegur & Fimmvörðuháls Trek - 6 Day Tour (Huts)
    1.0 - Bad
    Written on June 17, 2020
    Artic Adventures refuses to honor their refund policy and return my money. I booked a tour in September 2020 and cancelled in March 2020. They refuse to give me…
    Read more
    Arctic Adventures commented on this review
    Dear Kimberly, Thank you for reaching out to us here. We sincerely apologize for any trouble caused to you by this situation and we would like to assure you that we absolutely understand your disappointment. We have no intention of keeping funds for services that we did not provide and we hope this whole situation will be resolved soon. Once again, we are sorry for this disappointing experience. Gintare
  • TL
    8 Day - Iceland Ring Road Tour
    1.0 - Bad
    Written on June 10, 2020
    COVID-19 killed any possibility of taking this trip in March and Arctic Adventures was absolutely adamant in implementing their cancellation policy - they would…
    Read more
    Arctic Adventures commented on this review
    Thank you for your message. We understand your frustration and are terribly sorry for the experience you had to go through. Allow us to point out that Arctic Adventures is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. Thus said, regular cancellation policy applies to all cancellations due to COVID-19 and travel restrictions related to it. However, we do offer a possibility to reschedule your tour. For more information, we kindly ask you to contact us at info@adventures.is
  • EM
    5 Day - Snaefellsnes, South Coast and Northern Lights
    1.0 - Bad
    Written on April 15, 2020
    My girlfriend and I had a tour booked with Arctic Adventures from 3/30/20-4/3/20. Due to the Covid-19 pandemic, the US and Iceland borders were closed making it…
    Read more
    Arctic Adventures commented on this review
    Dear Evan, Thank you for taking time to share your impressions. We would like to begin by saying that we completely understand your frustration. This is truly a difficult time for everyone. Allow us to point out that apart from a message with an inquiry on cancellation policy and possible scenarios, we have never received any direct cancellation requests from you. Our trusted partner Tour Radar has then sent an inquiry to check if you were coming, to which you have never responded and never showed up for the tour. Unfortunately, no refunds can be offered for no shows as well as late cancellations. In addition to that, we do offer the possibility to reschedule most of our tours. If you are still interested in possibly joining the same trip later this year or next year, we kindly ask you to reach out to Tour Radar with your original reservation number.
  • LC
    8 Day - Iceland Ring Road Tour
    5.0 - Excellent
    Written on April 9, 2020
    I absolutely loved this tour! We saw SO MUCH of Iceland and even saw the Northern Lights one night despite a not so great forecast the entire trip. Our guide, H…
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    Arctic Adventures commented on this review
    Thank you for such a positive feedback of yours and, of course, a huge thank you for recommendations. It really means a lot to us! We are happy to hear that you enjoyed your time traveling together with a helpful and professional guide. Also, you were lucky and congratulations on being able to see the Northern Lights, the forecast was in your favor for sure. We are looking forward to having you on one of our tours some time in the near future! :) Best regards, Arctic adventures

About Arctic Adventures

Arctic Adventures is a leading Icelandic tour operator with over 30 years of experience servicing clients in adventure tours in Iceland. Our tour company offers a great selection of guided adventure tours in Iceland, including glacier tours, self-drive, group, incentive, mountain climbing, ice climbing, cross country skiing and more. We have a tour for people of all ages. If you or your travel group is looking for an adventure with environmental sustainability and your safety in mind, Arctic Adventures is a good choice as the tour operator for your next Iceland vacation.

Arctic Adventures videos

  • Iceland Adventure Tours
  • Snorkeling in Iceland
  • Blue Ice
  • Into the Blue
  • River Rafting in Iceland
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  • Northern Lights Explorer
  • Volcano Hike
  • Iceland: The Ultimate Travel Guide
  • Local Guide talks about Ring Road tour in Iceland
  • Adventures in Iceland
  • TourRadar presents Iceland with Arctic Adventures
  • TourRadar presents Arctic Adventures
Iceland Adventure Tours

Health Measures

WHAT MEASURES IS ARCTIC ADVENTURES TAKING AGAINST THE VIRUS?

In response to the Covid-19 outbreak, Arctic Adventures has put into place various safety measures to protect our adventurers. All safety procedures are based on the guidelines provided by the Icelandic Directorate of Health. Our tour guides and staff have been prepared according to these standards. If there is a high chance of infection, health officials will be contacted and the appropriate measures taken by guides and staff.


We want our clients to know their safety and welfare is always our top concern, whether you’re climbing a glacier or avoiding infection. The best way to protect yourself from getting sick is through good hygiene, so every Arctic Adventure vehicle has been equipped with hand sanitizer. Additionally, both vehicles and operational bases have printed out instructions on how to avoid infection.


While we are in the midst of a serious situation, this is not the first time we have seen a health crisis cause widespread panic (i.e Zika, SARS, and Ebola). We hope that as we see more recovered patients and learn more about this particular virus, the fear will subside. In times like these, it is important to manage misinformation and follow the advice of official health organizations. 

DOES ARCTIC ADVENTURES ROUTINELY DISINFECT BUSES?

Yes. The health and safety of our adventurers is our top priority, so our cars are cleaned after all tours. Due to the outbreak, we will also disinfect our buses if we suspect there is a chance of infection. 

WHAT ABOUT HIKING HUTS AND CAMPSITES?

Huts and campsites used in our trekking tours have implemented enhanced cleaning and social distancing procedures due to the COVID-19 pandemic.


Huts:


Hand sanitizer and sanitizing sprays will be accessible inside all huts, with instructions on how to use them. Only one person from each group is allowed to cook in the kitchen at a time. Common contact surfaces should be sanitized before and after food preparations. After cooking, all equipment (dishes and cutleries) should be thoroughly cleaned with hot water and soap. 


There is a limitation on how many people can use the toilet facilities at the same time, and people are encouraged to sanitize contact surface areas, like door handles and tables, afterward.


Campsites:


Each campsite will be divided into sections, and each section will accommodate 200 people max according to recommendations from the Directorate of Health. Groups are encouraged to keep a distance of 2 meters from each other. 


There is a limitation on how many people can use the toilet facilities at a time, and people are encouraged to sanitize contact surface areas afterward. 

ARE THE TRAVELERS REQUIRED TO TAKE ANY MEDICAL PRECAUTIONS

Travelers are not asked to take any medical precautions. We believe that all adventurers traveling with us are sensible and can make an informed decision based on their own health. To reduce the risk to a minimum, we advise all of our tour participants to frequently wash your hands, avoid touching your face, and cover your mouth when sneezing and coughing.

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Questions & Answers

We are there for you! If you have any questions about this operator, then please don't hesitate to contact us 24/7 and we will get back to you latest within 2 hours!

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