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Tucan Travel

Tucan Travel

Headquarters in London, England
OVERALL RATING
4.1/5 - Excellent
TOURS
328
AGE RANGE
18-80
RESPONSE RATE
100%
RESPONSE TIME
0-1h
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Highlights

  • Authentic travel experiences
  • 60% of travellers are solo passengers
  • Established for 30 years
  • Travelling with like minded people

Awards & Recognitions

Tour of the Year South American

Tucan Travel Guides

174 Tucan Travel Reviews

Excellent
57%
Good
27%
Average
8%
Rather Poor
6%
Bad
2%
Accommodation
4 / 5
Transportation
4 / 5
Meals
4 / 5
Value for money
4 / 5
Guide
4.5 / 5
Write a review
Looking for a specific tour?328 Tucan Travel tours
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  •  reviewer 1
    Peru, Bolivia & Chile
    4.5 - Excellent
    Written on March 23, 2017

    Smaller group than expected but it was fantastic as we could all fit in 1 vehicle. Guide (Neil) was very knowledgeable and willing to help/share in any way he c…
    Read more

  •  reviewer 2
    Patagonia Lake District
    2.5 - Average
    Written on March 20, 2017

    COLD, WET... The TRUCK IS NOT HEATED so it was uncomfortable on the cold raining days driving through Patagonia. Perspective customers should know that the tru…
    Read more
    Tucan Travel commented on this review
    Hi Marjorie, thank you for your feedback. We are so sorry that your tour didn't meet your expectations and that you experienced a particularly wet Patagonia. It can get very cold and wet in that part of the world and we advise our customers to pack lots of layers to keep warm. It's a part of the world known for its beauty and dramatic landscapes and most people prefer to enjoy it no matter the weather while on tour with us - particularly as its a once in a lifetime kind of trip. Optional excursions also get booked up in advance so decisions need to be made in advance to guarantee availability. We would be happy to address all of your other comments if you email feedback@tucantravel.com

  •  reviewer 3
    Magical Mexico
    3.0 - Average
    Written on March 19, 2017

    We visited during this trip what we expected, the schedule was fulfilled as described. Guide Lisa is very experienced and friendly, she created good atmosphere.…
    Read more
    Tucan Travel commented on this review
    Hi Harald. Thanks for your feedback. We use locally owned hotels and guesthouses throughout Central America as this allows money to go directly to the local people rather than large corporate chains. The hotel standards can vary from place to place but we always make sure that they are clean, comfortable and in good locations. We never guarantee hot water. With all of this in mind, the hotel we use in Cancun is small, locally owned and in the heart of the town rather than in the incredibly touristy, expensive and commercialised hotel zone.

  •  reviewer 4
    1.5 - Rather poor
    Written on March 14, 2017

    …I have already reviewed this tour which is no longer available due to Tucan no longer operating group tours in Cuba which, by the way, is a good …
    Read more
    Tucan Travel commented on this review
    Hi Janique, we are so sorry that your tour of Cuba did not meet your expectations. You are correct in saying that we no longer operate Group Tours to Cuba despite popular demand. Despite this, we still want to hear your feedback, even if it is not positive. Please email feedback@tucantravel.com with as much information as possible on your tour and we will look into it for you. We apologise again, Jess @ Tucan Travel

  •  reviewer 5
    Southern Sri Lanka
    4.0 - Good
    Written on March 8, 2017

    I spent my days on this tour in constant awe of the beauty of this country. The colour of the landscape and the friendly people made me feel warm and safe. We e…
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    Tucan Travel commented on this review
    Thank you so much for your feedback Lily. It sounds like your trip was magical!

  •  reviewer 6
    Jewels of Sri Lanka
    2.5 - Average
    Written on March 4, 2017

    Having read such good reviews I booked the 15 day Jewels of Sri Lanka tour and was sorely disappointed. On day one I arrived to meet the group at the hotel give…
    Read more
    Tucan Travel commented on this review
    Hi Marsha, I am disappointed to read that your tour did not meet your expectations and that you left early. Our Sri Lanka tours have always had glowing feedback and we very rarely hear otherwise from clients. When investigating complaints like these, we always look at feedback from others on the same departure and comments from the tour leader. This allows us maintain our high standards as we can really establish what went wrong. In this instance, other clients on your tour gave mainly positive feedback, praising the itinerary, the tour's value and the many sights they got to see. We note that on your feedback directly to us, sent in a a few days ago, you ask to be contacted. Someone will be emailing you shortly. Please ensure that you provide us with as much information as possible as this will help further our investigation. Kind regards, Jess @ Tucan Travel

  •  reviewer 7
    Quito to Rio
    3.5 - Good
    Written on March 1, 2017

    …was no where near as good as them, but I will try a smaller trip with Tucan as their itinarys are ok.
    Read more
    Tucan Travel commented on this review
    Hi Becy, thanks for your comments. Feedback like this is invaluable as it allows us to really identify where improvements are necessary. Overall, it sounds like you had a fantastic time, making some incredible memories! We are so pleased for that and we look forward to hosting you on another tour in the future..

  •  reviewer 8
    Amazon & Incas
    5.0 - Excellent
    Written on February 18, 2017

    An authentic experience of Peru. Very knowledgeable guides for the Amazon jungle, Machu Picchu, Cuzco and the Sacred Valley. Although this tour isn't one where …
    Read more

  •  reviewer 9
    Markets & Mayans
    4.5 - Excellent
    Written on February 14, 2017

    Excellent trip. with one exception too much time on buses, more time than advertised,
    Tucan Travel commented on this review
    HI David, Thanks for your feedback. We are so pleased you had a good time. Yes, some of the journeys are long and the travel times advertised are just approximates. Depending on local conditions, it can take more or less time, in the same way it would travelling anywhere in the world. However, we are confident that the types of travel we choose are the most appropriate for the regions we operate in. Thanks again and we do hope to see you on more trips with us in the future.

  •  reviewer 10
    Jewels of Sri Lanka
    4.5 - Excellent
    Written on February 7, 2017

    We went on a Jewels or Sri Lanka trip. We had an amazing time, there is so much to do and see in Sri Lanka, I think we covered most of it. The tour was really v…
    Read more
    Tucan Travel commented on this review
    Thank you for your feedback Jo. We are so pleased you had such a good time in Sri Lanka.

About Tucan Travel

Tucan Travel is an adventure tour company which offers group travel across the world. Originally starting in 1987, they were one of the first South American tour companies, with the company name taken from the well known South American bird, the Tucan. Tucan Travel offers different different types of travel, their own custom built trucks for overland trips, and guaranteed departures on certain dates. It is this combination of factors, as well as being started by some adventurous people, that allows travelers a deeper understanding of the world, and gives those travelers an opportunity to see and experience places outside of the norm.

Tucan Travel videos

  • The Road to Rio Carnival Day 3
  • The Road to Rio Carnival Day 1
  • The Road to Rio Carnival Day 2
  • The Road to Rio Carnival Day 4
  • The Road to Rio Carnival Day 5
  • Show more...
  • Main Page Video
  • Cusco, Lima
  • Machu Picchu
  • On The Road with Tucan Travel, Africa
  • Iceland: The Ultimate Travel Guide
  • Borneo Adventure
  • Lake Titicaca
  • The Amazon Jungle from Peru
  • Sri Lanka
  • Antarctica
  • Japan: The Ultimate Travel Guide
The Road to Rio Carnival Day 3

Why Tucan Travel?

Travel Experience

Tucan Travel have the experience and the variety of tours to accommodate travellers from all over the globe. By offering different styles of travel, as well as a great balance between quality and value, Tucan Travel are famous for the trips they take their travelers on.

Modular, Flexible Itineraries

Their modular itineraries mean that there is flexibility for doing all or part of the tours, and the trips are run by their expert tour leaders, with all the local knowledge to make your trip memorable.

Tucan Travel Benefits

Over 4000 Guaranteed Departures

Tucan Travel offers guaranteed departures, meaning that the trip will definitely go ahead on the date that it is scheduled to. These guaranteed departures will never be cancelled for lack of participation, and all guaranteed departures will run unless there is a natural disaster, operational issue or other similar event that is beyond Tucan Travels power. Tucan Travel has listened to their customers, and that is why they have made the guaranteed departures so important. They understand that the guaranteed departures mean that there is more confidence when booking a tour, and so they offer over 4000 guaranteed departures across a variety of tours.

Group Travel

Tucan Travel has a huge range of group tours meaning you can see the world with other like-minded people. Over 60% of bookings are solo passengers, and they do not offer a compulsory single supplement on the majority of these group tours. Many trips include excursions to the region's highlights, however there is also some free time built in for people who want their own flexibility when exploring destinations.

Custom Trucks on Overland Tours

On overland tours in Africa and in some parts of South America, Tucan Travel’s range of overland trucks have been custom-built to get passengers from A to B comfortably. They cover vast distances and are ideal for passengers wanting to see regions where public transport cannot access. All trucks include plenty of storage, power sockets, front-facing seats and even a games and book library.

Tucan Travel Guides

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Tucan Travel Photos

Tucan Travel Story & History

Established in 1987 as one of the first ever South America adventure tour companies, Tucan Travel are experts in adventure travel. They now operate group tours in Latin America, Africa, Asia, Europe and Antarctica with over 400 itineraries online. Passengers who book with Tucan Travel can be confident that the itinerary has been designed with adventure travel in mind. Whether they are travelling on public transport or onboard their custom overland trucks, each tour is committed in offering passengers a genuine travel experience.

Questions & Answers

Here we have collected and answered the most frequently asked questions.

  • What transport will be used?

    Tucan Travel’s tours use a variety of transport. On most of their tours you will be using a combination of different public transport styles. This includes public buses, trains, overnight transport, tuk-tuks and taxis. Please be aware that as you will be taking public transport, then the baggage you bring must be easily able to carry whilst travelling.

    On Africa tours and some South America tours you will be travelling on their custom-built overland trucks. They feature forward facing coach seats, safety belts, and plenty of leg room. The trucks are equipped with powerful engines and long range fuel tanks as well as ample storage and power sockets .

  • What is the best way to carry money while on the tour?

    In most destinations (except for Europe and Cuba), all currency should be in US dollars. ATMs are the easiest way to withdraw money BUT you should never rely solely on them and always have a back-up of cash. Tucan Travel recommend travellers to bring as much US dollars cash (in small denomination bills with no rips, writing or other damage) or euro cash (depending on the destination) as you feel comfortable carrying.

  • Are meals included on the tour?

    Meals vary from itinerary to itinerary. In many cases breakfasts are included, as well as meals whilst camping, such as on the Inca Trek. On tours that do not have meals included, Tucan Travel’s tour leaders will be able to recommend local restaurants for clients who want to try the region’s cuisine on their adventure.

  • How about the crime rate in each destinations?

    Please read the travel safety notices issued by your government, purchase comprehensive travel insurance and take heed of your tour leader's advice when you arrive.

  • When will the travellers meet the tour leader?

    On most group tours the tour leader will be at the joining hotel and will hold a pre-departure meeting in the late afternoon/early evening of day 1. On some shorter trips, you will not meet your tour leader until day 2, as these trips are parts of longer adventure travel tours.

  • Does Tucan Travel offer airport transfers?

    In most cities, Tucan Travel offer arrival transfer services which can be booked for an additional charge. It is also easy to take a taxi to the joining hotel. Most airports have reliable pre-paid fixed priced taxi booths in the arrivals terminal. Please enquire if you would like to know if the tour you are interested in has a transfer included.

  • What things do I need to bring?

    It depends entirely on each destination, the season and the activites you'll participate in. Some tours require sleeping bags, comfortable, hardy, waterproof shoes and waterproof clothing for outdoor activities, e.g. trekking. Bring long, light clothing for hot destinations and countries where you'll encounter conservative attitudes to dress.

  • What kind of luggage is recommended?

    Tucan Travel recommends that travellers bring a soft frameless backpack or sports type bag. Wheeled luggage and suitcases are not recommended on Tucan Travel’s tours as these are not suitable for storage on the trucks or public transport. Travellers will need to carry their own luggage and should make sure to bring a comfortable bag that is light enough to carry. For tours travelling on our expedition or if you are travelling on a tour with internal flights, the luggage should not exceed 20 kilograms.

  • When is the arrival and departure on the tour?

    Day 1 of all our group tours is simply a joining day and the last day is the official departure day so travellers can arrive/depart at any time on these days. In general the tour departs early on day 2 and returns in the afternoon/evening of the second to last day. Day 1 of our Expedition Cruises is often the departure day, unless it is packaged with pre cruise accommodation.

  • Why is a local payment required?

    For travellers on the Budget Expeditions Group Tour, a local payment to the tour leader on day 1 in US dollars is required. In the rare event that there is a short fall in the local payment, travellers will be required to make an extra contribution.