These guys are NOT professional or humanin in anyway shape or form. I was in a serious accident last week and sky dived from Cairns and my parashoot failed. We had the spare one back up but becuase they NEVER tested the harniss, I was unable to lifty my legs and there for broke my ankle, ligaments all completely. I have only just got out of hospital and went to visit them to simply ask for a refund. I did not get insurance no, I was not asking for fees, pain relief, extra accommodation while in Cairns, but SIMPLY a refund of my experience which was not a good one at their negligence. I was called back today to advise they will not do anything, I was so upset when I visited them when I asked for this refund only so that I could move on emotionally (been in hospital and had pins and plates in surgery) and they have ssimply said no u didn't get insurance. I UNDERSTAND THIS BUT TO PAY FOR AN EXPERIENCE THAT HAS LEFT ME DISABLED, WITHOUT WORK, EMOTIONAL DAMAGE, YOU WULD THINK TYHAT IS THE LEAST A COMPANY CAN DO IF THEY ACTUALLY CARE ABOUT THEIR CUSTOMERS. DO NOT EVER SKY DIVE WITH THESE PEOPE AS THEY ONLY CARE ABUT THEIR MONEY AND THEY DO NOT DO AN SAFETY PRACTICES, TRAINING, or testing of exquipment on you before diving. -
There is no other experience like skydiving, everyone should try it at least once in their life. The friendly crew at Skydive The Reef Cairns were completely professional and made the entire experience fun. Much love :)
as honeymooners, we wanted to do something that we would remember forever!!! and this experience we certainly will. Although absolutely terrifying it was absolutely amazing and an experience that neither of us will ever forget. Fantastic people, organization, jump!!!!!!! thankyou so so so much!